uhomes.com Reviews 2,207

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making the entire process pleasant and efficient. Many people highlight the outstanding customer service, noting the personalized and understanding approach they received. The booking process is frequently described as smooth and easy, with consumers appreciating the quick response times and clear guidance provided by agents. However, some people were dissatisfied with issues related to promotional offers and referral amounts. A few other people also felt that the service could be unreliable, citing problems with agents not being reachable during appropriate hours and difficulties with the booking system.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers finding it incredibly smooth... See more

Response time

People report positive experiences with response times. Customers consistently praise agents for being quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more

Company replied

Rated 5 out of 5 stars

I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything c... See more

Company replied

Rated 5 out of 5 stars

Ms Yusri was very friendly and helpful. She had patiently guided us whenever we were confused or struggled to understand the process of booking the unit. Thanks to her, I have managed to book an accom... See more

Company replied


Company details

  1. #1 of 9 best companies in Apartment Letting Agency

Written by the company

Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel responds super fast despite 7-10…

Rachel responds super fast despite 7-10 hours of jetlag with high efficiency. Her information is accurate and trustworthy. Super Reliable!!

24 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Renqing,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I was assisted by Rachel

I was assisted by Rachel, a letting agent, who kindly and patiently helped me narrow down the property options and put my mind at ease.

24 March 2026
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Reply from uhomes.com

Hello,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Review

Andrea was so helpful throughout the whole experience. She was available 24/7 and was quick to find solutions for anything that came up. I would definitely recommend her services.

19 March 2026
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Reply from uhomes.com

Hello Lina,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great experience

The service was efficient and well-organized, making the whole process smooth and time-saving. The staff was friendly, responsive, and genuinely helpful, always ready to answer questions and provide support when needed.

23 March 2026
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Reply from uhomes.com

Hello Thuy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

perfect!!!

23 March 2026
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Reply from uhomes.com

Hello Thit,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Professional advisory service, dedicated customer support

Looking for a suitable accommodation is not easy and that's the reason why I choose Uhomes. The advisor helped me shortlist the options and clearly explained the strengths and weaknesses of each one, which saved me a lot of time. He also responded quickly to all my questions and concerns . I would definitely recommend Uhomes to others.

20 March 2026
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Reply from uhomes.com

Hello Thi,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Kris helps me a lot!!

Kris helps me a lot!!
Thank you

19 March 2026
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Reply from uhomes.com

Hello Aung,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Thank you so much

Thank you so much, Kris!!!!

13 March 2026
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Reply from uhomes.com

Hello Hnin,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

It has given me very good help

It has given me very good help! It has chosen a very nice house for me.

19 March 2026
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Reply from uhomes.com

Hello Wang,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Patient and supportive

Rachel was being really patient with me, helped me to communicate with the student accommodation and guided me to complete the deposit payment process.

18 March 2026
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Reply from uhomes.com

Hello Elena,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars
uhomes.com logo

Reply from uhomes.com

Hello Xin,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Yamato was very hepful

Yamato was very hepful, available, and responsive. He helped me quickly find a well-located apartment that met my requirements. Thank you very much Yamato!

16 March 2026
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Reply from uhomes.com

Hello Alexandre,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Accommodation search Dublin

Lyana was the best contractor i could have imagined for my accommodation search.

16 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Luis,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 4 out of 5 stars

I had a great experience from Miss…

I had a great experience from Miss Timi, both a nice atmosphere and a friendly service. Although there was some confusing issues at a starting process. Miss Timi suddenly helps me as soon as possible.

13 March 2026
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Reply from uhomes.com

Hello Ploy,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I had a great experience booking.

I had a great experience booking thanks to P’Timi, who provided excellent support from start to finish.💗😁✌🏻

13 March 2026
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Reply from uhomes.com

Hello Ps,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Timi consultant help me alot she make…

Timi consultant help me alot she make thing alot easier thank for service

13 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Torpipat,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Assistant is helpful

Assistant is helpful

13 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Will,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

Great experience, Good consultation

The whole process was very smooth and straightforward. The website is easy to use and provides clear information. Customer support was also responsive and helpful when I had questions. Mr. Son Tung was very helpful and professional throughout the process. He answered all my questions clearly and made everything much easier. Highly recommended! I would definitely recommend it to others.

13 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Kieu,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I booked with uhomes and it was hands…

I booked with uhomes and it was hands down the best experience. Sofia was so patient and immensely helpful throughout the process. She was very thorough and helped to clear all our doubts and any questions that arose along the way.

12 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Sakrita,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience with Uhomes, Sofia was helping me, and she was there to answer any of my questions and took me step by step through the process. Taking in to account I was very last minute looking for accommodation Sofia made the process a lot easier.

12 March 2026
uhomes.com logo

Reply from uhomes.com

Hello Abbie,

Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.

We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.

If you have any further suggestions or feedback, please don't hesitate to share them with us.

- Team uhomes.com

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