The facility is well- equipped with pool, sauna and community room. Each unit has furnitured and full functioning kitchen. A wide logia with the view of the city and all rooms have nature sunlight a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used uhomes to book my accommodation in Liverpool, and it made the process much easier. Since there are many options, it can take a lot of time to compare details, but the app presents everything c... See more
Company replied
Ms Yusri was very friendly and helpful. She had patiently guided us whenever we were confused or struggled to understand the process of booking the unit. Thanks to her, I have managed to book an accom... See more
Company replied
Company details
- #1 of 9 best companies in Apartment Letting Agency
Written by the company
Founded in 2015, uhomes.com is a leading online platform dedicated to providing comprehensive housing solutions for international students. Over the years, uhomes.com has evolved into a global leader in the student housing sector. Aspiring to be the dictionary for student housing, we aim to offer seamless, reliable, and efficient rental experiences to students around the world. With strategically located offices in major cities such as New York, London, Mumbai, and Ho Chi Minh City, uhomes.com exemplifies a truly global footprint. Our international team is dedicated to supporting students and property partners across diverse markets, ensuring that our services meet the unique needs of students in various regions. uhomes.com is built on a foundation of innovation, integrity, excellence, and community. These core values drive our mission to be the home for students away from home and our vision to become the world’s leading platform for student housing solutions.
Contact info
Uhomes London, Congress House, 23-28 Great Russell Street, London, WC1B 3, WC1A 1DE, London, United Kingdom
- +44 207 631 5139
- support@uhomes.com
- uhomes.com
4.9
Excellent
2K reviews
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience so far
Great experience so far, might be sometimes late replies put that aside it was a good service. Timi
12 March 2026
Reply from uhomes.com
Hello Pawas,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Timi give recommend and suggest more…
Timi provided recommendations and advice on several accommodation options before I made my decision, along with useful information that helped me compare and choose the most suitable place. Timi was also responsive and supportive throughout the process, helping coordinate with the accommodation to ensure that the contract details were corrected and aligned. I truly appreciate the assistance and would highly recommend Timi to anyone looking for accommodation support.
12 March 2026
Reply from uhomes.com
Hello Tnpfon,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Good communication skills
Good communication skills, friendly, approachable, and helpful
12 March 2026
Reply from uhomes.com
Hello Grazia,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Samantha is the best!
Samantha is the best!! She replied quickly and recommended many options. I only took a few days to decide where to rent because of Samantha’s efficiency!!
11 March 2026
Reply from uhomes.com
Hello Ruby,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Reply from uhomes.com
Hello Yang,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
great service and support
25 February 2026
Reply from uhomes.com
Hello Van,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Jordan was an excellent guide
Jordan was an excellent guide, he made my process very smooth and was very patient with me. I really appreciate his help.
11 March 2026
Reply from uhomes.com
Hello Garcia,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Smooth and Efficient Support from the Consultant
I had a great experience with uhomes, especially thanks to my consultant, Mr. Tung. He was incredibly helpful and responsive throughout the whole process. From helping me find a suitable place to assisting with the booking and documents, everything was handled very quickly and smoothly.
Mr. Tung guided me step by step and made the whole process much easier and less stressful. His support and clear communication really made a difference.
Overall, a smooth and efficient experience. I would definitely recommend their service to students or anyone looking for accommodation.
6 September 2025
Reply from uhomes.com
Hello Hong,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Reply from uhomes.com
Hello AB,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
The website and app are clear and easy…
The website and app are clear and easy to use, and the live viewing option for some listings is fantastic.
Thanks to Tim for making the booking process smooth and easy!
9 March 2026
Reply from uhomes.com
Hello Tzu,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Reply from uhomes.com
Hello Ai Lin,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
The only place that replied back to me…
The only place that replied back to me from any agents that i applied or contacted, The agent, Lyssa is very well spoken, and give a good time to find me the room i want too. Im very thankful.
9 March 2026
Reply from uhomes.com
Hello Lian,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
I am all together very much greaful for…
I am all together very much greaful for the way that i got service from you guys.
Masa, Reo and Nan.
6 March 2026
Reply from uhomes.com
Hello Mika,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Because my visa arrived late and the…
Because my visa arrived late and the enrollment day was approaching, I didn't have much time to find accommodation. By Uhome, I found the house and the whole process became much easier.
5 March 2026
Reply from uhomes.com
Hello Ngoc,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
The uhomes patience throughout the…
The uhomes patience throughout the process helped me find the right room…I really appreciate their support and service.
27 February 2026
Reply from uhomes.com
Hello Nanadhana,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Reply from uhomes.com
Hello Lam,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
This company is very helpful.
This company makes me easier to get information about the availability of the rooms those I want to book.
6 March 2026
Reply from uhomes.com
Hello Muhammad,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
Positive Experience with Andrea from UHomes
Andrea is my UHomes Agent and she has been really reliable through out my entire process of booking. She patiently answered all of my questions and solved all of my problems. I would definitely recommend Andrea to my friends who are seeking to book for accomodation!
25 February 2026
Reply from uhomes.com
Hello Alze,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
This company is utterly useless.
This company is completely useless. My move-in date was supposed to be March 1st, yet I still haven’t been able to pay the first month’s rent due to their dysfunctional system.
The website directs you to their app to make payment, but when you open the app everything is written in Chinese, meaning I have to constantly rely on Google Translate just to navigate it. After struggling through the process and uploading all the required documents, the system then asks for an ID number that does not accept any of the identification I have. On top of that, the address section does not allow UK addresses and only provides regions in China as options.
I have called their support line every day this week and the only response I receive is to contact our assigned consultant, Ujwal. Unfortunately, the consultant lives in India, which means he is not reachable during normal UK working hours. When we do email him, he simply redirects us to another email address in China. We have also tried contacting him via WhatsApp, but those messages are ignored.
The entire system is appalling and has left me unable to move into the accommodation I’m trying to rent. As a result, I’ve had to spend additional money on Airbnbs while waiting for this to be resolved.
I would absolutely not recommend this company to anyone.
6 March 2026
Unprompted review
Reply from uhomes.com
Hello Ziqing,
Thank you for taking the time to leave a review for us. We appreciate your feedback and are thrilled to hear about your experience with our platform.
We strive to provide the best possible service to all our users, and your positive feedback encourages us to continue doing so.
If you have any further suggestions or feedback, please don't hesitate to share them with us.
- Team uhomes.com
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