Pre sale service could be better to obtain more clarity on what product packages to buy. After sales service however is absolutely brilliant and in particular with helping resolve any issues. I lov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have moved from another printer brand ( returned my printer) and now exclusively use ANYCUBIC. Not because the printer was bad, but because ANYCUBIC customer service is absolutely world class. I now... See more
Support services are kind helpfull and get your problem sorted quickly, response tines are usually within 24h. parts are ither sent out for free or for a fair price and usually arrive within 7-10 days... See more
I've owned a bunch of 3D printers over the years and technical support has generally been lack lustre. But my experiences with Anycubic have been an order of magnitude better than any other company in... See more
Great company
Great experience using this company I have bought two of their models and intend to buy more in the next few months.
I had to contact the customer service due to my fault, and they were quick to respond with a solution
26 May 2025
Unprompted review
Built plate jammed while printing
During a recent print run, my printer failed to print, the built plate was jammed with the motor humming away. I contacted Anycubic support and received a quick response, along with a set of troubleshooting instructions. After providing them with a video showing the issue, they confirmed that a replacement part is being dispatched. Well pleased!
17 May 2025
Unprompted review
Helpful support and quick part replacement
Despite a time difference delay, the support I received was great and the problem was diagnosed quickly. A replacement part was sent and helpful videos showed how to replace it.with clear instructions. Happy with level of service received
22 April 2025
Unprompted review
Had a damaged PEI plate on my kobra s1
Had a damaged PEI plate on my kobra s1, contacted support and they replied within a few hours saying a replacement would be sent out.
Would recommend
1 May 2025
Unprompted review
I had to contact Anycubic customer…
I had to contact Anycubic customer service as I had broken the wires on two fans. Customer service asked me for details of my machine and which fan, and sent me two replacement fans foc. I couldn't ask for a better service.
Thanks Anycubic
2 April 2025
Unprompted review
Great product and service !
I have been using an anycubic photon mono 4 ultra for a few months with no issues and it ran beautifully. When. I did have a screen issue, the tech team replaced it as quickly as they could. Great service and great printer!
28 April 2025
Unprompted review
Prompt and satisfactory outcome
A minor issue with a failed USB stick. Replied next day with offer of replacement or cash to buy another
24 April 2025
Unprompted review
Always happy to help
There after care of customers is really good. Had two issues with my 3d printer after I purchased six months ago. Both times they worked with me to solve the issues and fast replacement of parts.
I would recommend this company just for the customer service alone. You don't get that with other 3D print firms who take your money and run.
Highly recommend.
23 April 2025
Unprompted review
I own a 5s pro and wow what a printer!
I own a 5s pro and wow what a printer!. The support team (especially Nelson) has been brilliant and helped me resolve my ongoing issue. The 12k prints are coming out fast and flawless with no layer lines and perfectly smooth. I will continue to buy their products as the quality and build is top.
19 April 2025
Unprompted review
Wrote to ask the name of a part
Wrote to ask the name of a part, was offered the part sent to me for free!
13 April 2025
Unprompted review
Great experience with Anycubic support
Great experience with Anycubic support, very quick to reply and a replacement component issued without delay, keep up the great work!!
4 April 2025
Unprompted review
Customer service is top of the line
Customer service is top of the line, sorted my problem out so quickly, also, I bought a kobra 3 and I'm a novice, but it just worked right out of the box, I've printed my own designs and other people's, without a problem yet.
7 April 2025
Unprompted review
customer service is exelent
customer service is exelent. went through step by step and spare part was sent out very impleased
3 April 2025
Unprompted review
Were timely with responding to my issue…
Were timely with responding to my issue and replaced the faulty LCD screen free of charge. Their customer service reps were very friendly and in general I am happy with the service.
1 April 2025
Unprompted review
Exceptional Service
I don't think I have ever had such excellent service anywhere else. The Agents, especially Mark, have always been friendly, knowledgeable, patient and never condescending in any way, shape or form. I always feel confident trying to fit a replacement part because the videos sent to follow are well made and come in written form too. Great work, guys.
26 March 2025
Unprompted review
Was very impressed with the…
Was very impressed with the communication and the response with outcome of my item highly recommend anycubic
31 March 2025
Unprompted review
Good experience overall
I've bought a lot of Anycubic products over the years and haven't had too many problems (M5s, I'm looking at you). I do really like their stuff and when I had to contact the support team for an issue with my newest printer, they responded really quickly and got the replacement parts sent out quickly. Overall, I am very happy wit the service.
13 March 2025
Unprompted review
I thought I had a problem
I had a problem, that was entirely my fault, using one of there printers. They have spent a lot of time working through potential solutions till we identified what I was doing wrong.
11 March 2025
Unprompted review
Fulfilled my warranty request
Fulfilled my warranty request and was helpful and patient when diagnosing the issue
12 March 2025
Unprompted review
Great and quick support
Great and quick support, problems solved quickly and easily after waiting for a little while. Great customer support, polite staff, amazing people.
10 March 2025
Unprompted review
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