Jackpot.com is the definition of digital incompetence. Their login system feeds you broken codes, locks you out, then blames you for it. Their payment system can’t handle the one job it exists for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ver poor payout Registered, deposited large amount of money over a few months, then when I tried to withdraw, they requested photo identification. I’ve closed account & I’m waiting for the balance... See more
I played the online lottery game exclusively with jackpocket until they became affiliated with draft kings and ruined the experience. So I decided to try jackpot.com. the first thing I noticed was it... See more
I have spent a number of days trying to receive my winnings of around £62. They blocked my account. Asked for numerous bank statements then had to fill in a form regarding spending limits etc... I am... See more
Company details
Written by the company
Bet on lotteries from all over the world like EuroMillions, PowerBall and MegaMillions all without having to leave the comfort of your own home. Play games now on Jackpot.com!
Contact info
2.3
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sit back and relax 🧘♀️
I love this , once I place my numbers I don’t need to do a thing,I can just sit back and wait for my winnings, no running to the betting shop (disabled) the company always keep me updated in my email no complications just great excitement 👌
17 April 2024
Quick and efficient
16 April 2024
Slower than others...
Slower than others...
I have recently joined jackpot.com UK site and after making a few deposits, had a reasonably big win. I submitted documents and was verified within 24 hours with an email to say the finance team would process my withdrawal as a priority.
I've contacted customer service to chase this up but whilst being very friendly, they're quite vague and say they have no insight to the withdrawal process in customer service.
A tiny bit frustrating as other sites I've used in the past are happy to liase with other teams to get a timescale for withdrawals or provide clarification if everything is OK or other documents are expected etc.
Other than the vague response, the games are varied with a good selection and I enjoy the ease of depositing via PayPal.
I'll update this review once my withdrawal is processed to give a better indication. If they do pay out quickly, I'd say they're probably one of the strongest sites available.
18 April 2024
Unprompted review
The anticipation of the winning amount…
The anticipation of the winning amount and the number of entries encouraged me to have faith in this game.
9 April 2024
Love this site
Love this site, better payouts then any other sites out there, send documents in to verify with no problems, only thing is withdraws could be a bit quicker!
12 April 2024
Unprompted review
Seems alright prices are more than on…
Seems alright prices are more than on the euromillions tickets
5 April 2024
I DO NOT RECOMMEND...
Yet again probably best part of £140 over a TWO DAYS hundreds of spins and nothing surley they must lose so many customers at the end of the day you play to win.. yes losing is expected but to never win is boring and to get nothing back is pointless playing. So close your account don't bother wasting your money
........
this casino is really scammers... I put +70 deposit ... and the all empty spins continue.Tell me, how many days can you be unhappy? I think this casino - always
Update...
I will do a one-month test and I will write you an overview - how much money was spent per month - for the deposit and how much I will transfer to my bank - as a wining.
12/04/24 UPDATE
I also deposited 140 in 3 days and not a single lucky spin - all empty, never once did I win £50 pounds or more....it was done with them that you win up to 10 pounds and then lose everything....
UPDATE...16/04/2024
I deposit £20 and empty spins...all, all empty spins....it's the first time I've seen such a casino that all spins and all days would be empty.
UPDATE
17/04/2024today I are playing +30 deposits... and it's empty again
UPDATE 18/04/2024
WHAT IS GOING ON WITH THIS CASINO?????
I put DEPOSIT £90, I played for 10 or 20p...and only got 2 SCATER....WHAT'S GOING ON?what does this casino do, because it's not like that anywhere else that you won't win anything for 20 days
VERY,VERY BAD,VERY BAD this casino....
7 April 2024
Unprompted review
Reply from Jackpot.com
Hi Rima,
We are sorry you feel that you have not had the results you hoped for regarding our products.
Please note that all our products are supplied to us by reputable providers and that jackpot.com does not have the tools to control the outcome.
All Scratchcards and Games are fully tested and certified by an Accredited Games Testing company. The Testing companies we use are audited and approved by the UK Gambling Commission.
Best regards,
The jackpot.com team
Brilliant customer service
Winnings were credited to my account immediately after the draw
5 April 2024
Sensational!
29 March 2024
Wow...this site is so good easy to play…
Wow...this site is so good easy to play various lotteries..plus this is the big one...got notification that I won yippee never win anything in my 76 years...I look forward to spending my winnings £5.90 😀 happy days
29 March 2024
Definitely a SCAM. AVOID
They don't include in their euro millions subscription the millionaire maker code, which allows to win another chance to win a prize. That's always included in the common euro millions providers.
After they renew your subscription they won't include the scratch cards that initially are included in the bundle, therefore you are paying much more for much less.
They make it look like it's a great offer but no scratch cards, no millionaire maker code and bad customer service, a total ripoff. AVOID
29 March 2024
Unprompted review
Reply from Jackpot.com
Hi Angel,
we are very sorry you feel this way, however free scratch cards are only one time promo offer for a first time subscribing on a lottery brand and could not be assigned each time your lottery subscription renews as it is a promo offer for a first time lottery subscription activating and the system itself can not track and recognize each renewal as a new subscription as its only renewal of already existing and ongoing one.
Unfortunately we do not have possibility to provide our valuable players with the millionaire maker code as we are online lottery company indeed.
Thank you for your understanding on this matter and wish you an abundance of good luck!
Best regards,
The Jackpot.com team
Reply from Jackpot.com
Hi Derek,
we are very sorry you feel this way, the prices on our site are just a bit higher only because we do have costs in providing our valuable customers with possibility to purchase online from the comfort of their home and also providing them with many bonuses and promotions during their gameplay with us.
Thank you for your understanding on this matter.
Best regards,
The Jackpot.com team
All great :)
15 March 2024
I wish I could rate tuhis casino below…
I wish I could rate this casino below 1..its the worst casino ever,please do not deposit,I spent £50 but could not get even one feature on Big Bass Hold & Spinner game.They keep on eating your deposit..You will never win even a 10£ to wager..Stay away..I will review this casino in my channel as well on YouTube.
14 March 2024
Unprompted review
Won’t let me withdraw!! SCUM
Won’t let me withdraw!!
I’ve previously sent relevant identification but they’ve asked for it again, so I sent it again for them to tell me that it’s NEARLY expired and I can’t use that.
Well it hasn’t expired has it… and it doesn’t actually expire it just needs renewing.
Scummy company.
13 March 2024
Unprompted review
Reply from Jackpot.com
Hi J CRB,
if you could kindly send us an email with this issue on contact@jackpot.com from the exact email address you have registered your account with us and we shall duly check for you and revert back, rest assured.
Thank you for your collaboration and understanding.
Best regards,
The Jackpot.com team
Reply from Jackpot.com
Hi Jamie,
if we could kindly ask you to explain a bit about the money stolen from you so we could act promptly and solve any issue you may have?
What has happened exactly?
You can send us an email on contact@jackpot.com as well and our devoted Customer support team shall duly check for you and revert back as soon as possible, rest assured.
Thank you for your collaboration and understanding.
Best regards,
The Jackpot.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.