Hype. Reviews 

Appalling customer service. Orders cancelled without being informed. Partial orders sent out despite status on website saying fulfilled. Customer services totally unwilling to compensate for their errors. Wasted a lot of time dealing with them and won’t be using them again.

Order only half fulfilled. Have been in touch with Customer services and not as yet resolved, hence the low star rating.
I have used the company in the past and found the products good but very disappointed just now.

Great wallets. My nephews will be thrilled!!

The look on my grandsons face when he opened the present was priceless!
Great service, quality product

I was impressed with quality, price and speed of delivery

Missing item in parcel. Returned the rest of the items as the sizing is incorrect. Finally got an email to say the packaging is in there. I retuned everything that was in the bag when it arrived!
Won’t be using hype again, extremely unhelpful response and clearly can’t pack items. Sizing is incorrect also for children’s items so be where of this. And I’ve wasted my time ordering and even getting a full refund. Avoid this company

Ordered two sets of tracksuits. One was okay.
The navy color had a size S pants and M size hoodie in the set,
instead of all size S.

In addition, there are some white spots on the hoodie,
the transparent package has been re-wrapped with adhesive tape where the tracksuit set was inside.

The general package had not been opened, only the separate package inside the shipment. Customs has not opened the package. Someone has changed sizes.
The label attached to the navy hoodie was marked tone khaki.

Contacted customer services after noticing a fault with my hoodie. Becky B responded to my email really quickly and gave me a resolution in no time at all that I am very happy with. I don't think I've ever had a better customer service experience! Every company needs a Becky B!

I contacted customer service due to a faulty product after only a short period of use and Becky helped to sort a resolution out. Becky was friendly, efficient and good at a quick response with good communication

My order arrived faulty but thanks to the speedy response from Becky when I contacted customer services, my problem was resolved within 24 hours. She was extremely helpful.

Ordered tracksuits as a gift on the 3for2 sizing is inaccurate, 3xl is more like an xl, attempted to return but as it was bought as an offer, returns/exchanges are not accepted. This is not made clear and even refers to free returns

I wouldn’t even give a star but had too to do feed back I wouldn’t recommend anyone to hype as I’ve just received my sale order and none of it fits so tried to do a return and it said I can’t return sale items this is not stated when u purchase

Chosen by my grandson for Christmas. It is a good size for school and very sturdy. Lots of colour choices which appeal to children. Also a good selection for adults.

If you order to Finland you have to pay ”tulli” 25,5% and posti 3,10euro

Went downhill after the founders left, the magic has gone. New owners have no idea what they're doing. Clowns.

My daughter wanted a Hype bag for years so secondary secondary school seemed like a good time to splash out. The backpack is pretty to look at but that is it.
The material is unyielding so it is hard to fill it or get things in and out.
The shaping and flaps around zips plus rigid construction mean zips are hard to use.
Straps have next to no padding and cause pain.
No stain resistance to fabric, was looking old and marked after 1 day.
Daughter complaining of pain in back - thought it was just weight of books for her slight build but as someone who wears a backpack every day, I tried it on and the straps hurt my shoulders instantly.

Lunchbox - bulky design that does not collapse when empty, taking up a lot of room in said backpack. First lunchbox was marked (inside packaging). Second had hems mis-sewn but we kept out of exhaustion of the process.

Pencil case not bad but with that fabric it is getting messy.

All in all expensive and impractical. Can't really afford another new bag after only a couple of weeks but my daughter's back is more important so here we go!

I would give zero stars if I could. I ordered a product, it has never been delivered and the royal mail tracking website shows that this is the case. Hype are refusing to resend via a different courier or refund in time for my son's school camp this weekend when he needs the item. They are just stalling and won't even get anyone to call me so we can discuss the matter. Very, very poor customer service. It is not my fault that their courier of choice is having major delivery issues in our area and they should treat their customers better.

Bought some clothes from this store.
Upon checkout Lithuanian VAT was included in price. They shipped items and not provided necessary information (IOOC code) so shipment was held by customs and i have to pay VAT again. This untrustworthy company refused to compensate VAT, noted that customs its my own problem. But it's not... NEVER Buy from this store.

Haven’t gotten a response back have contacted about 10 times and haven’t reviewed my items for my sons first t day of school when I paid for overnight shipping. Terrible