LUX SKIN Reviews 

5,977
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being user-friendly and easy to navigate, making it simple to find products and information. Many appreciate the excellent product selection, great value, and reasonable prices, often highlighting appealing free gifts. The ordering process is frequently described as quick and straightforward, with efficient delivery and good communication. However, some customers noted issues with orders, such as missing or incorrect items, or not receiving them at all. A few others felt product descriptions lacked detail, requiring external research for benefits. Additionally, some reviewers experienced discrepancies with pricing or promotional offers, including unexpected shipping fees or unapplied discounts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing their love for the items and noting... See more

Website

Users describe positive interactions with the website, consistently finding it easy to navigate and use, with... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as sensational and very... See more

Order

Consumers find the ordering process to be very positive, describing it as quick, easy, and hassle-free, with... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be very good, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website must be one of the easiest to navigate. As an OAP I'm not very au fait with using a computer, but this was so simple. I very quickly found what I wanted and when I looked for advice on... See more

Rated 5 out of 5 stars

Easy to order with this company, fast turn around time. They were EXTREMELY helpful when there was a slight error with my last order and resolved it without delay. I have had really good results with... See more

Rated 5 out of 5 stars

The website was extreme easy to navigate. It clearly displayed all the products for sale and all the various options to purchase and get best prices. Clear and well displayed iformation was given on... See more

Rated 5 out of 5 stars

Website easy to navigate, price of product was also good. lux have also kept me up to date via email regarding the status of my order which is due to arrive later today & only placed my order yesterda... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,977)

3,030 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

love the pink

i saw it on sale on my socials and its pink! my old mask, a different brand had just died so the timing was fortuitous

30 July 2026
Unprompted review
Rated 5 out of 5 stars

The experience was sensational

The experience was sensational. The service was exceptional, the product outstanding, and every detail was thoughtfully delivered. I wouldn’t recommend anything better than this for life changing skin care

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Love, Love, Love!!

Love, Love, Love these products!! Im absolutely hooked on the micro infusion kits, the red light mask and the Collagen masks. Speedy shipping is great too

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Gold standard

Easy to order with this company, fast turn around time. They were EXTREMELY helpful when there was a slight error with my last order and resolved it without delay. I have had really good results with my skincare and get asked constantly what I’m using. Would highly recommend to give this product a try, you can safely put your trust in their products.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I couldn’t pass up the opportunity to…

I couldn’t pass up the opportunity to take advantage of the promotion because the prices were so good and very affordable. The website was easy to navigate, and all the product details and specifications were complete, clearly explained, and easy to understand, even for a first-time user. This made it easy to choose the products that were most suitable for my skin. The checkout process was also quick and hassle-free. Overall, it was a great shopping experience, and I would definitely purchase from them again.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

The website is exceptionally easy to navigate, everything is really easy to browse and presented well with useful descriptions, pricing is clear and there are some great discounts… it’s also great that additional items relevant to what you have purchased are displayed as an option before checking out, with again great prices and useful free gifts. The shipping costs are also very reasonable.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Good … but …

The website is easy to navigate and all deals are shown clearly. I was sent an email with a discount code for free delivery, however it wouldn’t accept the code when I entered it, kept asking me to add my shipping address which I had already done and so ended up having to pay the £5 shipping fee.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the product

Love the product, im not a bot. Im a legit real customer, random girl from new zealand im only on my second treatment and I absolutely LOVE thus product. It has me glowing like nothing ive ever used before

29 July 2026
Unprompted review

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