LUX SKIN Reviews 

6,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being user-friendly and easy to navigate, making it simple to find products and information. Many appreciate the excellent product selection, great value, and reasonable prices, often highlighting appealing free gifts. The ordering process is frequently described as quick and straightforward, with efficient delivery and good communication. However, some customers noted issues with orders, such as missing or incorrect items, or not receiving them at all. A few others felt product descriptions lacked detail, requiring external research for benefits. Additionally, some reviewers experienced discrepancies with pricing or promotional offers, including unexpected shipping fees or unapplied discounts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing their love for the items and noting... See more

Website

Users describe positive interactions with the website, consistently finding it easy to navigate and use, with... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as sensational and very... See more

Order

Consumers find the ordering process to be very positive, describing it as quick, easy, and hassle-free, with... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be very good, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website must be one of the easiest to navigate. As an OAP I'm not very au fait with using a computer, but this was so simple. I very quickly found what I wanted and when I looked for advice on... See more

Rated 5 out of 5 stars

Easy to order with this company, fast turn around time. They were EXTREMELY helpful when there was a slight error with my last order and resolved it without delay. I have had really good results with... See more

Rated 5 out of 5 stars

The website was extreme easy to navigate. It clearly displayed all the products for sale and all the various options to purchase and get best prices. Clear and well displayed iformation was given on... See more

Rated 5 out of 5 stars

Website easy to navigate, price of product was also good. lux have also kept me up to date via email regarding the status of my order which is due to arrive later today & only placed my order yesterda... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,013)

3,059 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

De-LUXe

LUX website was easy to use. I found everything I needed and checked out with no hassle 😊

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Always fantastic produces

Always fantastic produces. I wouldn't used anything else when I microneedle and after.!
Very simple lay out on the web page, lots of information about the products and the benifits and very nice fast purchase even got buy one get one free, plus 40% off and then a free red light facial and neck therapy. Very good prices very good offers. But also the salmon DNA one for me is incredible, but it's hard to pick as they are all brillant just that is the one I need for my skin at the moment. Been using for around 9 months and love them.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

"I had a great experience buying from…

"I had a great experience buying from this site. The listing was clear and accurate, the item exactly as described. Communication was prompt and polite, everything went smoothly from purchase to delivery. Straightforward, honest, and reliable — I’d absolutely shop here again. Highly recommend!"

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great products that work!

This is my second order from Lux, my skin looks soft and glowing with visible improvements after using the micro needling kit. The LED mask is the best.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Site is very easy to navigate

Site is very easy to navigate, easy to search what you’re looking for. Very straight forward completing purchase. I was very happy with the price and the buy 1 get 1 free was a great added bonus.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Website experience

Easy to navigate website and choose an order for your budget.
Have ordered several times and always come back
Have gifted friends and family to try this and received good comments from them

1 August 2026
Unprompted review
Rated 5 out of 5 stars

love the pink

i saw it on sale on my socials and its pink! my old mask, a different brand had just died so the timing was fortuitous

30 July 2026
Unprompted review

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