Soundcore Reviews 556

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value for money across a range of products, including headphones, earbuds, and speakers. Many consumers highlight the impressive sound quality, robust build, and long-lasting battery life of these items. People also appreciate the competitive pricing, often finding the products to be a bargain. However, some customers also noted issues with delivery, with a few instances of items not arriving or being delayed. A small number of reviewers experienced product malfunctions, such as earbuds stopping working or developing static sounds. Additionally, some users found certain products uncomfortable or lacking in features like microphone support or effective noise cancellation in specific scenarios.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and features. Many praise the long battery... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent sound quality,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products offer... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight that products offer great sound... See more

Based on these reviews

Rated 5 out of 5 stars

The qi20 headphones are very well made. They seem to be excellent quality. They hold a charge for longer than any other headphones I have (except perhaps a pair of Soundcore liberty 4 earbuds) I have... See more

Rated 5 out of 5 stars

Life changing!!! I’ve been using the soundcore A30 active ANC earbuds -bought for a 3 week holiday with my husband. I was dreading sharing a hotel room with my snoring partner. I’ve had a solid 7 hou... See more

Rated 5 out of 5 stars

The Soundcore Motion Boom is a brilliant mid size boom box. Great sound, huge battery that lasts for ever it seems. It connects REALLY easily and can remember at least 2 devices, in fact I think it ca... See more

Rated 5 out of 5 stars

I often come direct to Soundcore for purchases, as the prices are so good. It's also reassuring to know you are getting genuine products with full company back up. Soundcore products are brilliant va... See more


Company details

  1. #33 of 69 best companies in Electronics Company

Written by the company

Sounds Good, Live Good. We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create "Sounds Good" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

556 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Good product

Good product

3 August 2025
Soundcore logo

Reply from Soundcore

Thank you so much for your kind words! We're delighted to hear you're enjoying the product. If you ever need any assistance or support, please don’t hesitate to reach out to us at uk.support@soundcore.com. We're always here to help!

Rated 5 out of 5 stars

Really love my new earbuds

Really love my new earbuds. Wore them during a 10 mile running and 30 mile bike ride and they were really comfortable almost forgot I was wearing them. The part that grips behind the ear is soft and comfortable unlike others I have tried.

8 September 2025
Rated 5 out of 5 stars

Brilliant customer service

I bought soundcore Sleep 20 and they went wrong within a few weeks. Soundcore not only replaced my earbuds but said I could keep the original ones. I can use the original ones for some things although they do assume that I'm asleep even when I'm up and walking around lol

27 May 2025
Rated 5 out of 5 stars

love it

It's going great! Was consedering going for a Sony, but after comparing the price and quality, I don't regret

2 September 2025
Rated 2 out of 5 stars

The A3i is by far better than this A30i…

The A3i is by far better than this A30i in all ramifications. The A30i came short all round to say the least.

9 September 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 3 out of 5 stars

Good sound quality but not for motorcycling

Sound quality seems pretty good but the reason I purchased them was to be able to use whilst riding my motorbike. Although I contacted support to ask it was still a gamble purchase as unfortunately they don't stay in my ears when putting on my helmet. So for me a complete waste of money.

6 September 2025
Soundcore logo

Reply from Soundcore

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.

Rated 5 out of 5 stars

I really love these ear buds

I really love these ear buds, they were bought to replace a-lost Air pod - which I still have not found. They were a Which? recommendation and have surpassed my expectations. They are smart looking, very comfortable to wear - I can’t fault the sound quality. The battery life is brilliant. A bargain at under £60.

6 April 2025
Rated 1 out of 5 stars

Awful after sales you go round and…

Awful after sales you go round and round in circles when you have a issue.
Ive sent the same information THREE TIMES in email replies and still get asked the same thing over and over.
Totally useless I have purchased lots of anker products in the past but this maybe it
Please sort my issues and send the replacement

6 September 2025
Unprompted review
Soundcore logo

Reply from Soundcore

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered while seeking assistance.

We understand how upsetting it is to repeat information and feel unheard, especially after being a loyal customer. Please be assured that we are escalating your case as a priority. Our team is committed to resolving your issue promptly and arranging the replacement for you.

Your feedback is extremely valuable to us, and we are taking it seriously to improve our service in the future.

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