Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... See more
Company replied
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See what reviewers are saying
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... See more
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... See more
Company replied
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... See more
Company replied
Company details
About ukecigstore.com
Information provided by various external sources
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Contact info
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.0
Great
3K reviews
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect thanks
9 November 2023
Brilliant!
Good range of items. Great delivery service. Customer service always quick to respond and resolve any query
4 November 2023
Excellent service fast delivery
2 November 2023
Quick delivery
29 October 2023
Good deal on the Lost Mary vapes
Good deal on the Lost Mary vapes, definitely cheaper than local shops. Fast delivery too!!☺️
7 November 2023
After the I'd problem was solved it…
After the I'd problem was solved it came on time it said
6 November 2023
The help that I received from your…
The help that I received from your staff in resolving the delivery of my order. Will reccomend your site and use again thank you.
23 October 2023
I've tried the rest now I buy from the best.
A pleasure to deal with best bargain you will find recommend you try for yourself.
28 October 2023
The best online store for vaping products
Large selection of products to choose from. Fast and easy ordering and delivery. Always happy with the quality of the products. Great company highly recommend using for all your vaping needs.
25 October 2023
This product is rubbish 2 months and…
This product is rubbish 2 months and it’s completely broken won’t buy again
30 August 2023
Reply from ukecigstore.com
Hello Gary,
Thank you for your feedback.
We are sorry to hear this. Can you please contact the support team at support@ukecigstore.com to assist you with the faulty product?
Kind Regards
Website very easy to find and to find…
Website very easy to find and to find what you are looking for and more.
28 October 2023
First time of using this company
First time of using this company. Needed 0mg fluid (tobacco flavour) which wasn't sweet. Read reviews and found one on this site. Not the cheapest but I will be ordering again. Reasonable turn around from ordering to receiving.
27 October 2023
good service
27 October 2023
Excellent 👍👍👍
22 October 2023
Problems with site
The only problem is most times I go onto the site my brand and flavour are sold out. I fill in my email address so I can be notified when they become available but never receive an email.
25 October 2023
Very prompt delivery
26 October 2023
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