ukeuniverse.co.uk Reviews 182

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

You can't ask for more than great communications when buying your next Ukulele. Prompt answers, both email and phone. My Flight Iris arrived on time in perfect condition (great packaging - tha... See more

Rated 5 out of 5 stars

Was very pleased to find your website. I bought an inexpensive, Mahalo, concert uke and it's fabulous value for money and plays well for a beginner. And the colour is cool! The delivery was fast too... See more

Rated 5 out of 5 stars

A really good store selling instruments of good quality at excellent prices. My uke ( a Kiwaya long neck soprano) was delivered exactly on time, though I was a little concerned at first because I... See more

Rated 5 out of 5 stars

Ordered a ukulele and realised after a few days that I had not had a notification of sending. Contacted ukeuniverse. The ukulele I had ordered was unavailable but I was sent lots of advice and opt... See more

Company details

  1. Musical instrument shop
  2. Music shop

Written by the company

Uke Universe is a small, independent music shop based in Leicester, passionate about bringing quality instruments to players of all levels. We offer one of the widest ranges of ukuleles in the UK, along with guitars, violins, accordions, and other instruments, all carefully sourced to give our customers the best value and service. Whether you’re a complete beginner or an experienced musician, we’re here to help you find the perfect instrument.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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Rated 5 out of 5 stars

Fantastic service

Really pleased with the service and the Uke is great. Speedy delivery and very personal professional service. Great customer service. Will definitely shop here again and highly recommend.

11 December 2020
Rated 5 out of 5 stars

Contacted ukeuniverse.do.uk explained…

Contacted ukeuniverse.do.uk explained what I was looking for and my price range within 12hrs I was contacted via the phone. Excellent information given and all my needs met with no hassle would deffo will contact again when I need assistance. Thank you for your help.

24 November 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful Coloured uke

Great customer service and quick at picking up the phone to answer any questions! Uke was wrapped up and delivered safely and well and an absolutely gorgeous colour.

19 November 2020
Rated 5 out of 5 stars

I met with a very friendly and warm…

I met with a very friendly and warm approach at the Uke Universe. Although the instrument I was looking for was not available at the time, they were very happy to advise me on how to proceed and look elsewhere. I highly appreciate to see that even during the Covid crisis, customer needs take precedence over profit. Thank you guys again <3

6 November 2020
Rated 5 out of 5 stars

Such a beautiful uke and fantastic service…

I ordered a Flight soprano uke and it is such a beautiful thing! I'm looking forward to getting to know it! The customer service was impressive as the staff were quick to respond to my question, and the delivery was super fast as promised on the website. What's not to like... I would definitely recommend Uke Universe to anyone...

20 October 2020
Rated 5 out of 5 stars

Divesh is an extremely knowledgeable

Divesh is an extremely knowledgeable, helpful and friendly person, who knows everything ukelele.
A lovely person to deal with. He will point you in the right direction for all your ukelele needs.
Thanks for all your help Div.
Martyn

16 July 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Company

My original order got damaged during shipping however, I was given recommendations on substitute products and a discount. Excellent and warm customer service.

15 July 2020
Unprompted review
Rated 5 out of 5 stars

First time ukulele purchase

Purchased 3 ukuleles this Month, one for myself, my wife and my nephew. We are loving them! Speedy delivery and brilliant customer service with a phone call from a colleague to offer me some buying advice... Unexpected but greatly appreciated.

12 July 2020
Unprompted review
Rated 5 out of 5 stars

UKEuniverse made my summer sound a lot better

I've been looking for a quality tenor ukulele for some time and done all of my research. Yet, for some reason I kept postponing the decision to buy one, until I learned about the Flight Diana Soundwave Tenor Ukulele, with its spectacular pickup system that adds acoustic and amplified effects without having to plug it in. That's right! Unplugged. The reviews were simply laudatory. So now that I knew what I wanted, I had about 10 days to get one, since I had plans to go abroad for the rest of the summer, and leaving without it was simply unthinkable. That's when I came across UKEuniverse. Not only did they have sharp prices, it turned out, in terms of service also they appeared to be quite sharp. In less than half an hour they responded to my inquiry about the delivery time, provided me with some sound advice over whatsapp, and actually managed to send me the instrument from the UK to Belgium within five days, with no extra charge at all. Thank you UKEuniverse, you made my summer sound a lot better!

Patrick De Vos (Brussels)

8 July 2020
Unprompted review
Rated 5 out of 5 stars

I am happy to recommend Uke Universe

I am happy to recommend Uke Universe. I found a Ukelele on the site, took a leap of faith and ordered it. Unfortunately, the courier and bad luck contrived to cause problems, but it was all sorted out. This is a new company but I'm glad i took the risk with them. Divyesh is very helpful and keeps in contact, which is a big plus. I have since bought another ukulele from him and we are currently arranging a third!

7 July 2020
Unprompted review
Rated 5 out of 5 stars

I had ordered a basic Ukulele and was…

I had ordered a basic Ukulele and was informed shortly after ordering that there was one left and it was damaged. We had a really good chat about what I wanted it for and he sent some recommendations to me. I picked the Baton Rouge use and am really glad I decided to get this one as it looks and sounds amazing. Would happily recommend Ukeuniverse to others

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Great new site

Great new site. Ordered a difficult to find Flight ukulele and got it delivered within 24 hours! Fantastic personal service from Divyesh
Thanks Uke universe 🙏

1 July 2020
Unprompted review
ukeuniverse.co.uk logo

Reply from ukeuniverse.co.uk

Hi Steven, it was lovely to chat to you.

Thanks so much for the kind review - absolutely delighted to hear your Uke arrived safe and sound!

Happy Strumming!

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