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UK MedsReviews 

15,542
•
TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 634 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, finding the ordering process easy and the delivery fast. People often highlight the convenience of the service, especially for those who find it difficult to access local doctors, and are pleased with the consultation process and product effectiveness. However, a significant number of customers express dissatisfaction with the company's contact methods, reporting difficulties in reaching customer service via email or phone, and often receiving no response to their inquiries. Some people also experienced issues with orders, including incorrect items, missing parts of an order, or delays in dispatch and delivery, even when paying for expedited shipping. There are also concerns about parcels being sent to old addresses or getting lost, with some reviewers noting a decline in service quality and poor courier choices.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues despite paying for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over significant... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting... See more

Product

Customers consistently note ambiguous experiences with product, with some praising the effectiveness of the... See more

Customer communications

People report negative experiences with contact, finding it impossible to reach the company through various... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Rated 4 out of 5 stars

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more

Company details

  1. Online Pharmacy
  2. Chemist
  3. Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight-Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

16k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(15,542)

580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

UK Meds has really gone down hill

UK Meds has really gone down hill, sending items out without signatures. cannot contact anyone when things go wrong. Much better companies out there, don't waste your time with this one.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Meds not received

Meds not received. Notification from Yodel shows a photo at another residence which is not mine

12 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Andrew,

I’m sorry to hear about this.

From checking your account, I can see that your parcel was processed on 10 June and delivered on 12 June. We are unable to locate any emails sent to our Customer Service Team regarding this issue.

Please check your emails and reply to our team so that we can investigate this matter further for you.

If you experience any issues with your order in the future, please ensure you contact our team as soon as possible so that we can make the appropriate enquiries and assist you promptly.

Rated 1 out of 5 stars

Impossible to get hold of.

I placed an order on May 22nd. No attempt has been made to deliver meds but DPD send email saying they were returning parcel to UK Meds.!!
UK meds is impossible to get hold of. Have sent three emails explaining situation but no response.
Definitely don’t use this company!!
My order no was #002568216 just in case they read this and actually do something about it.

21 May 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Anne,

I’m very sorry for the overall delays.

As advised online and via email, your order was processed and dispatched on 25 May. Unfortunately, the delay was caused because DPD did not attempt delivery of the parcel.

Our Customer Service Team investigated the matter and has confirmed that a replacement order will be issued.

Please check your emails for the latest updates from our team.

We also recommend monitoring your tracking information once an order has been dispatched. If there are no tracking updates within 3 working days, please contact our team as soon as possible so that we can investigate and resolve the issue more quickly.

We sincerely apologise for the inconvenience caused.

Rated 1 out of 5 stars

Very poor communication

Very poor communication. You do an online consultancy and pay for meds on 10 June, then get an unlear email on 11 June "Your Subscription has been cancelled" with no explanation at all.

10 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Peter,

Im very sorry to hear about this. I can see the order could not be processed, as the payment was not completed. I have reported this issue and see if we can look into this further for you.

Rated 3 out of 5 stars

Have ordered from them for a few years…

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing.
Unsure if I will use again
Order number #002573704 if anyone can look into this please

Update order delivered after numerous emails sent.

10 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Sean,

I’m very sorry to hear about this.

From checking your account details, I can see that our team has contacted you and has marked your order as urgent with the pharmacy team.

We will do our best to have your order processed and dispatched as soon as possible.

We are currently working as quickly as we can to process all orders and appreciate your patience during this time.

Rated 2 out of 5 stars

Not Impressed

Order sent to address not used for past 4 years. Contacted Customer Services in an attempt to rectify but still waiting a response.
Attached letter to account stating Dr has spoken with me is false as no contact at all.
Do not recommend setting up a subscription.

4 June 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Sue,

I’m sorry to hear about this.

Please check your emails, as our team is currently waiting for you to confirm the correct address.

Once we have received confirmation of the correct address, we will be able to investigate this matter further and assist you accordingly.

I’m very sorry for any inconvenience caused.

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