UK Meds Reviews 

Deceitful company.

Make it incredibly difficult to cancel subscriptions whilst pretending it can be easily done by accessing your account. Pretends it has a live chat option for customer service - It does not!

All that happens when you press the live chat button is you get the option to send them a message which they say will be responded to within 24 hours and then when you do that it suddenly changes to 48 hours. You can’t ring either.

This company sums up all that is wrong with the internet. I’ll be glad when more legislation comes in next year regarding subscriptions because companies like UK Meds take the piss. I will now never use them again and advise you not to either.

Easy to order, and delivered very quickly.

Excellent, prompt and hassle free experience. Some providers these days are quite annoying but UK Meds surpasses them in helpfulness and seamless service. Most impressed and will continue to use them,

Have not yet received the product so am unable to review.

Fast and efficient service, No unnecessary bureaucratic questions

Easy to order asked all the appropriate health care questions for safe practice. Ordered and did not wait long for the delivery.

I have just had my first repeat delivery this week and it went very well! I was able to bring the date forward without any problem and my delivery came ahead of schedule which is what I wanted! The fact you get a discount for repeat orders is a real bonus too! Well done UKMeds and a big thank you!! 😄

Easy to use online ordering platform, super fast delivery.

Great service, competitive prices, reliable delivery schedules 👍

Reliable, dependable, fair pricing, fast tracked delivery & an easy online consultation process..... highly recommend

Services was easy and quick, approved the medication very quickly which I was very pleased. No hassles. Got the notification the medication was on it way within 48 hrs later. I am impressed.

So I googled best price Nicotinell 2mg mint 204 chewing gum. Up came a picture of what I wanted. I ordered 4. When they arrived I opened them only to find 4x boxes of 96 pieces which were poorly packed with no padding. One box had spilled out.
I telephoned to advise that the picture showed 204 box and not 96. I was told to email them on linked email address which i did.
No response so I called them but all the options were email them or voicemail. Somehow I managed to get to speak with someone in dispensary who advised he could see no emails from me despite having sent them and having evidence on my sent emails.
Since then I have sent various emails with little success. The responses that I got was, that was what I had ordered which I did not agree with. I asked several times that I wanted to return the items and this was completely ignored until finally I received an email saying I could return the unused items but they must not have been opened. I have used nothing from the order although one of the boxes was opened and spilled out. I was also advised a 10% restocking fee would be charged. On their returns policy there is no mention of this so I sent them a screenshot of their own returns policy in case they needed to refresh themselves.

Luckily for me I did not have a prescription as I would have no faith in their abilities to provide any type of streamlined service.
I have to say given their is no proper customers services and no one to discuss any issues with and the fact that the customer services appears to operate like a lucky dip, i would absolutely steer clear of this company. I do have regular prescribed medication sent to me and I use pharmacy2U which are absolutely on top of their game with no stress. I would never use uk meds online ever again. It is awful, no proper customer services and so stressful. I am surprised they even have a licence for supplying medication online. Unfortunately not able to give any less than one star. I will update on my return as I can’t see this being an easy process.
I wish I had looked at the company reviews before I ordered.

Ordered 3 prescriptions on 12/7/26. The parcel arrived on 14/7/25. One of the prescriptions was missing. I immediately informed them through their online form. They acknowledged receipt of that and said they would 'do our best to respond to your email within 24–48 hours. Please note that due to the busy time of year, response times may be slightly longer than usual.' On 18/7/26, I contacted them to say I had not heard from them. On 20/7/26, they sent an email asking me to send photographs of the items I had received, which they would send to the pharmacy to check stock levels, and then they would get back to me. As of today, 22/7/26, they have not got back to me. So, 10 days after I reported missing items, they have not done anything to resupply me or reimburse me.

Delivered on time without any issues. Highly recommended.

Had what I needed after doctor and hospital palmed me off with hay-fever pills for my excema. Felt let down. You guys had my cream. Sent it out quick and kept me informed. Brilliant

Goods not received. Delivered to the wrong address….somewhere. Photo from the courier confirms this. I notified UK Meds straight away. I received an automated email saying that they would respond within 48 hours. It is now 95 hours and nothing…very disappointing.

If you want to order medication and pay for it and then be told that the order has been cancelled 24 hours later with no explanation other than to contact customer service if you require it, which I did and here I am over 24 hours later with no explanation as to why. Then this is the company for you! Of course I understand all orders are looked at individually. That’s not my issue the issue is that there is no communication and zero customer service. Would not recommend. To be honest I feel scammed. Steer clear.

And replying that you can’t help if you don’t know who I am is a cop out I have sent you a message on your customer service email and never had a reply! So I’m not holding out hope of ever hearing from you. Customers won’t be fooled that you are being helpful by replying here when you are visible to future customers!

Excellent service 👏

UK Meds has no customer service: If you attempt to you their live chat, or call them via their 'customer service' number, they only direct you to their email address. You must write to them via email, and they say it will take up to 48 hours for a response-or longer due to their 'extremely busy period.' I want to cancel a repeat prescription as I am no longer using is. You can't do it online, you have to email your request. I tried to delete my payment method, as I can seem to get the prescription cancelled. They won't let you do it, your card on files stays with the (active) indefinitely. This is NOT company behaviour and practice that makes me keep wanting to do business with them. I'd find other online providers that offer a genuine customer service, who shows their customers matter to them.