Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more
Company details
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Excellent service before a Bank Holiday and next day delivery
Yet again, another excellent experience with UK Meds. The Friday before the bank holiday, they were able to carry out a consultation and I had my order on the Saturday - great service!
15 May 2026
Unprompted review
Delivery.
Delivery.
I paid Thursday 21st ...it is now Tuesday 26th and yes it’s been a bank holiday weekend but that is your concern. I'm not happy and have had no response from UK Meds...other than it’s dispatched. Not good enough. Assuming it arrives tomorrow?? it will have been almost a week for a over £150.
I expect a response customer service here is not good enough.
21 May 2026
Unprompted review
Reply from UK Meds
Hello Catharine,
I’m sorry about the overall delays.
From checking your account, I can see that our customer service team has already contacted you and explained why your order was dispatched on 26th May.
As advised online, all orders placed after 2:30pm on 20th May would be processed after the bank holiday Monday. Both our customer service team and pharmacy team were closed on Monday 25th May. Your order was therefore processed on 26th May and is now out for delivery today, as previously confirmed online.
Please check your emails for any further updates regarding your order.
Missing inhalers
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received only 1.......i contacted them straight away and sent the requested information, including a picture of the inhaler packaging with the dispenser's initials who in retrospect needs to be more careful when dispensing medication .. I have emailed them around 6 times.... . Still, no response or resolution for the 2 missing inhalers.they are just ignoring me .. please be careful if ordering from them... Uk. Meds please why can't you Just send a quick response to me offering a refund or delivery of the 2 missing inhalers how hard is it????? (Update) I eventually had the 2 missing inhalers posted out to me... I suggest keep complaining untill the issue is sorted... The reply below is the one i should of received in the first place it explains everything thankyou
21 May 2026
Unprompted review
Reply from UK Meds
Hello Janet,
We are very sorry to hear about this and for the frustration caused.
As part of our set procedures for missing items or dispensing errors, we do request images of the medication and packaging so the pharmacy team can investigate the matter fully.
I can see that the customer service team has responded to your emails, and the pharmacy team is currently looking into this further. They are reviewing the camera records and stock levels as part of the investigation process.
We do have procedures that must be followed when medication is reported as missing, and we will continue to keep you updated once the checks have been completed.
We sincerely apologise for the inconvenience caused.
Appalling service - SCAM!!!
I ordered three items and paid for the fast delivery (next day). It took a week to be dispatched and they only sent one of the 3. Now they are ignoring my emails as I try to chase for resolution. Radio silence! I will continue to fight to get my money back - AVOID THIS COMPANY
22 May 2026
Unprompted review
Reply from UK Meds
Hello Jeni,
Im sorry to hear about this.
Please confirm your order number, and we can look into this matter further?
Order delivered in a few days
Order delivered in a few days. Have used uk meds for a few months now and really pleased with order. Product ordered really worked for me and results as expected. Will definitely use company again.
24 April 2026
Unprompted review
Not recommended
Used for a few years. Was OK. Now customer service is now terrible. Not Recommended!
1 May 2026
Unprompted review
Never received the order
Didn't receive the delivery. Apparently delivered to the wrong address, I reported this to the company and 3 days later they have not responded.
23 May 2026
Unprompted review
Reply from UK Meds
Hello Alan,
I sincerely apologise regarding this issue.
I can see that the customer service team has been in contact with you. Please check your emails for the latest updates.
Please also note that our team was unavailable during the bank holiday weekend, which has unfortunately caused some delays. I’m very sorry for the inconvenience caused.
You had one job……
Their subscription service is not fit for purpose. Dispatched my cardiac drug the day I was due to run out but sent it to a completely wrong address. No phone. No live chat. Eventually reissued a new supply but then took five days to arrive. Left me a week with no cardiac drugs - no response to complaints. Used to be a good company but has completely fallen flat now. Avoid!!
19 May 2026
Unprompted review
Reply from UK Meds
Hello Nicholas,
I sincerely apologise regarding this issue.
I have checked the notes on your account, and I can see that the matter has now been resolved by the Head of Customer Service, including compensation in relation to the overall delays experienced.
We have also asked the technical team to review this matter further internally.
The service and support is very easy to…
The service and support is very easy to use. It is so convenient to get my prescriptions also sent home 002566488. Excellent service
22 May 2026
Unprompted review
Impossible to get a hold of yet charge you
Impossible to get a hold of, im trying to cancel a subscription and it's showing paused, and I can't touch it. Yet ive been charged and they are sending out more meds I DO NOT NEED ATM. I should be able to cancel this.
20 May 2026
Unprompted review
Reply from UK Meds
Hello,
I’m very sorry to hear about this.
Unfortunately, I am unable to locate your account based on the name provided, and no reference number has been confirmed.
Please feel free to reply with your account name or a previous order number, and I will be happy to assist you further.
Hassle free supplier.
Ordering and delivery timely and hassle free. Competitive pricing. Now my go to supplier.
20 May 2026
Unprompted review
Order number #002564756
Order number #002564756
I ordered from UK MEDS for next day delivery with DPD and I am still waiting 5 days later. DPD saying they missed me on two occasions. Have email UK MEDS about this and was told to keep looking at my tracking now to see its going back to UK MEDS emailed them aging but no reply
14 May 2026
Unprompted review
Reply from UK Meds
Hello Paul,
I’m sorry to hear about this.
From checking our records, I can see that our team has been in contact with you and arranged a free resend after the original parcel delivery attempts were missed a few times.
Once your replacement order has been processed and dispatched, you will be informed by email.
Please check your emails for further updates.
Excellent!
Excellent, speedy and professional, as always. UKMEDS inspires justifiable confidence in its products and services.
12 May 2026
Unprompted review
Product sent to wrong address
Product sent to wrong address. Wrong town !!
1 May 2026
Unprompted review
Reply from UK Meds
Hello Chris,
I’m sorry to hear about this.
From checking the notes on your account, I can see that we have contacted you. However, as we did not receive a response, we are unable to issue a replacement order at this stage, as we still require a form to be signed and your address to be confirmed.
Please check your emails, and we will be more than happy to assist you further once we receive the requested information.
Quick and easy to order
Quick and easy to order. A great self assessment process to identify need and suitability. Order approved and delivered really quickly. Such a useful service for people like me who work away and can’t get to local doctors. Perfect!
13 May 2026
Unprompted review
Good prices and quick delivery as…
Good prices and quick delivery as always.
30 April 2026
Unprompted review
The patch had came off twice in one…
The patch had came off twice in one week at slipped off and I am not happy i pay for my order
3 May 2026
Unprompted review
Reply from UK Meds
Hello,
I’m sorry to hear about this.
I’d be happy to look into this further for you. Please could you confirm your order number, or alternatively contact our support team for further assistance at:
help@ukmeds.co.uk
Rubbish business that wasted my time
Rubbish business that wasted my time. Chased multiple times for my order after I had expected to be delivered and to ultimately be told they don’t have my item in stock… customer service is terrible. Can’t call them as they don’t accept calls. The Online chat facility doesn’t work on their website and they don’t respond to emails. Avoid doing business with this company.
8 May 2026
Unprompted review
Reply from UK Meds
Hello Ray,
I’m very sorry to hear about your experience and the frustration caused.
Please could you confirm your full name and any relevant order details so I can look into this matter further for you.
We are always here to help and will do our best to assist and resolve any issues as quickly as possible.
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