Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
Company replied
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product sent to wrong address
Product sent to wrong address. Wrong town !!
1 May 2026
Unprompted review
Reply from UK Meds
Hello Chris,
I’m sorry to hear about this.
From checking the notes on your account, I can see that we have contacted you. However, as we did not receive a response, we are unable to issue a replacement order at this stage, as we still require a form to be signed and your address to be confirmed.
Please check your emails, and we will be more than happy to assist you further once we receive the requested information.
Quick and easy to order
Quick and easy to order. A great self assessment process to identify need and suitability. Order approved and delivered really quickly. Such a useful service for people like me who work away and can’t get to local doctors. Perfect!
13 May 2026
Unprompted review
Good prices and quick delivery as…
Good prices and quick delivery as always.
30 April 2026
Unprompted review
The patch had came off twice in one…
The patch had came off twice in one week at slipped off and I am not happy i pay for my order
3 May 2026
Unprompted review
Reply from UK Meds
Hello,
I’m sorry to hear about this.
I’d be happy to look into this further for you. Please could you confirm your order number, or alternatively contact our support team for further assistance at:
help@ukmeds.co.uk
Rubbish business that wasted my time
Rubbish business that wasted my time. Chased multiple times for my order after I had expected to be delivered and to ultimately be told they don’t have my item in stock… customer service is terrible. Can’t call them as they don’t accept calls. The Online chat facility doesn’t work on their website and they don’t respond to emails. Avoid doing business with this company.
8 May 2026
Unprompted review
Reply from UK Meds
Hello Ray,
I’m very sorry to hear about your experience and the frustration caused.
Please could you confirm your full name and any relevant order details so I can look into this matter further for you.
We are always here to help and will do our best to assist and resolve any issues as quickly as possible.
As usual UK Meds were outstanding
As usual UK Meds were outstanding, an easy straightforward online consultation process with fair pricing & fast tracked delivery...... highly recommend
1 May 2026
Unprompted review
If your honest nothing is a problem…
If your honest nothing is a problem they are good i have always had such good service and got wat i asked for and it arrives quicker than expected.
30 April 2026
Unprompted review
Parcel never arrived
Parcel never arrived
No reply no response very poor service
2 May 2026
Unprompted review
Reply from UK Meds
Hello Wayne,
I’m sorry to hear about the delays.
I have looked into your account and can see that Yodel currently has your parcel. According to your tracking information, they require some additional details from you regarding your address. Our customer service team has also contacted you about this.
Please check your emails and get in touch with Yodel as soon as possible.
We have also contacted Yodel directly to help resolve this issue.
I’m very sorry for the inconvenience caused. Please continue to monitor your tracking details, as once the parcel has been handed over for delivery, Yodel will provide all further updates.
I wont be ordering again
I wont be ordering again, you signed me up for a subscription for the 2nd time, when it was clearly a one off order.
28 April 2026
Unprompted review
Reply from UK Meds
Hello David
I'm sorry for any confusion caused. When placing an order online, there are two options available: a one-time purchase or a subscription service. The selection is made by you before checkout.
I can confirm that I have now cancelled the subscription service. I’m very sorry about this.
I will also pass this feedback on to our management team so they can review the process and make the options clearer for customers online.
Ventolin Inhalers
Genuine Products and always excellent service - Thankyou
30 April 2026
Unprompted review
Easy to use the online questionnaire
Easy to use the online questionnaire. Consultation was carried out quickly.
29 April 2026
Unprompted review
Very quick delivery
Very quick delivery, and easy to use ordering process.
2 May 2026
Unprompted review
First class service every time!
1 May 2026
Unprompted review
Safe,swift and simple
UK Meds is an online pharmacy in which I have immense faith. The consultation is comprehensive and fairly scrutinised by consultant pharmacists. Then the process between ordering and delivery is simple,swift and safe.
29 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.