Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
Company replied
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Very quick delivery
Very quick delivery, and easy to use ordering process.
2 May 2026
Unprompted review
First class service every time!
1 May 2026
Unprompted review
Safe,swift and simple
UK Meds is an online pharmacy in which I have immense faith. The consultation is comprehensive and fairly scrutinised by consultant pharmacists. Then the process between ordering and delivery is simple,swift and safe.
29 April 2026
Unprompted review
Top service 5*
Absolutely amazing top service from start to finish cheaper skinny jabs highly reccommend
17 April 2026
Unprompted review
Arrived safely thank you and on time.
Arrived safely thank you and on time.
28 April 2026
Unprompted review
Always found them reliable!
Very simple and quick, reliable service, been a customer for many years!
27 April 2026
Unprompted review
outstanding service provided i have…
outstanding service provided i have used uk meds for
several years now kept informed of satus of your order
then arrives the following day .
so helpful when you cannot get a doctors appointment too
29 April 2026
Unprompted review
Cancelled my repeat subscription as…
Cancelled my repeat subscription as they refuse to dispense some of my medication after approval.
Somehow they still stole my money without dispensing me anything at all.
Scums.
28 April 2026
Unprompted review
Reply from UK Meds
Hello Keisuke,
Thank you for contacting UK Meds.
We apologise for any confusion caused. Your order was refused by the doctor, as they have the final decision on whether an order can be approved. A refund was issued for the order placed last year.
Please be assured that we do not take funds without notification. An email reminder was sent 7 days prior regarding your order however, we’re sorry if this was missed.
Please also check your emails, as our customer service team has provided further updates.
UK MEDS ONLINE customer service
Very disappointed , as I recieved wrong order. I was then promised the correct one would be sent , and it wasnt. 19 emails later this is still unresolved as I then asked for a refund and all I keep getting is a stock email apologising, and saying the will look into it. I would not recommend or purchase from this site again.
In response to reply the company identified is
UK Meds Online
24 April 2026
Unprompted review
Reply from UK Meds
Hello Alisa,
I’m sorry, but we have no record of your name on our system, and the reference number provided does not match any orders with us.
Please could you confirm that you have contacted the correct company?
Do not use them
Do not use them. They sent out of date medication, sent them photos and they took over 2 weeks to reply. I stated I wanted a refund and they said that they’d already sent a new order to the pharmacy . Already got the medication elsewhere by that point . AVOID
1 April 2026
Unprompted review
Reply from UK Meds
Hello Nadia,
I’m very sorry to hear about this.
From checking our records, our team requested certain images in order to proceed with your order. Unfortunately, delays in receiving these images resulted in further delays, as they are required for us to complete the necessary checks.
We have now processed a refund for your order and sent you an email to confirm this.
We sincerely apologise for the overall delay and any inconvenience caused. We have also raised this matter with the pharmacy team to help prevent this issues in the future.
Brilliant service
Brilliant service. Order reviewed, approved and despatched within 24hours. Kept informed throughout the process.
19 April 2026
Unprompted review
Never received my order
Never received my order, virtually impossible to connect their courier.
23 April 2026
Unprompted review
Reply from UK Meds
Hello Elliot,
I’m very sorry to hear about this.
Please check your emails, as our customer service team has contacted you and will look into this matter further.
Our records show that your order was placed on 22nd April and delivered the following day. If you have not received the goods, we will investigate this further.
Shocking service and treatment
I've previously had blood pressure medication from UK Meds so thought I'd make life easier (and cheaper) by joining subscribe and save. This was 6 months ago. On 14 April my 2 x medications were confirmed by email. Great. On 15 April I got an email that my order had shipped. Great. However I only received one of the medications in this shipment. I left it a number of days and heard nothing - apart from a request to review the service I'd had!! By 20 April I'd still heard nothing so I emailed customer support. Nothing. On 21 April I contacted the live chat and was told that my outstanding medication would be chased and I would be updated. Nothing. 24 hours further (now 22 April) I chased again using the live chat. This time I was told that the 'pharmacy team has advised that the stock was due in today' and that I would be updated further. This was great news because I had 2 tablets left - something I made UK Meds aware of when I first contacted them (be assured that these are not tablets you can 'pause' taking). Horrifically a few hours later I was emailed telling me that my 'order was cancelled and refunded due to stock issues.' What on Earth?? Basically I took out a subscription to make life easier and instead UK Meds have made life extra hard and I've had to source an emergency supply of tablets at the last minute. I will be asking for my subscribe and save to be cancelled and will source meds from other suppliers going forward. If you need regular meds in a timely manner, good communications and honesty then go elsewhere. For reference order number is #002551483.
22 April 2026
Unprompted review
Reply from UK Meds
Hello Anna,
I’m very sorry for the overall delays and the experience you’ve had.
From checking your account, I can see that two orders were placed, and one of these was delayed due to a supplier issue. We contacted multiple pharmacies to try and fulfil the order, as we always aim to avoid letting our patients down.
Unfortunately, due to the supplier issue, we were unable to process the outstanding item. I understand how frustrating this must have been, especially given the importance of your medication and the short notice.
Our customer service team did provide updates via email, and the order was cancelled and refunded once it was confirmed that stock could not be secured. This situation was outside of our control, and we sincerely apologise.
Please also check your emails, as our team has processed your recent request.
So helpful and kind
So helpful and kind, also checks how I am and explains all about my medicine ,how to take it and all about GP or 111 if necessary .
17 April 2026
Unprompted review
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