Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
Company replied
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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My order has been shown as dispensing…
My order has been shown as dispensing for a week. Only way to contact you is via email! What's going on? 002545199
31 March 2026
Unprompted review
Reply from UK Meds
Hello Melanie,
I’m very sorry to hear about the delays.
Please review my first reply to your other review left.
Always very quick from order to arrival
2 April 2026
Unprompted review
Very professional service and arrive…
Very professional service and arrive exactly when they should. Always keep you updated on progress of any prescriptions.
5 April 2026
Unprompted review
a very good company and good service…
a very good company and good service from start to finish. I highly recommend them..
31 March 2026
Unprompted review
Short changed
Delivery was prompt but only half what I paid for, I immediately messaged along with a photo of the box they sent but four days on and no response.
Won’t use them again 😡
1 April 2026
Unprompted review
Reply from UK Meds
Hello Robert,
From checking our records, our customer service team emailed you on 1st April at 12:31pm. We can see that the email was opened, but we did not receive a reply with the requested images regarding the missed medication.
As part of our process, we require these images before we can take the matter further.
Please check your emails and send the requested information so we can assist you as soon as possible.
Not customer driven.
The subscription on my account has been updating for over a week now. I tried to change the date, then it cancelled? So, I tried to order my medication as a one-off, but I couldn`t because I have an outstanding subscription for it!!!!
I couldn`t find an email address, or telephone number to contact them; just an online chat, which requires an order number to move forward, then it says, `will reply within 48 hours`
Not very customer driven. Please improve.
1 April 2026
Unprompted review
Reply from UK Meds
Hello Vic,
I’m sorry to hear about this.
Our contact details are available on our website, apologies if this was missed.We confirmed online our customer service team was unavailable from Friday 3rd and returned today, Tuesday 7th.
Based on the details provided, I’m unable to locate your account. To help us assist you more quickly, please provide a previous order number so we can find your account and support you with your query.
Now that our team is back, please feel free to contact us again, or reply here with your order number and we’ll be happy to help.
Excellent service super fast delivery i…
Excellent service super fast delivery i highly recommend uk meds thank you 😊
29 March 2026
Unprompted review
Great Experience from start to receiving the order.
I’m very happy with the service. The delivery was quick and arrived the next day. The website is easy to use and intuitive, and the pricing is very reasonable. Overall, a great experience.
20 March 2026
Unprompted review
UK Meds promise "next day delivery"
UK Meds promise "next day delivery", and charges close to £10.00 for the privilege.
I decided to pay for it, as I am suffering from an infection and needed the medication delivered as quickly as possible.
Unfortunately, despite the highest price I've paid for a DPD delivery to date, at 4 pm today, DPD hasn't even received the package, and will now deliver it only tomorrow.
Thanks, UK Meds for ensuring I will suffer for an additional 24 hours, and for letting my infection grow stronger.
I expect a full refund, including the medication, after this debacle.
30 March 2026
Unprompted review
Reply from UK Meds
Hello Tiago,
I’m very sorry to hear about the overall delays.
From checking your account details, your order was reviewed after the collection time on the 30th and was marked as dispatched yesterday. DPD will keep you updated regarding your delivery time slot shortly.
As advised on our website, the review process can take between 24–72 hours, and our service is not guaranteed within a specific timeframe.
Please check your emails, our customer service team has contacted you.
I’m very sorry for any inconvenience caused.
I needed to order some antibiotics for…
I needed to order some antibiotics for my holiday trip. The site is easy to use and navigate and the consultation was trouble free. They arrived fast and that helped thank you.
27 March 2026
Unprompted review
Ordered three items and paid extra for…
Ordered three items and paid extra for next day delivery. Only one item arrived the following day, one item could not be supplied and the third arrived four days later. Not a great experience.
23 March 2026
Unprompted review
Reply from UK Meds
Hello,
I’m sorry to hear about this.
Could you please confirm your order number so we can look into this further for you? Alternatively, you can contact our customer service team directly via email at help@ukmeds.co.uk.
We’ll be happy to assist you.
Very easy to deal with and delivery was…
Very easy to deal with and delivery was really quick.
27 March 2026
Unprompted review
Excellent service very prompt delivery…
Excellent service very prompt delivery thankyou I would highly recommend
25 March 2026
Unprompted review
Excellent service next day delivery…
Excellent service next day delivery quality products at a great price. Very pleased 👍
26 March 2026
Unprompted review
I have dealt with UK MEDS.CO.UK for…
I have dealt with UK MEDS.CO.UK for many months now with my Order (002541191) and have always found them to be most reliable in notifying me of when my prescription was being sent to the pharmacy and advance notice of when it was due to be delivered and also the cost to be charged.
20 March 2026
Unprompted review
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