Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more
Company replied
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
Company replied
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.4
Average
16k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
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Great service fast postage,,
Great service fast postage,,, as always everything smoothly with my order.
26 March 2026
Unprompted review
Clear precise website
Clear precise website, so easy to find what you are looking for.
22 March 2026
Unprompted review
UK meds are always on time with their…
UK meds are always on time with their postage and with their communication
18 March 2026
Unprompted review
Great company
I have had medication from them on numerous occasions and as always the dealings with them was faultless, delivered items very quickly and always impressed by how easy it is to use their website.
18 March 2026
Unprompted review
Accidental reorder
Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel any other rollovers, but will certainly use UK meds next time I actually need anything.
12 March 2026
Unprompted review
Reply from UK Meds
Hello Linda,
I’m sorry for any confusion.
From reviewing your account, I can see that when you placed your last order, you set up a subscription service with us. You selected a six-month supply of the treatments you required online.
When placing an order, there are two options available: a one-time purchase or setting up a subscription service.
We also sent you reminder emails a few weeks ago to advise that your order was due to be processed. I’m sorry if these were missed.
Please do check your emails, as our customer service team has attempted to contact you.
We have not received any emails from you regarding this, but if you have any questions about the service you signed up for last October, please don’t hesitate to get in touch.
Swift seamless delivery and a good…
Swift seamless delivery and a good price, I would recommend.
25 March 2026
Unprompted review
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE. they will ask you to send by transfer and then ignore you. Took £200 from me and then ignored completely. It’s a full scam website. After the reply, it’s clear there is another website masquerading as this site. The offender is uk comfort meds. They are the scam. The original post is incorrect and they have sadly been ghosted by another site using their very close details on purpose.
3 March 2026
Unprompted review
Reply from UK Meds
Hello Luke,
UK Meds do not request bank transfers. All of our payments are securely processed and confirmed online through our official website.
Please use the following link to access our website: https://www.ukmeds.co.uk/
U.K meds
U.K. meds saved me from running out of my meds. They were very quick and had a good understanding of my meds.
14 March 2026
Unprompted review
Packed coner was open...??
Order was quick..took me time to order on line...!! It would not work..
But thank u so much for your confident order.... but envelope was burst on the corner on arrival..i was a little worried about that to be honest..incase meds had fallen out👁🕵🤷♂️🤦🏻♀️👎🫤🤔🫣 all was well !!
20 March 2026
Unprompted review
Hopeless delivery, no matter what you pay.
Having paid £9.95 for Saturday delivery, early on Friday morning, I was dismayed when product did not arrive until 7pm on Tuesday evening.
Since the condition I was treating is time-sensitive, I was happy to pay considerably more for speedy delivery. When the product finally did arrive the condition was too far established for the product to be of any use.
When I complained, I was treated to bland statements, none of which addressed full on my complaint.
27 February 2026
Unprompted review
Reply from UK Meds
Hello Christopher,
I’m very sorry to hear about the delays.
Unfortunately, we’re unable to locate your account or find any previous emails based on your name alone.
Could you please confirm your order number or let us know the email address you used to contact our team?
UK Meds
I haven’t used the product yet, going to start after my holiday, so can’t comment on that, but the consultation was super easy and the drug arrived very quickly. So all good, very happy. Will definitely be using UK Meds again and again.
10 February 2026
Unprompted review
Have used UK Meds before
Have used UK Meds before and impressed again with efficiency and promptness of despatch
13 March 2026
Unprompted review
Quick and easy
13 March 2026
Unprompted review
professional service.
Very smooth professional service.
Nothing to complain about.
10 March 2026
Unprompted review
Reply from UK Meds
Hello Julie,
I’m sorry to hear about this.
Please could you check your emails, as our Head of Customer Service has contacted you requesting more information. As no prior email was received, we were not aware that the outer packaging had arrived open. ( this is an issue with the delivery service, and will be reported once you have replied back to our team)
We have also tried to call you, however, there was no answer. We are more than happy to help and would like to investigate this further for you. Please respond at your earliest convenience so we can assist.
UPDATE- Thank you for confirming that the medication was sealed and is safe to use.
The issue was only with the outer packaging, which was damaged. This has been reported to our DPD team for investigation. We are very sorry for any concern this may have caused.
would not order from this website ever…
would not order from this website ever again!!! placed an order for incontinence meds, paid extra for quicker delivery. 1 week later, the meds have not even been dispatched. I got in touch with them only to find out they had a "technical issue and apologise". How you can sell medicine online and put "order within X hours and get your order in 2 days" when in fact it hasn't even been processed a week later. DO NOT RECOMMEND. people dont order medicine for fun, they NEED it. The service was shocking
11 March 2026
Unprompted review
Reply from UK Meds
Hello Zaakiyah,
I’m very sorry to hear about your experience, and I completely understand your frustration especially as this was a time-sensitive order.
After reviewing your account, I can see that your order was flagged by the pharmacist as some of the answers provided required further clarification. In these cases, the pharmacist has the final decision and advised that once the necessary information was updated, the order could then be processed and dispatched.
I also understand that you chose to cancel the order rather than provide the additional details requested.
I sincerely apologise for the delays you experienced, as well as any inconvenience caused.
excellent service
excellent service , safe and reliable. Order was reviewed and actioned promptly . Communication with dispensing team and postage couldnt be faulted
11 February 2026
Unprompted review
Excellent service very thorough highly…
Excellent service very thorough highly recommended 002533807
10 March 2026
Unprompted review
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