Ultahost Reviews 871

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 305 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff and customer service for their helpfulness and quick response times, often going above and beyond to resolve issues. Many people appreciate the efficient and professional support, noting that the team is knowledgeable and dedicated to ensuring customer satisfaction. However, some people were dissatisfied with the service, reporting frequent interruptions and outages that led to significant downtime. A few other people also felt that support sometimes failed to resolve basic issues, with some instances of concerns regarding data.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service, highlighting... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional, responsive, and... See more

Response time

People report positive experiences with response times. Many customers praise the quick responses, with some... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers report issues with inaccurate and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... See more

Company replied

Rated 5 out of 5 stars

Acquired 4 dedicated servers from them. Delivery time is within one day, very pleased by that. But where the service really shines is tech support — it's stellar. I've been having a weird SSH issue,... See more

Company replied

Rated 5 out of 5 stars

Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... See more

Company replied

Rated 5 out of 5 stars

they answer everyone of my questions or requests with great response times. usually within several. minutes. the last request didnt take long as i'm learning about cs1.6 and made quite a few mistakes... See more

Company replied


Company details

  1. DNS Provider

Written by the company

The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.


Contact info

  • 651 N Broad St, Suite 206, 19709, Middletown, United States

  • ultahost.com

3.7

Average

TrustScore 3.5 out of 5

871 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible service

Terrible service. The support agent literally shut the chat in my face and refused to provide any assistance. I strongly advise others to be cautious.

30 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Hello Morfi, We sincerely apologize for the experience you had and are ever committed to the satisfaction of our customers. Kindly provide more details of the issue you faced and we will support you at our very earliest.

Rated 1 out of 5 stars

THIS COMPANY IS A TRAP!

THIS COMPANY IS A TRAP!
Services are cheap, but do NOT be fooled by these low prices. Do not even try out their services, as there will be NO REFUNDS GIVEN!
They make you cancel your account first and only then are you given the chance to request a refund. However, like I mentioned above, NO REFUNDS are given. And in the end I was left with no refund and a closed account.
STAY AWAY FROM ULTAHOST!!!

29 August 2025
Unprompted review
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Reply from Ultahost

Hello Julian,

Apologies for inconvenience caused, your server is already restored on your request and working now. This was purchased in 2023 while our refund policy is very clear and published on our website and we can refund only within 30 days of purchase.

If you still have any questions or concerns then please feel free to reach out and our sales team will further assist you.

Best Regards,

Rated 5 out of 5 stars

Super Host

Super host, excellent support and competitive pricing.

29 August 2025
Unprompted review
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Reply from Ultahost

Hello Lathi, Thank you so much for your kind words. We are excited to have you in the Ultahost family. If you have further need for support, kindly reach out to us.

Rated 5 out of 5 stars

Great Support

The support technician, Alexis Gardner, was very helpful, going the extra mile to get our SSL certificate configured.

29 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Dear client

Thank you so much for your kind words and positive feedback! 🌟 We're thrilled to hear that you had a great experience with UltaHost. Your support means the world to us and motivates our team to keep delivering the best service possible.

If you ever need any assistance, feel free to reach out. We're always here to help! 🚀

Best regards,

Rated 5 out of 5 stars

Thank you for quick response and…

Thank you, Gary Clarke, for quick response and resolve issue.

29 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Dear client

Thank you so much for your kind words and positive feedback! 🌟 We're thrilled to hear that you had a great experience with UltaHost. Your support means the world to us and motivates our team to keep delivering the best service possible.

If you ever need any assistance, feel free to reach out. We're always here to help! 🚀

Best regards,

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Eric Smith. He was very professional, attentive, and genuinely cared about helping me. Everything was handled smoothly, and he went above and beyond to make sure I was satisfied. I highly recommend Eric Smith to anyone looking for reliable and excellent service.

Ultahost always has great support and almost every time fix the issues I encounter quickly.
Great Hosting, excellent pricing and great support.

Thanks also to all other team members who have always be of help at Ultahost Hosting Company.
Would recommend to anyone looking to change to a better hosting company.

28 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Dear client

Thank you so much for your kind words and positive feedback! 🌟 We're thrilled to hear that you had a great experience with UltaHost. Your support means the world to us and motivates our team to keep delivering the best service possible.

If you ever need any assistance, feel free to reach out. We're always here to help! 🚀

Best regards,

Rated 5 out of 5 stars

The Best support Team I've worked with…

The Best support Team I've worked with and today I'm here to Say a Big Thank you to Mr Chuka Okudo
Who just gave me a chance to keep going with my projects
Thank you and Thank you the entire ULTAHOST TEAM products and services
You are The Best

28 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Dear client

Thank you so much for your kind words and positive feedback! 🌟 We're thrilled to hear that you had a great experience with UltaHost. Your support means the world to us and motivates our team to keep delivering the best service possible.

If you ever need any assistance, feel free to reach out. We're always here to help! 🚀

Best regards,

Rated 5 out of 5 stars

Hosting and support excellent service

they answer everyone of my questions or requests with great response times. usually within several. minutes. the last request didnt take long as i'm learning about cs1.6 and made quite a few mistakes with addons . they went in 2 days ago and corrected all of my mistakes and my server os now up and running. fantastic support, they go the e tra mile for support. i am totally happy with this site and their assistance at every step. i would totally recommend this company for any of your hosting needs.

26 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Dear client

Thank you so much for your kind words and positive feedback! 🌟 We're thrilled to hear that you had a great experience with UltaHost. Your support means the world to us and motivates our team to keep delivering the best service possible.

If you ever need any assistance, feel free to reach out. We're always here to help! 🚀

Best regards,

Rated 5 out of 5 stars

Excellent support always

Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly.
Great Hosting, excellent pricing and great support.
Would recommend to anyone looking to change to a better hosting company.

Anderson Coleman fixed the issue with shelling in to my server. The UltaHost support guys are great and get things fixed in a very timely manner.

You need UltaHost if you want the best service provider out there.

Thanks Heaps Everyone at UltaHost

26 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Dear client,

Thank you so much for your kind words and positive feedback! 🌟 We're thrilled to hear that you had a great experience with UltaHost. Your support means the world to us and motivates our team to keep delivering the best service possible.

If you ever need any assistance, feel free to reach out. We're always here to help! 🚀

Best regards,

Rated 5 out of 5 stars

Dextor at Ultahost was very helpful and…

Dextor at Ultahost was very helpful and knowledgeable with what needed to be done and fixed my issue right away.

21 August 2025
Unprompted review
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Reply from Ultahost

Thank you for your kind words, Van. Do reach out if you have further issues.

Rated 5 out of 5 stars

Excellent Customer Service, Excellent Staff

Ryan Brandon has given me so much assistance in keeping my server up and running. I have never had an issue that lasted 30 minutes after submitting a trouble ticket. I really appreciate their attentiveness and willingness to actually help with any issue you have.

22 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Kalen, thank you so much for your kind words. We make it a point of duty to attend and solve all issues under 30 minutes according to our SLA. We appreciate your patronage

Rated 5 out of 5 stars

The customer support person

The customer support person by the name Lucinei Magri was superb, professional, patient, courteous and experience with his job.
Ultahost as a company provides a platform to enable us run our business on online.

21 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

We are glad to support you, Moses. If you need further assistance, kindly contact us again.

Rated 5 out of 5 stars

“I had a great experience

“I had a great experience! Anderson Coleman was professional, helpful, and made the whole process with my ytdlp update was smooth. Highly recommend!”

Thanks again for your support, it means a lot!

20 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

The team had a great time supporting you. We wish you success on your project. Do reach out if you need further assistance.

Rated 5 out of 5 stars

We faced ssl and domain issue in our…

We faced ssl and domain issue in our hosting and HARY JOHNS resolved the issue and made our site live in short time..

Thanks team..

Regards

20 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Hi Milton, we are glad your experience with us is awesome. Kindly reach out if you encounter further issues and we will support you.

Rated 5 out of 5 stars

I would like to sincerely thank Gary…

I would like to sincerely thank Gary Clarke for his outstanding support. He responded quickly, guided us through the process, and completed the Odoo setup with great professionalism. The service was smooth and efficient, and we truly appreciate his follow-up and dedication. Highly recommended!

19 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Raad it was awesome supporting you on this task. We appreciate your patronage

Rated 5 out of 5 stars

Very good support

I had a problem with my hosting and Anderson was very reactive and it was resolved in a few minutes.

19 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Hello Henriette. We appreciate your kind review. Feel free to reach out to us if you encounter further issues.

Rated 5 out of 5 stars

Unmatched tech support

Acquired 4 dedicated servers from them. Delivery time is within one day, very pleased by that. But where the service really shines is tech support — it's stellar. I've been having a weird SSH issue, most likely due to no fault of Ultahost or us, yet I couldn't connect to a very specific server.

Thomas V. Elbrus took it onto himself to aid me with that, I've been pestering the guy for two days until the issue was solved and the response was always rapid and on point. No kidding, seriously impressed and looking forward to do more business with them.

17 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

Thank you for your kind words Dmitry. We appreciate you

Rated 5 out of 5 stars

Anderson Coleman provided superb service!

Anderson Coleman provided superb service by promptly adding a redirect rule to my .htaccess file. After confirming that he'd done so, I asked him to add a new redirect rule. Within minutes, Anderson added it and I saw that it worked well. Kudos to Anderson!

17 August 2025
Unprompted review
Ultahost logo

Reply from Ultahost

We take pride in fast and efficient support. Thank you for trusting us

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