Understood Care Reviews 

557
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 572 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional dedication and support of their assigned advocates. Customers praise the staff for being exceptionally helpful, attentive, and knowledgeable when patiently answering questions and guiding them through complex healthcare processes. People also appreciate the regular communication, kind demeanor, and prompt responses they consistently receive throughout the entire journey. Some reviewers were not happy with communication issues, noting that representatives sometimes failed to return phone calls or follow up as promised. A few customers also mentioned experiencing significant difficulties in actually obtaining the specific assistance they needed despite initial optimism.

What people talk about most

Staff

Customers felt immense satisfaction with the staff, frequently noting that advocates are caring,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting dedicated advocates who listen to... See more

Service

Clients share positive opinions on service, noting that reviewers find the assistance incredibly helpful for... See more

User experience

People report positive experiences with user experience, highlighting helpful advocates who explain health... See more

Customer communications

Reviewers highlight positive aspects of customer communications, noting that representatives maintain regular... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is by far the best I've ever worked with! Can I iust say Brittany went above and beyond and gave me the best service. She listened to all my concerns and then went right to work ensuring... See more

Rated 5 out of 5 stars

She was able to get me a new power chair that I have been needing for a long time. Arsenic is a great lady I really appreciate everything she has done for me. She is very knowledgeable with Social Sec... See more

Rated 5 out of 5 stars

The young lady i work with Ms Whitney is awesome she constantly checks on me see if their is anything I need, she works hard connecting me with resources that I need she got me help with my mortgage w... See more

Rated 5 out of 5 stars

Vanessa was patient with me and took the time to answer all my questions. I felt very comfortable talking to her she explained the whole process and asked if I had any questions


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

557 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(557)

557 reviews in the last 12 months

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Rated 5 out of 5 stars

Bridget is very knowledgeable

Bridget is very knowledgeable and empathetic, I know she has had to have someone going through the same hardships that I am experiencing right now. She allows me to be 65 with the lack of computer knowledge that entails and seems to really care. Thanks to all of you for your help and support. Sincerely, Paul Holbert

31 July 2026
Unprompted review
Rated 5 out of 5 stars

So far so good…

I’ve only talked with Jalisa once but she made me feel very comfortable. I really liked her personality, and she really knew how to help me get the most from my situation

28 July 2026
Unprompted review
Rated 5 out of 5 stars

That Rachel listens great.

Rachel has been great she is trying her hardest to find the resource I need to get some help. She is a great a great listener to all that is going on. And I appreciate that. Everyone who gets the chance to work with her is very lucky. Thank you Rachel for all that you are.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Donald Washer is the Greatest

Donald Washer is absolutely amazing I’m so happy I didn’t leave the company I’m so excited that his Supervisor reached out to me I would’ve missed out on such a wonderful person very insightful I just want to say thank you so very much

27 July 2026
Unprompted review
Rated 5 out of 5 stars

To the Worlds Greatest Advocate from 05/01/26 to present

My name is Pamela Young. I am the care giver for a cancer patient Billy Everett.
This review is for Ms. Heidi Foraker Mr. Billy's advocate. This lovely lady has gone way beyond our expectations on helping us with the housing authority here in Ft. Smith Ar.
She is very understanding, caring, and considerate of his feelings and his well being. I have tried for months on top of months to get us a safe place to live with no luck nor call back from people or places. Where this lady made just a few calls and got the ball rolling in the right direction and to the right people to help us get a safe place to live.
She is truly a Gods send ANGEL TO US. And we can not thank her enough for the love, care and support she has given to Billy while he is having to go through chemo and radiation treatment 5 days a week for 7 weeks. I want everyone to know that this lady really cares and love the people she helps. She also calls just to check to see how he is feeling and doing. To us that means a lot.
Thank you Ms. Heidi Foraker for being in our corner.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I'm a 66 year old cancer patient who…

I'm a 66 year old cancer patient who has been fighting for housing and living out of my car to save money to find a place to live. Prior to being assigned an advocate through Understood Care, I was experiencing so much burrocratic bs, there was no relief in sight to a never ending delima of finding a safe living inviourment which I could afford. Ms. Heidi Foraker, an Angel by all means, has went above every avenue and scope of her advocacy to make sure my needs were met. She is kind, understanding, knowledgeable, supportive and has no problem rolling her selves up to put up a righteous fight for her patients and their rights. I've been on a waiting list for housing for over 2 years. Ms. Heidi not only got responses from housing authoritues but, I'm fixing to be housed. Understood Care and Ms. Heidi, are the best advocates by far anyone has to offer and I would recommend them to anyone. Thanks so much for the support, care and understanding of my needs Understood Care and Ms. Heidi Foraker. May God bless you and yours

31 May 2026
Unprompted review
Rated 4 out of 5 stars

My opinion

So far this company has done what it said it would. I have another appointment in home on the 20th of July we will see how it goes I’ll let you know

9 July 2026
Unprompted review

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