United Car Care Reviews 170

Im about to shut this company down. This is the secind instance ive had where they do not repair anything promised in the contract. Ive contacted a major attorney in seattle and im coming. Talk to u sooon. You shouldve just repaired my dodge challenger.

United Car Care deserves a "0" rating. This is a 'rip off' company. They don't want to cover any repairs as explained to me by their salesman. Please don't give them any money!

You didn't honor the dealership in October to repair the leaking shocks because your adjuster said they weren't leaking enough to be repaired and now you are saying that you will not cover this claim. I have contacted an attorney and followed his advice about requesting a partial refund. He will take it from there after your response. All the reviews posted online state exactly how your company treats customers and how you refuse to honor repairs. You need to don't live up to your motto: "peace of mind for that next bump in the road" There's no integrity and your reputability is negative -0.

This is by far the worse company EVER! Our trucks transmission is broken and we are out of a car. We have been needing to rent a car which is now costing us over $1000! The company took a week to come out to inspect the car and give the ok for Ford to order the transmission. We keep waiting and then the transmission arrives and it’s the wrong one!!!! How is that even possible?!?! Now we have to wait until week for a new transmission!!! While we are paying on the car rental! They do not help out in any way! The person who is dealing with our case is not customer friendly one bit! If you are offer this for your car DO NOT accept! Find another company!

So the company replied below saying it was the shipping company yet the supplier just told us that “the transmission actually had too many mileage so they are sending a new one” Now was it damaged in shipping or was it a delay in their supplier? They can’t even get me the true story.

If it was a “limited free” warranty why even offer it if the customers are going to struggle to get anything done? I don’t feel like having this is doing me any good. If the dealership had told us that this company was only to go half a**ed help us out I would rather pay for a better company to help me. We have had to reach out to the company several times to get things moving. We have a child and we work full time that we can NOT be out of a car. I called and spoke to their representative and asked if it was the shippers fault the transmission is being delayed than I would like to contact the shipping company and explain the situation. We are having to go back and forth and just waiting all while we are paying for this car rental. I am not sure if it the dealerships using this company needs to be upfront with their customers saying it’s a “LIMITED” lifetime warranty so everyone is aware. We obviously were not aware of such and is now regretting it.

I bought the platinum warranty from the dealer when I got my car 2 years ago, have never used it until now. They worked with a local BMW service center and a $1745.65 repair was completely covered minus the $100 deductable. Very happy with the level of service

After being told seals on front axel of my 2013 duramax would be covered. Dealer said they have to disassemble front diff to remove flange on seal area. UCC then said this was a non drive train issue and was a hardware problem.. what a joke of a company. $4000 of wasted money for a rip off service. Say no thanks to this company.. I will be taking them to court. Also said they would pay for only 1 day of rental car. Truck has been in service over 4 days

I took my 2008 BMW in for repair work. The shop called United Car Care and was informed the repairs are covered but they have to send an inspector out to verify the needed repairs. I was told this would take 24 to 48 hours. Here we are five days later and no inspector has shown up. I was told I cannot get a rental car until the inspection has been done. When I asked what I was going to do about getting around until the car is fixed, I was told I can get a rental out of my pocket and ask for reimbursement. Really!? I’ve been transferred around at least 4 times every time I call and get the “run around” by everyone I talk to, and I’m supposed to trust this company will reimburse me? I have had multiple issues with this company in the 2 years I’ve had the warranty. I paid a great deal of money for this warranty so I wouldn’t have to go through this. It didn’t work out, if you are reading this while researching this company, take my advice and stay away from them.

I have a 2017 BMW 328d that the fuel pump detonated on which required the entire fuel system including the fuel tank to be replaced on. To say the least it would have been a very expensive repair (10K +). United Car Care to care of the whole process for me. All I had to do is make a single phone call to open a claim and they took care of the rest. It was a completely hassle free transaction. I couldn't have been happier with UCC and the repair work.

I had multiple issues with the engine in my GMC Sierra. When I took it to the shop, I knew it wasn’t going to be cheap, but I didn’t have the time to fix it myself. When I got my truck back the total cost was around $6k, but UCC saved my butt and covered 5k of that. It was still kinda rough that I still had to pay so much out of pocket, but it was better then the full amount. I feel like most people giving bad reviews were mad they didn’t change their oil or fix a paint chip or something. The company was very professional and handled my claim quickly and efficiently.

It was an amazing team! Very professional and concerned about my health

Would definitely not recommend this company
Truck went into the shop for shifting hard and started shaking, the shop contacted them and they sent out an adjuster, the tech recommended replacing the transmission since there was play in the gears and fluid was burnt. They said to replace the fluid and change the filters and that they would only cover half the cost and want me to pay $630 as well as rental fees which on the contract states they cover up to 25 dollars a day
It has been an ongoing battle with them and am about ready to take them to court
DO NOT GET WARRANTY FROM THIS COMPANY

STAY AWAY IF THIS COMPANY ! They are Fraud, they ALWAYS has a loophole to not repair your car , they DENIED my claim because my claims exceeds my car value which is crap , My car value on car fax and Kelly blue book more than what I was told by them. They don’t know even what options and features my car has , They don’t care , they hang up on customers , they have THE WORST CUSTOMER SERVICE AND CLAIMS REPRESENTATIVES, they think they better than the others. I am filing a claim against then with public attorneys and I will sue them soon .

the worst company out there. denied my claim saying wear and tear. which is not true! have filed action against them and because of covid 19 process has been really slow. but don't worry once everything catch up i will gladly see you in court and if it does not help i will file another case against you all instead of just one person.

This company is terrible. I got my car a year ago and was giving this extended warranty which I regret deeply. I wish I knew about this company before I agreed to get it. So I took my car to the shop for repair because it started to run hot I paided 800 dollars for my fans. I then got my car back and the next day I had to take my car back because it was still running hot. I then was told that it was the engine so we were told that I have extended warranty and that they would go thur them. My car has been in the shop for 3 months now and this company doesn't want to honor the warranty. I wouldn't recommend this company to anyone please don't give your money to this company because they don't honor their contact or their customers.

Be care full ! Before you sing the contract through endurance warranty or any other company that’s related to United car care ! They will Deny your claim for any reason and will not cover the cost please review them on BBB before giving them your money!
They will deny you by saying wear and tear if you have 100000 + miles car .... if your car has 100000 + miles this not the warranty you need ..

They will deny you by saying you are missing an oil change ..

They will deny you by saying the part is covered but the part that caused the problem was not covers so they will totally deny your claim ... and many more reasons!!!

Watch out endurance warranty rating on there website is fake !! Since I am a web developer! There rating for there website is made up 100%

In simple get some other company but don’t ever buy your contract from UNITED CAR CARE !!

Read the contract before you buy anything from them. They are thieves, they are liar, they are the once that is wrong with this world. Scammers scamming poor people money. Will rip you off DO NOT BUY ANYTHING FROM THEM OR THERE DEALERS LIKE ENDURANCE, aa auto etc

After being with United car Care through endurance protect for one year. They used a technicality saying a part was not covered in the compressor I have under warranty. Left me to pay a $2,600 bill. Have to take legal action.

Pointless
I had a transmission issue on my Ford Focus. They refused to cover it despite having the platinum coverage plan that costed me almost $3,000.

This was an absolute waste of money. I bought my car, 2009 Suzuki, in 2016 and was duped into buying an extended warranty. I paid $2500 for my Platinum coverage that will not cover my catalytic converter or a leaking valve gasket. The catalytic converter is not part of the policy (I got the policy with the most coverage), and the valve gasket is not leaking enough, according to their insurance guy. If I could do things again I would not waste my money on their product. I can only forward my experience onto others so they can make an informed choice. Save your money, do not get UCC extended warranties.

Sent our Son there to get his 2002 Envoy diagnosed! Cost $110 to look at it, which they never did! The owner told him $3800 & just replace the whole front end! Really! That's not a diagnosis it's a RIP off scam! When he went to pay the mechanic left the ignition on so the car was dead & he didn't even have jumper cables. Left my son in the parking lot without even a jump. Horrible Shop!!!

I paid for a 96 month warranty on a used car from VW. When in fact it was for48 months! Total ripoff liars. The car was 4 years old when I got it and paid thousands to have a eight year warranty from the time I purchased it. The claim department told me it was from the date that the car was new. WHY would I pay for fours years on a car I did not even own. This company is a scam. Beware!!!!!