I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from uniteddomains.com
We appreciate your feedback, Adriana. Thank you for being our customer!
Best regards,
Travis at UD
satisfy with services.
30 January 2019
Unprompted review
Reply from uniteddomains.com
So glad to hear this, Alireza! Thank you for your business!
Best regards,
Travis at UD
Why put it in pre order?
I bought some free domains but not working yet and see it in pre order domains not in domains for start use it
22 January 2019
Unprompted review
Reply from uniteddomains.com
Hello there, and thanks for your review! Our New gTLD Pre-Registration program lets customers express interest in new domain names. When a pre-registered domain name is close to launching, we notify the customer, and they can then choose whether they would like us to attempt to register it on their behalf once it is available.
A pre-registration is not the same as a domain registration, nor is it a guarantee that we will successfully register the domain name, but many of our customers use our program to simplify the registration of an upcoming new domain they want to buy. You can read more about pre-registration here: https://help.uniteddomains.com/hc/en-us/articles/207215339-How-Domain-Pre-Registration-Works.
If you have any questions, please feel free to contact us directly at support@uniteddomains.com. Thanks again for your feebdack!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your feedback, David! We're thrilled you had a positive experience with UD and appreciate your recommendation!
Best regards,
Travis at UD
Great service
Great service, that's why I'm still with this company for years.
9 January 2019
Unprompted review
Reply from uniteddomains.com
Carlos, thank you so much for your longstanding support! We promise to keep up the same great service you've come to expect from us.
Best regards,
Travis at UD
Does the job well. Clear interface. No problems
Simple. Easy to see on screen. Consistent successful service.
8 January 2019
Unprompted review
Reply from uniteddomains.com
Richard, we're glad to hear your experience with us was simple and straightforward. Thank you so much for your business, and your feedback!
Best regards,
Travis at UD
The site was very buggy
The site was very buggy. ( but got fixed) had problems with the purchase.. contacted technical support.. 3 emails.. no answer.
i keep insisting but i received no feedback from technical support.
8 January 2019
Unprompted review
Reply from uniteddomains.com
Hello Nelo, and thank you for your feedback. I'm sorry to hear about your experience and we're happy to help resolve any confusion. Our records show that on January 4th you contacted the support team of United Domains AG, which is a separate company and registration service from ours. Our records also show that they forwarded your ticket to our team, and that one of our support team members replied to you the same day (January 4th). It may be possible that this reply ended up in your spam and junk filters. In any case, we did not hear back from you on this ticket, and we have no record of receiving any other tickets from your email address.
We will of course be glad to assist you promptly with any questions you have. Please do not hesitate to contact our support team directly at support@uniteddomains.com, instead of the support team of United Domains AG. It will be our pleasure to help.
Best regards,
Travis at UD
A very satisfied customer
I have been a customer of uniteddomains since 2015. They are very professional, helpful and always managed to secure competitive domain names. Last week I wanted to correct a mistake I made when ordering a domain name and customer services were very helpful in sorting it out for me.
8 January 2019
Unprompted review
Reply from uniteddomains.com
We are beyond grateful for your ongoing support and recommendation, Solomon. Thank you for taking the time to leave this review. We look forward to serving you in the years to come!
Best regards,
Travis at UD
Payment issues.
Honestly, for some reason this service tried to pull $149,900 out of my checking account for my $14.99/year domain. Not sure what happened but happy to report I don't keep that level of funds in that account.
31 December 2018
Unprompted review
Reply from uniteddomains.com
Thank you for reaching out to us, Wesley. We recently corrected a brief and uninentional issue that led to our system attempting to place an authorization hold with an incorrect total for a corresponding purchase. You have absolutely not been charged for the incorrect total, since the issue only affected the amount our system attempted to hold before the charge was attempted. Nevertheless, this was done in error and we regret any inconvenience. A member of our support team has reached out with more details, and we invite you to stay in touch if you have any questions or concerns.
Thank you again for your feedback.
Best regards,
Travis at UD
verry domain
Support is very enthusiastic. But the order confirmation for customers is a bit long.
30 December 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback! I'm glad to hear your support experience was a good one. For security purposes, new orders are subject to a brief screening before being approved, though we regret any delay in the order's completion as a result.
Best regards,
Travis at UD
So far so good
29 December 2018
Unprompted review
Reply from uniteddomains.com
We're glad to hear it! We'll work our hardest to ensure your experience continues to deliver. If you have any questions, we're here for you at support@uniteddomains.com. Thanks for your feedback!
Best regards,
Travis at UD
Spam Emails within minutes :(
Disappointed.
As soon as my payment was accepted I began receiving spam emails. Poor.
23 December 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your review. Like all domain registrars, we are required by ICANN to submit domain owners' contact details to the official Whois Database, which is publicly accessible. This means that this database can unfortunately be accessed by third parties, who we stress are absolutely not affiliated with United Domains in any way.
To help reduce unwanted spam, we offer a Whois Privacy service which we're happy to help you set up. We invite you to contact us at support@uniteddomains.com with any questions.
Best regards,
Travis at UD
Customer service is awesome
Customer service is awesome. I lost my domain because didnt saw the email with invoice. After 2 monthes, UD gave me chance to pay the invoice again. Thank you guys!
16 December 2018
Unprompted review
Reply from uniteddomains.com
I'm so glad that we were able to help you retrieve your domain, Alexey! Thank you for your review!
Best regards,
Travis at UD
Very dependable, easy-to-use.
I've been a customer for many years and never had an issue. Technical information is readily available and easy to follow.
15 December 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your continued support over the years, Brian. We're proud to have your business, and look forward to serving you in the future. Thanks for your terrific feedback.
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you so much for your recommendation, DT! We'll work our hardest to keep earning it every day. We appreciate your business!
Best regards,
Travis at UD
The United Domains Registration Experience
The United Domains website is the most advanced domain registration experience online because they show what extensions are available per domain queries. I wished I knew about this site 3 years ago.
23 November 2018
Unprompted review
Reply from uniteddomains.com
We're proud to serve you, Sean, and quite happy to hear that our domain search was useful to you! If you have any questions at all, we're here for you at support@uniteddomains.com. Thanks again!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your feedback, Levieux!
Best regards,
Travis at UD
Really easy to create a domain
Really easy to create a domain, manage it and renew!
19 November 2018
Unprompted review
Reply from uniteddomains.com
Glad to hear you had an easy experience registering, managing, and renewing your domain name at UD! Thank you so much for your feedback.
Best regards,
Travis at UD
Simple and fast
The service is easy and simple to use. I would recommend it to anyone wanting to buy a domain.
18 November 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your business, Michael! We're thrilled to have earned your recommendation.
Best regards,
Travis at UD
The portfolio service is terrible
The portfolio service is terrible. The DNS srttings for my domain have not loaded for like an entire week. I need to access these settings, and now the projects for my domain are now put on hold because of this.
16 November 2018
Unprompted review
Reply from uniteddomains.com
Thanks for your review, Mike. DNS hiccups like this are typically easy to fix, and we would have loved an opportunity to find a solution for you before you left a review of your experience. I understand that one of our support reps has reached out to you directly about this, but in the future, please don't hesitate to contact us at support@uniteddomains.com if we can help in any way. Thank you again.
Best regards,
Travis at UD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.