I had auto-renewal turned on and suddenly received an invoice which I had paid automatically. I've been a customer for years, but suddenly UD increased the price of renewal of the domain with more tha... See more
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You wait till the domain name is experied then you offer it back with a very expensive price just because you know people needs it. But now we are moving to another server. Thanks
Company replied
I had a ".de" domain for a year with this company. As I didn't need it anymore I did not do anything at the expiry time and I expected (as with all companies that I worked with so far) to get the doma... See more
Sadly, my experience with the platform is becoming worse. I have all of my domains set to auto renew but this feature didn't work as expected. I received invoices for the payments and that... See more
Company details
Information provided by various external sources
Based in Cambridge, Massachusetts, United Domains is a domain registrar with over a decade of expertise in domain name registration, offering over 500 top-level domains worldwide. As the US office of one of the leading domain registrars in Europe, we support over 1.7 million domain names for more than 300,000 clients, including Fortune Global 500 companies like Siemens, Vodafone, and Lufthansa.
Contact info
210 Broadway, Suite 201, 02139, Cambridge, United States
- +1 (617) 863 3812
- support@uniteddomains.com
- uniteddomains.com
1.1
Bad
603 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Does not let you input payment method…
Does not let you input payment method when renewing a domain. Once you click on continue check out, it just says purchase completed and charge you on the old credit card on the profile.
14 November 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your feedback! At the bottom of our order review page, there is an area for customers edit their payment details before completing their purchase, if necessary. I'm sorry to hear that this option was not clearer. I can also assure you that the charge does not occur until a short while after the order is placed, and that your new card was the one that was charged for this order; the hold placed on the old card should clear soon if it hasn't already.
I hope this explanation is helpful, but if we can assist you with anything else, please don't hesitate to contact us directly at support@uniteddomains.com. Thank you again!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you for your review, Eto! We'll keep working to ensure our service stays easy to use for all our customers.
Best regards,
Travis at UD
Great I could easily pre-register for a…
Great I could easily pre-register for a domain!
11 November 2018
Unprompted review
Reply from uniteddomains.com
Very happy to hear we could help you find what you were looking for fast! Thanks for your awesome feedback.
Best regards,
Travis at UD
Just a nice clean interface to use
Just a nice clean interface to use. Thank you.
9 November 2018
Unprompted review
Reply from uniteddomains.com
We're glad to hear this, Tyler! We've designed our domain management platform with accessibility in mind. If you ever have any questions or comments about our interface or anything else on our platform, please don't hesitate to reach out to support@uniteddomains.com. We'd love to hear from you!
Best regards,
Travis at UD
Reply from uniteddomains.com
We appreciate your business, Aura. Thanks for your review. :)
Best regards,
Travis at UD
United domains are very professional…
United domains are very professional domain company.Quick to response,easy to monitor.Always ahead of time.
Thumbs up for staff.Love their website.
6 November 2018
Unprompted review
Reply from uniteddomains.com
Thank you for taking the time to leave your feedback. We're beyond thrilled to have your recommendation and we're proud to be your registrar!
Best regards,
Travis at UD
Reply from uniteddomains.com
Redi, thank you for your feedback! We'll keep working our hardest to provide a "wowoo"-worthy domain registration service for you and all of our customers :)
Best regards,
Travis at UD
Love them.
Love their product and their service. Happy customer through and through.
5 November 2018
Unprompted review
Reply from uniteddomains.com
Thank you so much, Lucas! We're proud to serve as your domain registrar.
Best regards,
Travis at UD
Reply from uniteddomains.com
Hello and thanks for sharing your thoughts with us! While we have no immediate plans to implement domain appraisal services at this time, we're always looking for ways to improve our services. In the meantime, we encourage you to check out our friends at Sedo for your domain appraisal needs. Thanks again for your review!
Best regards,
Travis at UD
Reply from uniteddomains.com
Thank you so much, Hassan! It's our pleasure to assist you with all your domain-related needs, big or small.
Best regards,
Travis at UD
Very thankful it really is wonderful
28 October 2018
Unprompted review
Reply from uniteddomains.com
Thanks for taking the time to share your thoughts with us! We're thrilled to have your recommendation.
Best regards,
Travis at UD
My preferred domain marketplace
So easy, not a ton of upselling, and I can see ALL domain options when I'm searching.
28 October 2018
Unprompted review
Reply from uniteddomains.com
We're happy that you had an easy experience with United Domains! Thank you for your terrific feedback.
Best regards,
Travis at UD
Long-time customer of UnitedDomains…
Have been a customer of UnitedDomains for years and have never been given a reason to choose elsewhere. From domain extension selection to prompt and helpful customer support, thanks UD for being there.
26 October 2018
Unprompted review
I had some trouble understanding my…Clearing Confusion
I had some trouble understanding my domain address as it showed up differently at confirmation than during the whole registration & sign up process so I became confused as I am not a tech person
I also had some payment snafu , some how the site charged twice...
BUT then when I entered the chat & used emails to try to clear the confusions, I was attended to right away & my problems were resolved! This is very helpful and makes a he difference as a paying customer. thank you
25 October 2018
Unprompted review
Reply from uniteddomains.com
Thanks for sharing your thoughts with us, Sarah! I'm very happy to hear our support staff was able to assist you with both your questions. Even with our emphasis on simple domain management, there are some topics that can be a little tricky, so we ensure our support team is at the ready to resolve any questions our customers have. If there's anything else we can help you with, please let us know at support@uniteddomains.com. Thank you again!
Best regards,
Travis at UD
very easy on the applications but I am…
very easy on the applications but I am not that quite comfortable with you sending response via postmails, as it takes quite some time
21 October 2018
Unprompted review
Reply from uniteddomains.com
Thank you for your positive feedback, Sukor. Our policy is not to contact customers via postal mail, so we're unsure what type of communications you may be referring to here. If you'd like to contact out customer support team at support@uniteddomains.com we would be happy to help. Thank you again!
Best regards,
Travis at UD
Everything has a cost...
I like that I can reserve domains for upcoming TLDs but I do NOT like having my email sold by UnitedDomains to their partners.
EDIT: Because I cannot comment on responses, here's an edit. Do you know about email aliases? You can use "+" to signify where you used an email address. I've received spam email from the alias I setup for UD. Obviously, I do not use this alias for other accounts. Proof that my account email was sold and/or harvested.
My latest spam email (literally hours ago) is from "Fresa Technologies", advertising IT solutions.
When Cloudflare opens domain registration for all, my domains are moving there and Gandi.
14 October 2018
Unprompted review
Reply from uniteddomains.com
Hello Paul, and thanks for your comments. I'd like to stress that we do NOT share your inormation with any third party, either for free or by selling it. Like all domain registrars, we are required by ICANN to submit your contact details to an official Whois Database. This database is publicly accessible, which can lead to third-parties accessing it. Any such third parties are absolutely not affiliated with us.
We offer a Whois Privacy service, which we are happy to assist with setting up. Please feel free to reach out to support@uniteddomains.com if that's the case. I'm confident we'll be able to improve your experience.
Best regards,
Travis at UD
Edited to Reply: The email a customer provides in their account at the time of registration is used to create the contact details we are then required to submit to the Whois Database, so if you used an email alias in your account at the time of registration, this is the email address that would be submitted to the Whois. Once again this database is public and all domain regstrars are required by ICANN to submit a domain registrant's provided contact details to it when that individual registers a domain name. At no point do we harvest or sell this information to third parties. I hope this helps to clarify. Thank you again.
I purchased a domain online
I purchased a domain online - it took about 5 minutes with no trouble at all.
11 October 2018
Unprompted review
Reply from uniteddomains.com
Thank you, Jennifer! Glad to hear your experience was quick and trouble-free.
Best regards,
Travis at UD
The best
Highly professional and efficient cooperation!
Much appreciated
7 October 2018
Unprompted review
Reply from uniteddomains.com
We really appreciate the kind words, Sasho! We do our best every day to earn our reputation, and we're grateful to have your recommendation. Thanks for choosing us!
Best regards,
Travis at UD
Always quick to register a domain name…
Always quick to register a domain name and happy to help you point your domain in the right direction when required.
7 October 2018
Unprompted review
Reply from uniteddomains.com
Thanks a lot, Tim! We strive to provide quick and courteous domain registration, so it's great to hear we were able to do that for you. Thanks for your terrific feedback!
Best regards,
Travis at UD
very fast and helpful staff
3 October 2018
Unprompted review
Reply from uniteddomains.com
We're happy to hear we could help, Ashraf! Thank you for sharing your feedback with us, and please feel free to contact support@uniteddomains.com if we can assist you with anything else.
Best regards,
Travis at UD
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