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Unitel Direct Ltd Reviews 

3,416
•
TrustScore 4 out of 5

4.0

Online marketing agency
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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and polite. Many frequently highlight the excellent customer service, appreciating quick responses and effective assistance. Reviewers are often very happy with the overall service, noting it delivers on promises and positively contributes to their business growth. However, some customers noted significant issues with website performance, reporting that landing pages did not generate expected leads or improve search rankings. Others were dissatisfied with payment practices, mentioning concerns about billing or difficulties canceling contracts without full fees. Some reviewers also found customer service lacking, citing rudeness or a failure to follow through.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often describing them as helpful, polite, and professional.... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing extreme disappointment and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Website

Customers consistently note negative experiences with website services, with many reporting that the websites... See more

Payment

Consumers express significant dissatisfaction with payment processes, citing issues such as unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although Austin was great and followed through with checking that my service with Unitel is ok, I'm still hopeful that the website is generating more leads to my business, so until I'm fully satisfied... See more

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Company details

  1. Online marketing agency
  2. Telecommunications service provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,416)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Jason customer service

Jason from unitel customer service, usually calls every month for check up. Which is great, it's always good to get updates on progress. But as for the overall unitel bringing in business, I am not so sure about that. I have personally have not seen difference between last two years of sales to this year since I have joined unitel.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

BE WARE!!! MONEY GRABBERS

BE WARE!!!! When you 1st sign up they are all nice and offer you all the help you need, I got no results from the site and when I asked to cancel, the manager said NO! I was not allowed to cancel and that I agreed to a rolling contract, which I had not, he then went on to threaten my personal finances if I refused to pay for the next year. When I started this contract I was told I could try it out for a year and if I wanted to renew I could do that when the time came nothing about being obligated to stay with them for life!! MONEY GRABBERS!!

20 June 2025
Unprompted review
Rated 4 out of 5 stars

A slow to sort website but seems to be working

Michelle, has been fab, cannot fault her commitment. Calls and checks on a regular basis. If you are not happy she will sort it. Back ground staff are a little absent. SEO could do with contacting the customer and giving results and performance of the website on a regular basis. As we are paying for the service. But we seem to be receiving webiste hits and enquiries. So all good at the moment.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Paid over £700 in April to get better…

Paid over £700 in April to get better search results in my local area for certain keywords what I got was a domain name with a basic website linked to my original website and search results have dropped rapidly and can no longer be found do not use this company or Armarda internet you have been warned

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Melissa in customer care is excellent…

Melissa in customer care is excellent at her work in liaising with myself and my business.

However sadly still after 3 -5 months of been with Unitel Direct the website they have set up for my business is not delivering any new business as promised, which is disappointing.

Melissa is trying to restore this value with their team internally, however i feel that maybe too late.

Jason Black
Ireland

12 June 2025
Unprompted review

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