UniWigs Reviews 324

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the hair is soft, natural-looking, and well-made, often blending seamlessly with their own hair. Many appreciate the realistic appearance of the wigs and toppers, highlighting features like undetectable hairlines and comfortable caps. The customer service is frequently described as excellent, with people finding the support team helpful and responsive. However, some people were dissatisfied with the product quality, reporting issues like itchy wigs, detached wefts, or hair that became terrible after washing. Others experienced problems with color accuracy, finding that the received product did not match the advertised images or descriptions, and faced difficulties with returns due to customs fees or restocking charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the natural... See more

Quality

Customers consistently note positive experiences with quality, often praising the natural appearance and... See more

User experience

Consumers find the user experience to be positive, highlighting the natural look and comfortable wear of the... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction, stating that the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing the team as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have 4 pieces from Uniwigs, The hairline topper, The closed lace breeze, the closed lace airy elegance and the Leslie ponytail wig. All of these pieces are great and serve different purposes on my... See more

Rated 5 out of 5 stars

I had doubts initially because I have purchased so many wigs and toppers and I have encountered many issues. This Topper from UniWigs is well made, true human hair and probably the best topper I ever... See more

Rated 5 out of 5 stars

I’ve been really impressed with the Camille wig by UniWigs. It’s a soft blonde lob made with 100% Remy human hair, and it looks incredibly natural. The hairline is beautifully done with tiny knots,... See more

Rated 5 out of 5 stars

I have tried many pieces from Uniwigs and I am always incredibly pleased with the quality. The hair colors are consistent each time (ie. i have multiple pieces in “truffle brown” and they’re all ident... See more


Company details

  1. Headwear shop
  2. Hair product shop

Written by the company

UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

324 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fabulous quality human hair topper

I was pleasantly surprised with the quality of the hair topper I received from Uniwigs.
I've worn toppers for over 10 years and have stuck with 2 suppliers for those. That is up until now. From ordering to receiving it the whole process was simple and the delivery so fast considering it was coming to the UK. The hair quality is beautiful though I haven't washed it yet but I'm sure it will be fine.
The packaging is lovely too with the addition of a thoughtful hair clips/comb kit in case they are needed.
I will definitely be buying again from Uniwigs without hesitation.

1 August 2025
Unprompted review
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Reply from UniWigs

Thank you so much for this wonderful review! We’re truly honored that after wearing toppers for over 10 years, UniWigs has earned your trust. We’re glad the ordering process, fast UK delivery, hair quality, and packaging all met your expectations. We also love that you noticed the small extras we include—those details matter to us. We look forward to welcoming you back again soon.

💗
UniWigs Support

Rated 5 out of 5 stars

Fast shipping and courtney topper is…

Fast shipping and courtney topper is very comfortable and looks great!

15 February 2025
Unprompted review
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Reply from UniWigs

Thank you, Debbie! We’re so happy to hear your Courtney topper arrived quickly and feels comfortable while looking great. Enjoy wearing it!

💗
UniWigs Support

Rated 5 out of 5 stars

100206179 ordered number

I have had such excellent customer service the girls are amazing The toppers that I have received are so awesome and I've had no issue with any of my returns I just love love this company top notch

12 July 2025
Unprompted review
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Reply from UniWigs

Thank you so much, Brenda! We truly appreciate your kind words about our customer service team. Hearing that you’ve loved your toppers and had smooth return experiences means a lot to us. Your support truly motivates our entire team.

💗
UniWigs Support

Rated 5 out of 5 stars

This wig is exactly as it was described…

This wig is exactly as it was described .. it’s a beautiful realistic color and the length is perfect . This has a monofilament top to allow for free parting !

17 May 2025
Unprompted review
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Reply from UniWigs

Hi Danna,

Thank you so much for your kind words! We're so happy to hear that the color, length, and monofilament top met your expectations. 💕 Being able to part it freely really adds to that natural, effortless look! Enjoy your gorgeous new wig, and thanks again for sharing your experience! 😊

Sincerely,
UniWigs Support Team

Rated 5 out of 5 stars

Very very happy with my hairtopper!

I am utterly happy with my Courtney Upgraded hair topper! It looks so natural, the hair quality is great (Chinese hair) and the layers subtly frame the face. I feel put together, confident and have a new glow! Takes under a minute, four clicks, to get a beautiful ponytail.
Am also very grateful for the helpful guidance by Uniwigs support team which topper and color that would work best for me.
Highly recommend.

3 June 2025
Unprompted review
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Reply from UniWigs

Hi sweetie,

Thank you so much for your lovely feedback! We're absolutely thrilled to hear that you're loving your Upgrade Courtney topper—it truly means a lot. 😊 We're so glad it gives you that natural, confident glow and fits so seamlessly into your routine (gotta love a beautiful ponytail in under a minute!).

Also, we are soooooo happy to know our guidance made a difference. 💕 Thank you again for recommending us! 💖

Warmly,
UniWigs Support Team

Rated 1 out of 5 stars

Complete rip off!!

Complete rip off!!! I paid over 1000$ lace front is horrible , came with wefts on the back detached (more than one) . The wig is extremely itchy and looked super odd when placed on head . Reviews looked good? So guess I’m bald and broke this summer ! Thank you soo much uniwigs ! Review on : GEORGIA | DIMENSIONAL VANILLA BUTTER BLONDE REMY HUMAN HAIR MONO TOP WIG | LACE FRONT | LOW DENSITY

12 June 2025
Unprompted review
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Reply from UniWigs

Hi Jane,

We’re truly sorry to hear about your experience with the GEORGIA wig. This is certainly not the standard we aim for. To clarify, the cap construction of this wig includes a lace front, mono top, and a wefted back — the presence of wefts is part of the design, but they should never arrive detached.

We also understand that you found the wig extremely itchy and unwearable, which is very concerning. Your comfort is just as important as the look, and we’d love to explore solutions with you, including the possibility of exchanging it for a wig that feels more comfortable and better suits your needs.

We couldn’t locate your order based on this review alone, but we’d really appreciate it if you could reach out to our customer support team at support@uniwigs.com with your order details so we can investigate further and provide a resolution. If you could send us some pictures, please. So that we can have a better assessment to assist you.

Your satisfaction is our top priority, and we genuinely want you to have a product that makes you feel both beautiful and confident.

We hope to hear from you soon so we can assist you personally.

Warm regards,
The UniWigs Team

Rated 2 out of 5 stars

Won’t stay in place

Won’t stay in place I will have to use tape,color was good but shorter than expected best on small or petite woman, tried to leave a review on the site ,but negative reviews are not posted people need to be aware that when a site doesn’t have any negative reviews there is a reason for it.

2 June 2025
Unprompted review
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Reply from UniWigs

Hi Ruth,

Thank you for sharing your experience on Trustpilot — we truly value all feedback, both positive and constructive, as it helps us improve.

We’re sorry to hear that the piece didn’t stay in place and was shorter than expected. We understand how frustrating that must be. The fit and comfort are so important, and we'd love to help. If you could kindly provide us with the specific product name and photos of how it fits, we can offer tips to help it lay flat or suggest an alternative that may be a better match for your needs.

Regarding your comment about reviews, we want to assure you that we welcome honest feedback on our site. If you experienced any issue submitting a review, we’d like to look into that as well.

Please reach out to us at support@uniwigs.com — we’re here to help and want to make sure you end up with a product you feel confident and comfortable wearing.

Warm regards,
The UniWigs Team

Rated 5 out of 5 stars

Upgraded Courtney

Game changer. The combination of the halo wire and the back clips keep it so secure. People say your hair looks great, new hair color, something is different. They just don’t know what.

8 June 2025
Unprompted review
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Reply from UniWigs

Thank you for sharing this! We love hearing how the halo wire and back clips made such a difference for you. That “something looks different, but they can’t tell what” moment is exactly what we aim for. Enjoy your Upgraded Courtney!

💗
UniWigs Support

Rated 1 out of 5 stars

Terrible experience !!!!!!!!!’

Let me start by saying that this was one of the most disappointing company ,I d ever dealt with . I ordered the Courtney mousse brown 14 in Burmese hair topper . I was so excited to get it as I am a cancer survivor and my hair has been thinning for years. I took the chance and placed my first order. unfortunately I had to return it as it was totally the wrong color and did not fit my head size . I really wanted it to work but it did not . Plus , I just didn’t like how shiny it was and it just didn’t look natural . Anyway , I used after pay as these hair toppers are expensive so I thought it would be better to split the payments . I reached out to the company they approved my return . I paid $20 at fed ex to send it back they received it in two days .it was never worn in perfect condition . And to my surprise I received a partial payment back to my card , I reached out and they said I owe them for a restocking fee and a shipping protection fee. The company claims that I clicked on that added protection agreement at checkout . Which I did not nor would I agree to do that . I’m sure it was a computer glitch because I did not approve that so instead of refunding me the $38 they are more interested in blaming me for pressing that button when I placed the order. This is so far from the truth . And people need to be aware of how they are treating customers. I am so disappointed over this , they get to resell the $ 479.00 hair piece and I’m getting charge to restock it ??? I’m out $58 total with sending it back . So buyer beware. I want to deal with honest , professional people. Not a company that’s more interested in money and not interested in making their customers happy .i would’ve tried other pieces and bought from them again had they in good faith refunded me the full amount . But not now not ever I would leave no stars if I could . I’m not one for writing negative reviews. But I feel it was necessary. And I speak my truth …… can they say the same ????

30 May 2025
Unprompted review
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Reply from UniWigs

Dear Renee,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your first experience with us didn’t meet your expectations.

We understand how important it is to find a hair topper that fits well and feels natural, especially when it’s a meaningful purchase. The piece you ordered — the Courtney in Mousse Brown — is a style that many of our customers love and feel confident in, but we acknowledge that every customer’s needs are unique, and unfortunately, this one didn’t work for you.

Once we received your return — which arrived in good condition — we processed your refund promptly and strictly according to our clearly stated return policy. This includes a restocking fee, which covers the cost of quality checks, sanitization, and processing of returned pieces. The restocking fee, it is outlined in our return policy and we believe the refund issued was fair and in line with our transparent policies.

Before you left this review, you contacted our support team to express dissatisfaction with the non-refundable portions of your refund — specifically the $1 donation and the $13.03 ROUTE shipping protection fee. We explained to you at that time that these optional services were selected at checkout. Both fees are clearly presented during the ordering process and are not required to complete a purchase.

The $1 donation goes directly to a partnered charity Breastcancer.org.

The ROUTE insurance is a third-party protection service that begins coverage immediately upon payment and is non-refundable once the order is placed.

These are not hidden charges, and customers can unselect them during checkout if they do not wish to participate. Once selected, they are final and go to external organizations, which is why they cannot be refunded.

We would never intentionally charge for something a customer didn’t choose, and we’re confident that our checkout system is functioning properly. We're always happy to walk customers through these options and clarify any confusion — and we encourage customers to reach out before completing their orders if something looks unclear.

We truly regret that this experience didn’t meet your expectations. We’ve always aimed to be transparent, fair, and supportive to all our customers — especially first-time buyers. Our support team is always happy to assist in selecting the right piece, and we’re here to make your journey with us as smooth as possible.

We hope to have the opportunity to serve you better in the future.

Warm regards,
The UniWigs Team

Rated 5 out of 5 stars

Purchased Amber 12” topper from…

Purchased Amber 12” topper from Australia. Product arrived promptly and packaged well. Item is gorgeous, well made, beautiful soft hair, dark brown colour perfect. Very impressed. Price 380 approx - can’t remember if A$ or US$. Will definitely purchase again.

2 March 2025
Unprompted review
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Reply from UniWigs

Thank you, Helen! We’re delighted to hear your Amber topper arrived quickly and that you’re impressed with the craftsmanship, softness, and color. We truly appreciate your support from Australia and look forward to your next purchase.

💗
UniWigs Support

Rated 5 out of 5 stars

Absolutely delighted!

Absolutely delighted!

Order came exceptionally quickly. Item is wonderful, soft and silky, comfortable and just perfect. Quick response to any enquiries. This won't be my last purchase. Thank you.

23 April 2025
Unprompted review
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Reply from UniWigs

Thank you so much, Kathryn! We’re thrilled that your order arrived quickly and that you found the piece soft, comfortable, and perfect for you. We truly appreciate your kind words and look forward to your next purchase.

💗
UniWigs Support

Rated 5 out of 5 stars

So happy I found UniWigs

I am so happy I found UniWigs! I purchased the Upgraded Courtney Topper, 16” Chinese hair in Truffle brown. I have struggled with my thin fine hair most of my adult life. I have tried everything from supplements, hair growth serums, clip in’s and hand tied extensions which looked great but the upkeep was way too expensive and time consuming.
My Courtney Topper looked amazing right out of the box. The hair is silky soft and the colour is a perfect match to my natural hair.
I did take the topper to my hair stylist to have her add some more layers around the front and take an inch or so off the length to better suit my hairstyle. I also followed YouTube tutorials on how to pluck the part for a more natural look. It is so easy to put, takes just a few minutes and that’s mostly me just fussing with it. I am still adjusting to seeing myself with hair lol but am loving my new topper. Also want to add UniWigs Customer Service have been amazing. Thank you 😊

29 January 2025
Unprompted review
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Reply from UniWigs

Hi Kate,

Thank you so much for sharing your story! We're thrilled to hear that the Upgraded Courtney Topper in Truffle Brown has made such a positive difference for you. It’s wonderful to know that the color, softness, and fit worked out so well — and we love that you personalized it with your stylist to suit your style perfectly.

Adjusting to a new look can take time, but we’re so happy you’re loving it already. Your kind words about our customer service mean a lot to us — we're always here to help.

Thanks again for being part of the UniWigs family 💛

Warm wishes,
UniWigs Support

Rated 5 out of 5 stars

6.5 x7 airy elegance by Uniwigs

I am impressed with the quality of 6.5 by 7 Airy Elegance Ultra breathable lace top human hair topper by uniwigs. I got the mousse brown 12" 130% density.

It is so lightweight that i dont feel hot even if i wear it all day on a hot day.

It looks so realistic that no one can tell im wearing a topper. Ive gotten tons of compliments too.

Will definiteley order again!

15 November 2024
Unprompted review
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Reply from UniWigs

Hi sweetie,

We're absolutely thrilled to hear that you’re loving the quality, the color match, and the light feel of the skin top — and it means a lot to know that it blends so well with your bio hair.

It’s always wonderful to hear from our returning customers, and we’re truly grateful for your continued support. We can’t wait to show you more new styles coming soon — hopefully one of them will be your next favorite!

Warmly,
UniWigs Support

Rated 5 out of 5 stars

Love My Aura

I purchased my Aura Skin Top 12 inch 110% density in Mousse Brown in February this year. I have to say I was so pleased with the quality of the hair, the color was perfect and the skin top is light and breezy. The hair is Mongolian so it matches my bio hair which is so important for me. This is my 2nd topper from Uniwigs and I will definitely be looking out for more styles.

5 March 2025
Unprompted review
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Reply from UniWigs

Hi Deb,

Thank you so much for your kind words! We are thrilled to hear you are pleased with your Aura topper and that you find the color a perfect match. Your support truly means the world to us, and we’re beyond grateful to have you as part of our UniWigs family!

If you ever need anything or have any questions, don’t hesitate to reach out. We’re always here for you and can’t wait to be part of your next hair journey!

- The UniWigs Team

Rated 5 out of 5 stars

Love my topper

I love my Courteney topper! The hair is so soft, and the base is really breathable. The color matches my own hair perfectly. I'm a UniWigs customer for life now!

2 March 2025
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Reply from UniWigs

Hi Natalya,

Thank you so much for your amazing feedback! 🌟

We’re thrilled to hear that you love your Courteney topper! It’s wonderful that the hair feels soft and the breathable base adds to your comfort. Plus, a perfect color match is always a win!

Warm Regards
UniWigs Support

We’re excited to have you as a UniWigs customer for life! If you ever need anything or have questions, feel free to reach out. Enjoy your fabulous look! 💖

Rated 5 out of 5 stars

I Love my Upgrade Aura topper from Uniwigs

I got the Upgrade Aura topper, 14 inch, natural black with brown shades. The hair are soft, shiny and the quality is very good for the price point. The shipping was fast and the customer support very helpful. I recommend this company if your looking for a great quality product without braking the bank!

26 January 2025
Unprompted review
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Reply from UniWigs

Hi Carolyne,

Thank you so much for your wonderful feedback! 🌟

We’re thrilled to hear that you love your Upgrade Aura topper! The soft and shiny hair sounds fantastic, and we’re glad you found the quality to be excellent for the price. It’s also great to know that you had a positive experience with our shipping and customer support!

Your recommendation means a lot to us. If you ever have any questions or need assistance, don’t hesitate to reach out. Enjoy your beautiful new look! 💖

Warm Regards
UniWigs Support

Rated 4 out of 5 stars

Feeling more confident

This topper from UniWigs gives me just the right amount of volume and looks natural. It took a little getting used to at first, but it's changed my look. It's not perfect, but I feel so much more confident!

1 March 2025
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Reply from UniWigs

Hi Jane

Thank you for sharing your experience! 🌟

We’re thrilled to hear that the topper from UniWigs has helped boost your confidence and added the volume you were looking for! It’s great to know that you’re feeling more comfortable with your look.

Remember, it’s all about finding what works best for you, and we’re here to support you every step of the way. If you have any questions or need tips on styling, feel free to reach out. Enjoy your beautiful new look! 💖

Warm Regards
UniWigs Support

Rated 5 out of 5 stars

UniWigs 7x8 Upgrade Courtney is the GOAT (Greatest Of All Times) hair Topper!

I love my 7 x 8 Upgrade Courtney Mono Top (Human Hair) topper. I chose the Dusty Ash Brown (624R) in 12'. It also comes with pre-cut layers so I was able to wear her strait out of the box. I've been extremely self conscious since I started loosing hair due to an auto immune disorder and catching Covid three times. I had tried so many different shampoos, vitamins and diets but nothing seemed to help my thinning hair. My hair stylist mentioned trying hair toppers and I will admit I was a little skeptical at first. I started doing some research and ran across the UniWigs site. I decided to order one and man am I happy I did. I now have the confidence back that I had lost. Truthfully, I have more because my topper looks better than my natural hair ever did. I'm so happy with my purchase. I've ordered a couple from other sites as well now but UniWig is by far my favorite. You get more for your money, the quality of their toppers are unmatched and the customer services is the best I've had from any other company.

14 March 2025
Unprompted review
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Reply from UniWigs

Hi Amanda,

Thank you so much for sharing your amazing experience with the UniWigs 7x8 Upgrade Courtney hair topper! 🌟

We're thrilled to hear that the Dusty Ash Brown (624R) color and pre-cut layers have helped you regain your confidence. It’s wonderful that you found a solution that not only meets your needs but also exceeds your expectations!

We understand how challenging hair loss can be, especially in light of your health struggles. Your positive feedback about our quality and customer service means the world to us. We’re committed to providing the best products and support for our customers.

If you have any questions or need further assistance, feel free to reach out. Enjoy rocking your gorgeous new look! 💖

Best
UniWigs Support

Rated 5 out of 5 stars

So happy with my topper

I was a bit nervous about trying a topper, but UniWigs has been amazing! Putting it on, I finally feel like myself again. It looks so real and natural, and I've gotten so many compliments!

20 February 2025
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Reply from UniWigs

Dear Christine,

We’re absolutely thrilled to hear your wonderful feedback! 🎉

It’s fantastic that your new topper from UniWigs has helped you feel like yourself again. Knowing that it looks natural and has received compliments is music to our ears! If you ever need assistance or have questions, we’re here for you.

Enjoy your beautiful new look! 💖

Warm regards,
UniWigs Support

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