Unlimited Vacation Club Reviews 

Do not sign up! This is a scam. I was quoted $28K for ten years to belong. I declined. When I told the first condescending rep that I was Googling the reviews, he told me that even the Waldorf has bad reviews. Believe the negative reviews. This is not a Hyatt membership. It took me telling 3 separate reps that I wasn't interested. They also held my DL hostage on the resort. They also did not provide copies of documents that I requested. The rep that took me to the "model" resort disappeared after I declined. Don't do it! You will be scammed.

We signed up as Pearl members back in 2016. We have NEVER experienced any benefits such as room upgrades or club access. We then got sucked in to upgrading to Silver and will be using our Silver membership the 1st time in February 2023. I am fully prepared for disappointment as that is all we had since becoming members. I am sure we will not get the benefits we were promised at the upgrade meeting. I will update with a new post after our vacation in February and March 2023.

Horrible experience, it ends up like paying for your own vacation even using your credits and cash in bank, you don’t save but you have to work with them to spend what you paid for. After a week I made my flight reservation, I still haven’t receive any confirmation and now the concierge is not calling back. Hope i didn’t loose my flight otherwise it’s a total scam and will
Call it to the credit card company so they can reverse the charges.

Total scam, awful, appalling service…I have no good words to describe UVC, bunch of lying and unprofessional people who Providing misleading and incorrect information, typical sales techniques to get money out of you by selling you the world and in the end you will get nothing, only hell and a lot of stress, as everything is terms and conditions but you have no option to read all terms before signing the contract, even when you request. I’m so disappointed that we have made the biggest mistake in my life. TOTAL WASTE OF MONEY

This was a scam. I spent $30,000 for what I thought was a lot more vacations but when I returned home from my trip, I noticed the contract had deleted the amount of weeks that I thought I had. No refund. Tried to cancel but no luck. I regretfully used this up as fast I could so I could move on with my life. Would have been less expensive to purchase vacations of my choice. Bad investment. Don't do it...

TERRIBLE EXPERIENCE! If I could give it 0 stars I would. They messed up our rooms from the beginning. We booked 3 rooms 1 with double beds knowing my mother in law and daughter were going to share and we got 3 rooms with king beds. They said they would bring another bed. I said we don’t want a cot they said it’s not. Right it was a hard cabinet surface that they placed an even harder mattress on. No headboard, no place for my daughter to plug her phone in. They could have given us another room with a king bed so it would be more comfortable. The food was disgusting even the breakfasts which how can you mess that up? Fruit was not fresh and tasted funny. One night at Caribbean night we asked for bread they had none they had to go to another restaurant to get it. Yet at the Asian dinner they offered bread. Ordered waffles one morning cold and stale with 3 thin slices of strawberry. There’s 4 restaurants and every night only 3 open. Went to lobby bar to meet for drinks it was closed due to an employee party. Are you kidding me? It’s the only bar for paying customers. Then to top things off the mosquitos were horrible. We checked our bed to see if there were bugs and we found 3, 2 alive. They claim not bedbugs but cane bugs which also bite. When we called down to management they just gave us another room no one came up to check the bed! We had to check the beds in the other rooms too. How this place is rated 4.6 is beyond me. Also went to see the doctor there. She first quoted me $2k for the cost to see her. Then the butler told us she meant $200 BIG MISTAKE!!! I had a rash that she said was an allergic reaction to an Acari bug (mite) bite definitely not. She adamantly said not the shingles not right dermatome level. I had to fly home after the bugs in the bed and was diagnosed with shingles. Never again will we go to the Dominican or any place offered by unlimited vacation club. They are to blame too!! We called them about the room situation and they had to look into it and access our calls to hear how we reserved the rooms. What is this the FBI? Still waiting on that. And then when we told them about the bugs also very nonchalant about it. When in the middle of the night I went to complain about the bugs another couple had a cockroach in their room. Hyatt not a cheap place that should have unbelievable customer service was actually horrific!!

Similar to other reviews, I found the product poor. Does not deliver on what’s promised. The customer service is atrocious and almost impossible to book. This a time share. Basically do this if you want someone else to take your money and decide how or when you can go on vacation. Scammmmm!!!!!!

From what I've read on here it seems people only have a bad taste in their mouth from bad experiences during the presentation not the actual product itself. My personal experience was in fact a positive one.

I was on holiday in Tenerife in the Alua Atlantico Golf resort where I was approached by a polite young lady at the reception of the hotel. She offered me a voucher in exchange for 90 minutes of my time to show me and my wife some vacation membership options. We decided to take her up on her offer and was appointed to meet a representative the following day.

We were met in the morning by one of the representatives who took us for breakfast followed by an insightful presentation on our options as a travelling member of Hyatt/UVC. At the end of the presentation we were offered a 15 year option which we declined due to the price being slightly out of our reach. We were then offered a much more affordable 5 year plan which we decided to take. The time with the salesteam was a million miles away from some of the comments on here. No pressure, very professional and easy going.

At first we were slightly nervous if we had made the right choice.

Fast forward to now I have absolutly no complaints. We have used both our insentive weeks that were offered. One in AluaSoul Majorca (Room upgraded at check in) and recently Dreams Jardin Tropical Tenerife. With those 2 holidays alone I've more or less broke even on my membership, with 4 more years left to enjoy.

For anyone looking to buy, all I can say is that its working for me and everything that was offered during the presentation has materialised.

We’ve been members since 2011 and love it. It’s not a time share but a vacation club that discounts some hotel brands and offers price matches. It worked for us. You should read contract before you sign and not rely on sales people promises, it’s that simple. We just booked our yearly trip with friends to Dreams Tulum, paid 2400 usd per room type jr suite. We probably will get upgraded (as usual) when we will arrive as platinum members.

Bought in with the lowest level, then upgraded to Silver with all the benifits of the higher levels. Love it. We travel at leat 2 times a year and sometimes more. Almost always Secrets because our kids are all out of the house. We have more then made up for the cost of the membership by doing price matches or roll backs.

What a shame. While I was on vacation in Cancun back in 2020, Unlimited Vacation Club persuaded me to come and listen to their pitch for future stay discounts. Their pitch is highly developed and persuasive, passing out champagne, music, well- manored salesmen- all a cloak to butter us all up and get into our wallets. Where it sounded like a good investment they detailed in the presentation, the reality is that it is a scam. I ended up paying a 1 time payment of $10,000+/- for a certain package. The next year I tried to start utilizing the 1 free week vacation to find their scheme of having me jump through so many hoops in the booking process to find there is no flat out free week stays, rather discounts which would mean more money out of pocket. Then the annual fee needed to keep the membership active. I ended up not ever booking anything. I lost $10,000. The support would not refund any monies to me. 2 years later they continue to harass me sending mail and calling me to extort more money saying I can't cancel unless I pay the outstanding renewal membership fees. Such a disgraceful company, I wish all the people whom got ripped off by them can come together with a huge lawsuit against them.

Unlimited Vacation Club (UVC) is FRAUD. UVC is not honoring what it promised. The main reason I got this package is that you guys offered all-inclusive, all-year vacation packages at no extra cost. But seems like there are no such packages. we were lied to. Why do I have to pay almost the same price as if I was not a UVC member? I saw your review they were all bad and when I asked Pablo, my sales person, he said that was an old company. You need to train your salesperson better. I am also filing complaints to all the appropriate departments for false advertisements and misrepresentation.

We have been trying to cancel this membership due to the reason that all the promises were made are not true. I have called several times and every time they told me that supervisor will call us back but nobody did.

We were told by several people including Pablo Hernandez that with our silver plan we have unlimited free nights all-inclusive in selected resorts. I asked them several times and When I asked where it says that its unlimited it showed me maps of Mexico and Europe ( see attached ) Also where is the copy of contract? I now I have been told that we get 25% discount. Why would I pay around $20,000.00 upfront to get 25% discount?

it’s a case of FALSE advertisement and FRAUD.

Reading all of these reviews and experiences makes me truly wish I did my research beforehand. I usually do but ofcourse when you are on vacation and they are giving you drinks nonstop, it seems like an amazing opportunity to pursue. I am currently in back and forth communication with UVC and it has been a nightmare. They are constantly making accusations, coming off very rude and demanding additional money. I have sent screenshots and explanations on what was promised was NOT actually given.
I am looking to involve an attorney if they do not resolve the issue with me directly. After reading all of these reviews, I wanted to see if anyone was interested in creating a case against them. They are scamming people left and right and clearly do not care at all. I can be reached at Whamad2632 if anyone is interested (@ Gmail). The review would not allow me to put an email in.
Thank you!

Got scammed into visiting Dreams Onyx in Punta Cana. There is a fat, ugly, gorilla looking black man in a red waistcoat named Hunter. I didn’t catch his last name, probably because he is lying about his actual name. Cannot even begin to express the disappointment in this trashy, cheap sales pitch. Luckily, my girlfriend saw through their crap in the first 3 minutes of the 120 minute “sales presentation”. They make racist comments, try and discriminate against your age, and try desperately to take any amount of money from you. I feel terrible for anyone who’s signed up. It’s glaringly obvious how fake the positive reviews are. No one would ever be happy with getting scammed.

I knew it was a scam as soon as the sales pitch began. they offer to take you to any other resort other than the one you’re staying in, show you fake rooms and “exclusive members areas” that are littered with obese middle aged men who wouldn’t be able to see a scam if it pierced their rectum.

My issue, however, pertains directly to Hunter “the manager” (autistic black gorilla with 0 sales skills) and Rijo (autistic black gorilla part 2). They are disgusting, racist men who have probably not interacted with any semblance of dignity in their entire, cheap lives.

If you ever visit Dreams Onyx in Punta Cana and come across any severely obese black men named Rijo or Hunter, I implore you to spit in their face before their mouth even opens to save yourself some time.

If anyone from this absolutely crap company ever bothers to consider their customers opinions and read reviews, fire this monkey named Hunter and put him in a cage where he belongs.

Their sales pitch was so trashy, forget signing up, I am going to actively work on deterring people from ever considering Hyatt Hotels or their scam of a company disguised as a loyalty program.
(Fyi; they are weak salespeople with very little skills, they would do nothing if you literally spat on them. They are not able to do anything other than coerce you into a trashy deal, so fear not.)

(**i personally also spat on his foot and did not even sign the contract, i just went back to my hotel, nothing happened, so don’t be scared to do it)

This business is a scam and nothing more than a time share in disguise. My wife and I were scammed into signing up for this disguised time share while vacationing in Costa Rica. My wife unfortunately suffered a cardiac arrest and consequently suffered severe brain injury, and has been on a ventilator since. I emailed this company's supposedly customer relations debt. because you cannot call them by phone and communicated with to the rudest, uncaring and disrespectful person ever! Even after advising her of my circumstances, she still insisted that I am under contractual obligation to pay their cancellation fee which is 50% of contract amount. I told them that I was not paying and didn't care what they did. I also told her that I would write reviews notifying as many as I could about this scam practice. She eventually threatened me about some confidentiality clause insinuating their lawyers would come after me. Here's Ms Dayana Peraza Fuentes rude reply after I called them out on their high pressure sales tactics and the salesman being deceptive about their cancellation policy when we asked if we could cancel anytime which they said we could:

"First of all, I'm not a sales representative. I'm from the Quality Assurance Department in Corporate Offices.

Second of all, I wasn't there, we don't work with verbal agreements. That's the reason why we have a CONTRACT IN WRITTING. You have in that contract your benefits, your rights and also YOUR OBLIGATIONS.

You had 5 business days to request the cancellation without fees. But you didn't read the contract and that's the reason you don't know about this fee and about the correct process to cancel.

Also, be carefull of your declarations and words, because you are member of the club yet. I advise you not to do it, remember that you have a signed confidentiality clause and depending on the damage, the company may or may not take legal action against you, if you have the money to fight with our lawyers, go ahead.

From this moment I will no longer be able to assist you with your case, this is my last email.

Kind regards.

Dayana Peraza Fuentes
Member's Quality Assurance - Corporate
Member's Quality Assurance

Unlimited Vacation Club
Corporativo Cancun UNO, Av Tulum, SMZ 9, MZ 1, LT 2, Planta Baja Cancún, Q. Roo, México 77504
Cel. +52-998-881-0000

Unlimited Vacation Club® is a Hyatt® Company.z

This company will never improve its all a scam and nobody talking about it they steal your money spread the word family friends don’t do it when travel like Cancun and other places they have this company worst experience and they don’t want you to leave

SCAM SCAM SCAM. You will waste your valuable vacation time arguing trying to justify to them the reasons you cannot afford this membership etc. they come back with manager promising extra perks and blackout dates etc and lower monthly. Which I’m fact wasn’t lower and we paid even more. The sales rep knew we had just married and claimed he wanted to celebrate with us bringing us tequila shots and telling us how to take a “real shot”. Just insanity. Tried to cancel during Covid out break and couldn’t, getting harassed the last eight months.

One of the worst scams they do for…
One of the worst scams they do for travelers, especially from the USA. They start tricking you starting at the airport by attracting tourists by selling excursions tickets giving 75% off compared to the resort rates. In return, they will ask you to attend meetings at some resorts. They say, "We are showing you our resort tour just to show how exclusive it is and you can refer your friends".They will ask you to pay by cash for the excursion tour and the tickets will be given only after you finish touring their resort. They promise it will take only 1.5 hrs for the breakfast and the entire tour of the resort. Once you go to the resort, they will take pictures of your driver's license and provide free breakfast. They will take you to the meeting hall where they sell the unlimited vacation package membership. They pressurize you and give you the deadliest rate so you will be tempted to put down payment and they give 4 weeks of free vacation in any of the Hyatt resorts. Once you sign the contract they will give you all the excursion tickets and they ask you to immediately to leave the resort where you are staying. They also warn you not to say anyone the reason for leaving the resort. They made us stay in the secrets and promised it's a completely free stay. After the vacation, we got to know through this website it was a complete scam. We called immediately to cancel the membership. They agreed to close the membership and took closer to $3000 of our money which we put as the down payment for the membership. They refused to give back stating it was the closing cost money and will not be returned. We lost so much money on this trip. I am writing this painfully just to create awareness. I am planning to file a dispute against this issue and I am hoping will get my money back. The worst part is I went on this vacation to Los Cabos to create lifelong memories but now when I think of that place and its people it's disgusting to know how cheap and criminal-minded they are. Please stay away from this Unlimited vacation club.

Our decision to cancel was treated with respect and understanding. This product is not right for everyone but worth considering if you are prepared to commit to a certain style of holiday.

UVC is a holiday time share working within Hyatt and other brands. The product is basically an up front deposit to purchase future discounted hotel stays and cruises around the world on a subscription contract from 5 to 30 years.

Some reviews here look awful but you need to understand what you are buying and the Ts&Cs of the contract. You also have 5 days after signing to cancel if you so chose with a full no quibble refund.

Is the selling a bit high pressure - yes a bit (I would say assertive and enthusiastic) do they lie - not really, but you need to ask searching questions (which we did) and got straight answers (mostly).

We signed, paid a deposit and were given a couple of free spa days at our hotel and an upgrade (thank you). The next day we went through the contract with a fine toothcomb and did extensive research on the properties we would be entitled to use. We determined that we would be no better off (with our pattern of vacation) than booking our vacations on our own and we would be locked into UVC deals for 30 years.

This is not necessarily a bad thing - if you are a young-ish family with extended members and friends, enjoy staying in hotels in branded resorts in Latin America, The Mediterranean or Asia, are flixible on dates and go on at least 2 or 3 vacations a year - this deal could be great for you.

We politely declined the next day went back to the sales office explained our position and the UVC manager was entirely professional and understanding. He immediately accepted our cancellation and assured us a full refund would be completed with 5 working days (they did it in two).

In summary, UVC is not a scam, but you need to assure yourself that the product is suited for your needs - for many thousands it is.

In 2020 I got this membership
Too good to be true they ended up ripping me off with their lies they sold me a 5 thousand dollar Memebership
They tell you that it will cost you 300 bucks to get a week of vacation in one of their chain hotels but they don’t tell you you have to pay an extra 1300 for the “all inclusive” which it’s not optional
Definitely not worth it at all unless you want to get scammed