UOrganic Reviews 

691
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often receiving their orders quickly and sometimes even sooner than expected. Many people appreciate the high quality of the products, noting a wide selection and good value for money. The ordering process is generally described as easy and straightforward, with good communication and helpful customer service. However, some customers experienced issues with orders not arriving or being damaged during transit, leading to inconvenience. A few other people also felt that the lack of barcode information on products or tracking details for delivery could be improved.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a great selection of organic and top-brand... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Order

Consumers find the ordering process to be positive, highlighting its straightforwardness and ease, often... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant and... See more

Quality

Customers had positive experiences with product quality, frequently praising items like hair color, mascara,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A Great service - very good price for what I ordered compared to other websites! Item arrived within a couple of days & was very well packaged to avoid any damage in transit, also liked the eco fr... See more

Rated 5 out of 5 stars

The website is easy to navigate. Products are displayed clearly and simply. Ordering and payment are straightforward. From keyboard to door quickly and efficiently. Not a single human interaction... See more

Rated 5 out of 5 stars

UOrganic are great to buy from. Everything arrives on time, nicely packaged and with lovely samples included. Another nice touch is they always include a 5% discount on your next order

Rated 5 out of 5 stars

I always receive my products the following day, so if I have left it until the last minute to order I know they will arrive before I run out of items. I love the fact they promote organic products, so... See more


Company details

  1. #33 of 62 best companies in Skin care clinic

Information provided by various external sources

Revitalise, regenerate and reinvigorate your body and skin with our hand picked ranges of totally organic cosmetics and skin care products. No animal testing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

691 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(691)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, reliable company. Prompt delivery. Lovely organic products. Thank you.

3 February 2025
Rated 3 out of 5 stars

This was my first experience ordering…

This was my first experience ordering from this company, as I wanted a reasonably priced birthday gift and their prices seemed competitive. However, they sent me the wrong item, which was of lower value than what I originally ordered. To make matters worse, there was no compensation offered to address their mistake. Because of this, I can only give them 3 stars.

8 November 2024
UOrganic logo

Reply from UOrganic

Hi,

We are very sorry for your experience. Unfortunately there was a packing error which we can only apologise for.

As per the email from Kim on the 12th November at 12:42pm, we arranged for the correct item to be sent out on a priority next day delivery and we provided a freepost return label to return the incorrect calendar.

Your reply later on the 12th instructed us that you did not want us to do this and instead you wanted a refund for the price difference. We actioned this for you immediately.

We very much apologise for the error on our part, but to claim that there was no resolution or compensation offered to address the mistake is entirely incorrect. We always resolve any issues as quickly and fairly as possible.

We do hope the advent calendar is well received despite the mix up. There are lots of excellent products included in that one :-)

Kind regards
UOrganic Team

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