I have almost completely transitioned from Adobe PDF to UPDF on most of my devices! It has saved me hundreds of dollars from my subscription to Adobe Pro and still allows me almost all the same featur... See more
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Review summary
Created with AI, based on recent reviews
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Easy to use; fantastic option for those switching over from Acrobat 2020. For the Enterprise version, I would like UPDF to consider allowing two desktops (one in office and one mobile) to be utilized... See more
Company replied
I have been using UPDF Pro Perpetual since version 1.8, and now with version 2.0.9 I’ve seen significant improvements across the board. Back in the 1.x versions, the main issue I encounter... See more
Company replied
A great PDF reader and editor. It has all the essential and important functions for a PDF reader and editor. Completely competitive with other solutions on the market.
Company replied
Company details
Written by the company
UPDF is the star product from Superace Software Technology Co., Ltd. As an all-in-one PDF editor, UPDF helps you read, annotate, edit, convert, OCR, protect, and organize PDF documents. With extensive PDF editing tools, you can add or edit text, images, links, watermarks, backgrounds, headers, and footers. UPDF provides more than 13 annotations tools to help you highlight, underline, and add sticky notes, stamps, shapes, text boxes, stickers, etc. to your PDF documents. UPDF is also the best PDF converter. It converts PDF to Word, Excel, PPT, Image, Text, RTF, HTML, XML, PDF/A, etc. with consistent formatting. The advanced OCR text recognition fearure is built in UPDF with 38 language support. UPDF is compatible with Windows, Mac, iOS, and Android. With one account, you can access all the features across all platforms. It helps millions of personal users and businesses improve document productivity.
Contact info
Hong Kong
- support@superace.com
- updf.com
3.9
Great
720 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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I recently purchased a Pro…
I recently purchased a Pro subscription, but I noticed that the watermark has not been removed from my content even after editing and saving. Due to this issue, I bought subscriptions twice in the same hour.
9 May 2025
Unprompted review
Reply from UPDF
Hi! I’m truly sorry for the trouble this has caused you. We completely understand how frustrating this must be.
Could you kindly send your user information to our support email at [support@superace.com]? The watermark should be removed once the Pro subscription is active. We will promptly refund one of your purchases, as refunds are available within 30 days of purchase, and do everything we can to resolve this issue for you as quickly as possible.
Thank you very much for your patience and understanding. We really appreciate it.
Not worth a penny
Not worth a penny. Honestly te MS Word offers more for PDF document edition than this, also the Watermark, which is no real watermark bat ugly big picture with logo pasted into your document and covering part of the data.
Waste of time and effort.
9 May 2025
Unprompted review
Reply from UPDF
Hi! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience with UPDF did not meet your expectations.
Your concerns about the watermark and functionality are important to us, and we take them seriously. We’re continuously working to improve our product based on user feedback like yours.
If you’re open to it, we would appreciate the opportunity to better understand the issues you faced and see how we can assist you further. Please feel free to reach out to our support team at [support@superace.com].
Thank you for giving us a chance to improve.
I like the product when it's working
I like the product as a whole when its working. But it freezes too often and takes awhile to respond.
5 May 2025
Unprompted review
Reply from UPDF
Hello,
We sincerely apologize for any inconvenience you’ve experienced.
Performance issues may occasionally be caused by a variety of factors. If possible, please share your user information along with a screenshot of the issue with our support team at [support@superace.com].
We truly appreciate your patience and will do our utmost to assist you.
IMPOSSIBLE TP REMOVE THE LOGO UPDF ON DOCUMENTS
I bought the pro edition.
Despite this fact it's impossible to remove the LOGO UPDF on all documents.
Even if I go in edition mode and clic on filigrane remove.
3 May 2025
Unprompted review
Reply from UPDF
We sincerely apologize for the inconvenience you've experienced. Kindly note that the UPDF logo can be removed. When you have a moment, could you kindly share the details of the issue along with your user information with our support team at [support@superace.com]? We truly value your feedback and will do our utmost to assist you as quickly as possible.
UPDF USE FOR FREE!
I was able to translate a total of 100 pages using UPDF for free. However, I would like to know if I can no longer use it for free after the 100 free pages are over. Please answer me!!
11 April 2025
Unprompted review
Reply from UPDF
Hello,
Thank you for your message.
Please note that our translation service is supported by AI. With the free version, you are able to analyze up to 5 files and ask up to 100 questions.
I would buy the product however the…
I would buy the product however the translator is limited to only few languages
26 April 2025
Unprompted review
Reply from UPDF
Hi Ari, thank you for your message!
Currently, our translate feature supports 12 languages, and we’re continuously working to expand that in the future.
We appreciate your understanding!
Best program
Hello, so my view on this Updf program for today. I have been looking for a pdf alternative for a long time that will work on Mac Windows and Android. But mainly for it to have more functions (I use editing, changing, transcribing pdf and especially I needed some option to extract sentences from jpeg.) Adobe Acrobat Reader is good but I don't like monthly payments. This Updf program contains everything I needed and also has many other options that I know I will use in the future. I see one minus (it's not a problem for me but it would be nice to add Czech or Slovak language in the future) As for the translation, it's OK. For me it's a great program. Hopefully it will only improve for the better and the authors won't be tempted by money.
19 April 2025
Unprompted review
Reply from UPDF
Thank you so much for your kind words and support!
We truly appreciate your feedback and will continue working hard to improve and enhance UPDF.
And we’ll definitely keep your suggestion in mind as we plan future updates — thanks again for sharing it with us! :)
I like it. It's Good.
I don't really have a good grasp of all of the features but as a novice, I like that it saves my last opened page on every PDF. I like reading on it better than my browser kindle books. It's very satisfactory on it's base level, but I wish I could have the full version, I don't being asked to buy something all the time either. So far I think it's my favorite pc reading programme.
18 April 2025
Unprompted review
Reply from UPDF
Thank you for sharing your honest experience — it means a lot to us. We’re committed to improving the user experience and will continue working hard to make it better.
We truly appreciate your feedback, thank you again! :)
I choose to pay for UPDF over using Acrobat Pro for free.
I get Acrobat Pro through work for free. Unfortunately, a feature I heavily rely upon, creating invisible hyperlink regions within PDFs, is stupidly cumbersome in Acro Pro. Each link requires many clicks and actions to create, and the fastest way to confirm links' accuracy is to test each one. I auditioned or considered several alternative PDF editors -- OnlyOffice, LibreOffice, SwifDoo, FoxIt, PDF Xchange Editor; but UPDF nailed the audition as the lowest common denominator for effort vs. perpetual license cost. In UPDF, successive links can be created rapidly. After creation, the work can be verified visually without having to activate link-by-link. Worthwhile purchase for me.
27 March 2025
Unprompted review
Reply from UPDF
We truly appreciate your support! It’s great to know UPDF is making your workflow smoother and more efficient. Your feedback inspires us to keep improving. Enjoy using it, and thanks for being a valued user! 😊
These guys are scammers
These guys are scammers. I made a small one-off purchase of 1.99 GBP from UPDF. A couple of weeks later they tried to deduct another 39.99 GBP from my credit card. Fortunately, my bank detected the fraudulent deduction and blocked it - and also blocked my card. However, the problem was I was travelling in South Africa and could not unblock my card. What a nightmare. BEWARE!!
5 March 2025
Unprompted review
Reply from UPDF
We're truely sorry for any inconvenience and confusion. Could you please let us know when you made the purchase? Was it during the $0.99/month AI promotion from last year? It was a subscription plan where the first month was discounted, followed by the standard renewal price. If you have any questions, feel free to contact our support email (support@superace.com). We sincerely hope to resolve your issue.
Helpful customer service
Really great customer service. Helpful, friendly and respectful.
21 March 2025
Unprompted review
Reply from UPDF
Thank you for your feedback! We're thrilled that you had a positive experience with our customer service. We’re always here to help, so feel free to reach out anytime you need assistance! 😊
quite happy with the software
quite happy with the software. Feature rich, the AI is helpful, PDF translation is fantastic. I would only hope there are more translation languages added soon.
8 March 2025
Unprompted review
Reply from UPDF
Thank you so much for your feedback! We’re glad you’re enjoying the software, and we really appreciate your suggestion about adding more translation languages. We’re actively exploring ways to expand our language options to better serve users like you.
Deceptive
Deceptive. Claims to let you do things in a free trial mode, so that you install it, but at the very last step gives you "upgrade to pro to actually do it, loser".
4 March 2025
Unprompted review
Reply from UPDF
Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the free trial experience. Our intention is to provide a clear and transparent trial process, and it seems we fell short in your case.
The free trial is designed to showcase the core features of our product, we truly value your input and will review this process to ensure it’s more intuitive and user-friendly moving forward.If you’d like, we’d be happy to assist you further or provide additional information about the features included in the free trial. Please feel free to reach out to our support team (support@superace.com).Thank you again for your honesty, and we hope to have the opportunity to improve your experience with us.
It's buggy
It's buggy, can be tricky to use and constantly logs me out so even though I am on a paid version a watermark is added to my files that I cannot remove.
23 February 2025
Unprompted review
Reply from UPDF
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience. This is certainly not the level of service we aim to provide, and we truly appreciate you bringing this to our attention.
We’d like to investigate this issue further to ensure it’s resolved as quickly as possible. Could you please provide us with more details, such as the document you were working on, the steps you took, and any error messages you encountered? This will help our team identify and fix the problem promptly.
In the meantime, we’d be happy to assist you directly. Please feel free to reach out to our support team at support@superace.com, and we’ll prioritize resolving this for you.
We value your membership and are committed to ensuring you have a seamless experience with our product.
Best ADOBE replacement.
I have been using UPDF for a few months now, and it is a perfect replacement for ADOBE. It has all the features I need at a significantly lower price.
16 February 2025
Unprompted review
Reply from UPDF
Thank you for your kind words! We are delighted to hear that UPDF is meeting your needs as an Adobe replacement. We will continue to provide excellent products and services in the future. If you have any suggestions or need assistance, please feel free to contact us. Happy using!
No proper customer service and bugs
I wrote a document in Word, then converted it to work in pdf.
1st bug. Their logo appeared on my document. Their Ai can't help me to remove itpaid version. Ai is useless. So, YOU HAVE TO BE CONNECTED TO USE IT EVEN IF YOU PAID.
2nd bug. An entire page of my document disappeared. You can see it on the left side, but not in the thread.
3rd No support, no chat, no customer service. A Fb page, admin approved the post, but don't help.
4. Sent 2 emails. If I don't have any follow up on my tickets, I'll ask for a refund.
11 February 2025
Unprompted review
Reply from UPDF
Hello!
If you have subscribed to UPDF Pro, you can enter the editing mode to make any changes, and after saving the file, the watermark will be automatically removed.
At the same time, our AI is primarily used for summarizing/translating PDFs, converting PDFs into mind maps, chatting with images, and having discussions on any topic with AI. Currently, the AI does not support directly modifying the PDF document itself, but you can expect updates in future versions.
Additionally, we assure you that UPDF is a secure software that can be used offline. The reason UPDF's AI features require an internet connection is because it relies on cloud-based computational resources to handle complex tasks, providing you with fast and accurate results.
Regarding your inquiry, we’ve experienced a surge in support requests recently, so there may be some delays in responses, but we remain committed to resolving users' issues as quickly as possible. We understand that our customer service team has already responded to your email with a solution. Please check your inbox or spam folder, as email systems may mistakenly intercept our messages.
For the issues you mentioned, if possible, please send the PDF file, your UPDF software version, and device information to support@superace.com via email. We will prioritize further investigation.
Thank you for your support and feedback. We will do our best to resolve the issues you encountered during use! Have a wonderful day!
I like the plans UPDF offer
I like the plans UPDF offer. Especially a perpetual plan. I think the features work ass good as the competitors but to my feeling a bit faster.
The only downside is that the free version has a pop-up screen to upgrade on every start up of the app.
4 February 2025
Unprompted review
Reply from UPDF
Hi! Thank you for your love for UPDF! We're glad you like our perpetual plan. Regarding the pop-up in the free version, we appreciate your feedback. If you have any other questions or suggestions, please feel free to email us at support@superace.com. We're happy to help you resolve any issues. Thanks again for your support! Best regards!
Excellent Customer Service - Timely Response
I purchased UPDF on 12/16/2024 for $69.00. I used it for about 10 days. I discovered that as I was trying it, it was not suitable for my applications. Works great as a PDF Writer, a document editor, or splitter. I contacted customer support and they were very helpful when I explained what I was trying to accomplish and agreed to refund my purchase price.
4 January 2025
Unprompted review
Reply from UPDF
Hello,
Thank you for your feedback, and we sincerely apologize for the inconvenience. We take your comments seriously. Please contact us at support@superace.com, and we will do our best to resolve the issue. If you wish to request a refund, we will assist with that as well.
Thank you for your understanding and support.
Best regards!
Now a UPDF power user
When I first started using UPDF, I was unimpressed by it. It has now come a long way, and I'm proud to say I really enjoy using it now. At the start, it seemed clunky and everything but instinctive in terms of use. Also, their customer service is grade-A on the rare occasions that I've needed it. I'm glad I stuck with it, and the constant updates have been welcome. A+.
25 January 2025
Unprompted review
Reply from UPDF
Thank you very much for your generous review. We are truly delighted that you are satisfied with our service. Your encouraging feedback is a great motivation for us to continue innovating. We will keep providing better solutions for our users. Thanks again, and have a wonderful day!
I purchase their product and it worked…
I purchase their product and it worked great for a while. Now it just wants me to upgrade when I do not need to. It will not even save a PDF that i have created.
Customer service is none existence. Find something else
22 January 2025
Unprompted review
Reply from UPDF
Thank you for your feedback. Please check if you are logged in with the email used at the time of purchase and ensure the software is updated to the latest version. If you need help with a specific feature or have any other questions, feel free to let me know. For further assistance, please email us at support@superace.com, and our team will do their best to help you resolve the issue.
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