Up Estates Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and exceptionally helpful throughout the entire property journey. People note that communication is prompt and clear, ensuring that sales, purchases, and lettings remain smooth and stress-free. Consumers highlight the team's ongoing responsiveness and local market expertise, making them feel well-supported at every single step. Some reviewers were not happy with communication boundaries, mentioning unannounced visits and unexpected property access during their long tenancies. These few customers felt disregarded when contractors arrived without proper notice or consent, creating an uncomfortable experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and responsive... See more

Service

Clients share positive opinions on service, highlighting prompt communication and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-executed processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property... See more

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more


Company details

  1. Estate Agent

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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No recent history of asking for reviews

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4.9

All reviews

(322)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service throughout from Up…

Brilliant service throughout from Up estates. Everyone, especially Emily and Charlotte, were extremely helpful, professional, patient, knowledgeable and honest throughout the whole process. Communication was clear and concise at all times and problems and queries dealt with quickly and courteously. I felt that I was in very safe hands from start to finish and I highly recommend UP estates.
,

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Overall up estates were really good, helpful, informative throughout the process from sales with Aliya and after sales with Emily. Thank you for selling our home!

Rav & Suki

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Up estates

I would highly recommend Up estates. From valuation( Charlotte) to completion they were helpful , friendly and highly professional .
Nothing was too much trouble for Emily .. always answering our queries via email or phone .
Thanks again you were brilliant . You made this process a whole lot easier .

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Our experience with UP Estates has been…

Our experience with UP Estates has been great.
They have been patient with us and our buyers, always been available to speak to if there has been an issue.
And at a fraction of the cost of high street agents.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional Letting Agent

From the very first meeting with UP Estates we have been pleased with the service we have received. They currently manage our letting. They are an approachable team of professionals and have been efficient in dealing with any issues that have been raised. Katie has been our main point of contact and we are pleased with her professionalism - proactive, friendly and efficient. Thank You.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Lettings Team


I’ve chosen Up Estates as the letting agent for my property, and I couldn’t be happier with the service. From my very first conversation, the whole lettings team have been incredibly helpful and responsive with any queries I’ve had.

Throughout the entire process, they’ve kept in touch regularly, which has given me great peace of mind. Chloe, who manages my property, is fantastic, she always keeps me updated, and communication with her has been really easy and straightforward.

I would highly recommend Up Estates to anyone looking for reliable and professional letting services.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

I've had an excellent experience…

I've had an excellent experience dealing with UpEstate. From start to finish, the team has been professional, responsive, and supportive.

A special thank you to Elena, who has been outstanding to work with — her communication, efficiency, and professionalism made the entire process smooth and stress-free.

Also, a big shout-out to Kezia in the accounts team, who has been equally helpful and professional, handling everything with great attention to detail and always quick to assist.

Overall, UpEstate has a fantastic team, and I highly recommend them to anyone looking for a reliable and well-organised estate agency.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Up Estates

We dealt with Up Estates during our purchase and were really impressed with the service that we received. Aliyah and Emily were both brilliant and kept us informed throughout the process. Thanks again both!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Very proactive and helpful letting agent

Very proactive and helpful letting agent. Do full check in and check out reports, sort council tax, utilities on check in/out and provide meter readings for tenant and landlord. Chloe did a great job helping me refurbish the property after a difficult tenant left it in a poor state plus advising me generally. Other team members I've dealt with have been good too.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish!!!

I had a fantastic experience selling and buying through Up Estates. From the very start, the whole process was handled with professionalism and speed.

Charlotte was amazing during the valuation – friendly, knowledgeable, and had the property marketed in no time with excellent photos and clear advice.

Jade handled negotiations brilliantly, not just with my buyer but also with the sellers of the property I was buying. She kept things clear, calm, and fair throughout.

A special mention to Emily, who looked after the sales progression. She was absolutely outstanding in managing both my sale and purchase. She chased solicitors, coordinated with other agents in the chain, and most importantly, kept me constantly updated. Without her persistence and dedication, I genuinely don’t think we’d have made it through such a complex process.

Highly recommend Up Estates – a brilliant, proactive team who made the whole journey as smooth as possible.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from everyone at Up Estates

Fantastic service from everyone at Up Estates, after a long winded start where someone pulled out of the chain, everyone got straight on it and eventually it all came good. Just want to say a big thank you to everyone at Up Estates, i would recommend them to everyone who wants a top service when buying or selling a property-THANK YOU

8 July 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I visited a house in…

My partner and I visited a house in Coventry that proved to be a bit too close to A45, however, Demi Highbury was not only very friendly and courteous but also well prepared in terms of any type of information about the house, including when different parts of the it were built or renovated... by far the best customer services so far. Thank you!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from UP Estates

Excellent service from UP Estates. Recommended a higher house sales price than other agents and the house sold within a few weeks. UP managed all the viewings and chased feedback from each viewer. Always responded to emails and calls and were very switched on. I highly recommend them

6 June 2025
Unprompted review

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