Up Estates Reviews 269

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and clear communication. However, some customers also noted feeling pressured into allowing viewings without reasonable notice and experienced issues with property access protocols. A few people also felt that dealing with different agents as the sale progressed was confusing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, helpfulness, and excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of reaching staff, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and... See more


Company details

  1. Estate Agent

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent!

Jade and everyone else at Up Estates were excellent. All communications were super clear and they were always super fast to respond. They built good relationships with potential buyers who were all complimentary. Highly recommended!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

It was lovely working with jade and her…

It was lovely working with jade and her team at up estates. Jade is such a lovely person. I've spoken to her quite a few times and she is just amazing at managing things. We had problems like the offer on the property and valuation issues as well but jade is the one who contacted us straightaway and guided us with the possibilities and helped us out in every possible way she can. We hope we'll get our property soon. Best wishes for jade and her team. Thankyou x
Gurpreet.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Move to Devon at long last

After a long struggle with UP Estates trying selling my property 3 times with no problem but people pulling out.
At long last my sale had gone through and moving Friday.
The professionalism,great advertising and enthusiasm to sell my property has been second to none. This couldn’t have been possible without the team at UP and the hardworking of Emily.
She kept me up to date with what situation was with all parties and constantly strived to help me move.
Thank you to Emily and team

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Looked after

Was looked after all the way by Emily and her colleagues at up estates when selling my bungalow, organising viewings and processing discussions on price etc. She took the strain of me. A big thank you

19 May 2025
Unprompted review
Rated 4 out of 5 stars

Sold our house super quickly!

We actually had a buyer pull out the first time around - but both times Up Estates sold our property really quickly. It was sold again within days of the first buyer dropping out. We were adamant on the price we wanted, both Aliya and Emily worked hard to sell the house and manage the process so we got the full asking price. Despite a slow response on the buyers side at times, they couldn’t have done a better job at marketing and selling our property from sale to completion. Would definitely recommend!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Up Estates sold my house and worked…

Up Estates sold my house and worked with me throughout the whole process of moving into my new home. Emily at Up Estates has been incredible chasing up people when required and overall making the stress of moving house a lot easier. They sold my house fast for the price I wanted and then made sure every step of the way I was kept in the loop. Would highly recommend them and will be using them if I ever need to again in the future. 5/5 amazing thanks guys

21 May 2025
Unprompted review
Rated 5 out of 5 stars

5* Service!

Up Estates we're our first choice after recommended to us by our friends who had there house up for sale with them and sold almost immediately.
Didn't disappoint either.
Couldn't actually pick out a particular member of this team as found them all pleasant, informative and calming when the sale was stressing me out.
Wouldn't fail to recommend! 5*

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Emily was brilliant

Emily was brilliant! I was the buyer of a property that UP were selling. Whenever I needed to contact Emily she was always available and super helpful. The whole team were great they facilitated a second viewing for me and communication was excellent when the sale hit a bump in the road Emily went out of her way to try and help. Thank you we are now in our forever home and we are very grateful.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed, excellent service

Very impressed with the service and regular updates of progress. The on line portal was extremely useful and easy to navigate for up to date information and sales progress of both buyers and sellers. Aliya kept us informed too with regular emails. Brilliant, would highly recommend Up Estates. Well done!

8 April 2025
Unprompted review
Rated 5 out of 5 stars

We highly recommend Up Estates

We highly recommend Up Estates. No hitches. Efficient and effective communication with the vendor and ourselves. Very accommodating of our requests and kept us regularly updated. A very positive experience.

26 March 2025
Unprompted review

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