Up Estates Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and exceptionally helpful throughout the entire property journey. People note that communication is prompt and clear, ensuring that sales, purchases, and lettings remain smooth and stress-free. Consumers highlight the team's ongoing responsiveness and local market expertise, making them feel well-supported at every single step. Some reviewers were not happy with communication boundaries, mentioning unannounced visits and unexpected property access during their long tenancies. These few customers felt disregarded when contractors arrived without proper notice or consent, creating an uncomfortable experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and responsive... See more

Service

Clients share positive opinions on service, highlighting prompt communication and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-executed processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property... See more

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more


Company details

  1. Estate Agent

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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No recent history of asking for reviews

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4.9

All reviews

(322)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Highly recommended
Service I have received has been outstanding , great communication , best of all sold my property extremely quickly , achieving above the asking price . Thanks to all the staff involved

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Could not recommend Emily and the team more highly. Having dealt with most of the staff at UP estates during the course of a lengthy and non-straightforward sale, there is not one I would not choose to work with again. Great communication and advice

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I fully recommend Up Estates

I fully recommend Up Estates, in my case from my first enquiry with them, I found them very easy to deal with and obliging.

Following my offer they responded very quickly with both email and telephone replies. They also acted very promptly with the process to start the sale. Once again I fully recommend Up Estates.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Up Estates

Katie Proctor has been incredible.

The process of renting our property has been so smooth and easy.

Katie’s communication has been beyond excellent. She has always been very quick with responses and sorted out enquiries out as soon as she can.

Absolutely lovely lady and me and my friend are extremely happy because of Katie.

Myself and my friend viewed our property and moved in within 3 months.

I would rate Up Estates. Great company and always made everything clear.

28 November 2025
Unprompted review
Rated 4 out of 5 stars

We had a fantastic experience with the…

We had a fantastic experience with the Up Estate team from start to finish. We did our first viewing on December 10th, followed by a second viewing just a few days later, and now we’re collecting the keys in under three months — the whole process was incredibly smooth and efficient. Everything was handled professionally, and communication was always clear and reassuring throughout December, January, and February. A special thank you to Alia and Emily, who were both incredibly supportive, responsive, and helpful at every stage. They made what can often be a stressful process feel straightforward and well organised. We’re very grateful for all the help and would happily recommend them to anyone looking for a reliable and professional estate agent.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The team at UP Estaes were so friendly and helpful.
Great communication and always there to answer any questions we had about our purchase.
Emily was great with seeing the purchase through, always letting us know what was going on. I would definitely recommend these guys for any future sales. Thsnk you again all xx

12 February 2026
Unprompted review
Rated 5 out of 5 stars

really recommend UP Estates

really recommend UP Estates

we appointed UP Estates late October for the sale of my late father-in-law's 3-bedroomed terrace house in Poets Corner. From the initial valuation, UP Estates were "on it" - they arrived on the Monday and within the hour had the floor plan prepared and within 24 hours we had approved the description and it was uploaded to their website.
as the property was vacant, we paid the extra premium for UP to manage the viewings without our input. by Friday 31st October we had 10+ viewings and by the following week we had "best and final" offers from all bidders above our asking price.
The teams across UP estates were very efficient - no fluff or hot air just an effective team of people committed to selling the property.
i would thoroughly recommend UP Estates without hesitation.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Top job

Jade and the rest have the team have been super efficient in everything they're done and thankfully not pushy in how they've communicated with us in getting our property on the market and getting the offers turned around. Top job.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Up Estates.

Would highly recommend Up Estates. I sold my home and am purchasing my next home through them.
Every call is answered, every query dealt with promptly, viewings organised as soon as possible. 5 star service. I dealt mainly with Jade and Aliya, both amazing. A pleasure dealing with Up Estates.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Thumbs Up!

I had a great experience working with Becky at the Up Estates. She has been responsive, professional and supportive throughout the process.

Thank you, Becky for your help and support- highly recommended!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Jade Emily and…

I would like to thank Jade Emily and the rest of the team in selling our house and after sales, we were kept informed though the whole process, after viewing we were always given feedback, I would recommend UP estates to family and friends thanks to the whole team

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Really recommend Up Estates

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one the ball, provided great advise on market trends and buyer behaviour, and we had feedback from each viewing the next day. Very pleased with their service, amazing local property experts in the Coventry and surrounding areas.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Elena and her team always go the extra mile

Our dealings with Elena and the team has always been very very good and informative. They have always communicated at all times with us throughout the period we have been with the agency and supported us in every way possible. Elena has gone out of her way to ensure that we have been well looked after and where there was work to be done she and her team have always ensured we got the best deals. We are grateful for all the support we have had especially over the past few months where there were serious issues but through their tireless effort we are back on track. Thank you Elena and the team for the hard work you put in to make our lives easier and seamless. Thank you.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend Up Estates

We put our house up for sale with Up estates & we were really well looked after by Aliya.
We were kept up to date with every step of the process, with regular communication from Aliya, she was really friendly & professional and made the process really stress free and smooth.
All the other members of the team we have dealt with in the process have also been really professional & efficient in the process.
We wouldn’t hesitate to recommend Up estates to anyone who is looking for a friendly & reliable estate agents to sell their house with.
Thanks again Aliya, we really appreciate your efforts, you are a credit to the team.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Aliya you are a great asset to Up Estates

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but have consistently gone over and above to meet the needs of ourselves & engage so well with our buyer. Tremendous thanks.

5 December 2025
Unprompted review

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