Up Estates Reviews 

Outstanding service from Charlotte Hemmings & Emily Norbury from Up Estates. Both were professional, efficient and responsive and were on top of every stage of our sale. I would have no hesitation in recommending them to others. Thank you both for making our sale such a quick and easy process.

We received first class service from beginning to end. Both Charlotte Hemmings & Emily Norbury from Up Estates both handled all aspects of our property sale professionally & efficiently- I would have no hesitation in recommending them to others & if need be would certainly use them again in the future. Thank you guys!

Spoke with Joe Clifton who was Very helpful and friendly.
Did his up most to help with our enquiry.
Would thoroughly recommend.

We sold my elderly mothers property via Up Eatates. From start to finish the team including Jade and Emily were professional, courteous and provided good lines of communication right through the process.
We wouldn’t hesitate to recommend Up Eatates
Thank you all

Up Estates invited us on site for an exciting new development at the Kilns and safe to say they did such a good job bringing the vision to life we reserved the very next day. We knew we were in for the journey as we waited for our home to be built and whilst lots of things changed during the process one factor remained consistent, that was the pleasant surprise of having a sales progressor, Emily. She liaised between all parties, really taking the pressure off us between chasing the solicitors and ensuring we were kept informed. Thought it maybe her job she made a huge impact for us in our busy lives, it was beyond reassuring and other should take comfort you’re in good hands at UpEstates and not just a transaction.

Really lovely process with Aliya and very trustworthy- we were able to quickly move forward and she made this a much more pleasant process than we have experienced before. I highly recommend both her and the company :)

It was a pleasure meeting Charlotte when she came to value our home. Hearing how much she enjoys working at Up Estates was genuinely reassuring — it’s clear that when people feel appreciated and happy in their roles, they give their very best. Charlotte arrived fully prepared, having done thorough research beforehand, and her valuation was absolutely spot on.

We invited two other valuers from different agencies, but Charlotte stood out immediately. Her professionalism, positivity, and well‑informed approach made the decision easy for us. The whole process, from valuation to getting our property listed, was incredibly quick. She responded to every query promptly and made everything feel effortless. The photos she took were stunning and truly captured the beauty of our home, and her description made the listing shine.

Jade, our sales negotiator, handled all viewings and offers with real expertise. Her advice was invaluable. She is clearly very experienced and excellent at what she does. She kept us updated at every stage and always ensured we had the information we needed, exactly when we needed it. Every conversation with her felt clear, supportive, and genuinely understanding. I always felt heard, and I trusted her guidance completely.

We are so grateful to Charlotte, Jade, and the entire team at Up Estates for making the sale of our property smooth, professional, and worry‑free.

We are recommending Up Estates to all our friends!

I recently worked with Up Estates during my property purchase in Coventry and had a genuinely positive experience. The team were consistently responsive, clear in their communication, and proactive at every stage. I always felt well‑informed, and any questions I had were handled quickly and professionally.
The whole process was smooth and far less stressful thanks to their organised approach and friendly attitude.
A reliable and customer‑focused agency — highly recommended.

Fantastic service I have with Up Estates. Find the good tenants and maintain the house.
Specially chole is very helpful and any problem in house always sort it out. Very nice to have chole in up Estates.

Aliya from Up Estate was very helpful throughout our house sale. She kept us regularly updated and responded quickly whenever we had questions. Her support made the process much smoother, and we really appreciated her help. Would definitely recommend.

Excellent service from Aliya who has kept me fully up to date during the process and continues to be supportive during a difficult sales period. Hopefully we are nearly there ! Thankyou

I had been with an online agency for almost a year without any success in finding a buyer for my house. Up Estates done a brilliant job. I was kept up to date with the progress. My point of contact was Aliya who was always on hand to answer any questions, when she was not available her colleagues were familiar with my case. Giving them 5 stars isn’t enough they deserve more. Thank you to the whole team.

Great service as always from Up Estates and a big thank you to Chloe Mangham. These folks always provide a great service and are a pleasure to work with.

Katie has been amazing throughout this whole process! She’s answered all our questions and has provided incredible customer service.

Throughout my time dealing with your company, I have experienced multiple incidents where individuals have attended my home without any prior notice. On some occasions, service providers were given keys to my property and allowed access without my knowledge or consent. This is completely unacceptable and has made me feel unsafe in my own home.

Additionally, while I was in the process of moving out, I felt pressured and bullied into allowing viewings to take place without reasonable notice being given to me. I was not afforded the basic courtesy or legal right of being informed in advance, despite clearly expressing my concerns at the time. This behaviour left me feeling intimidated and disregarded.

The best part about all this they won’t respond and they probably won’t even approve this to go on here!

These actions demonstrate a serious lack of professionalism and respect for my rights and personal safety. Your company’s conduct has caused unnecessary stress and anxiety, and I believe it represents a failure to follow proper procedures and legal obligations regarding notice and access to a tenant’s home.

Multiple things went wrong in our time in a property under the administration of Up Estates.

These were all outlined in a letter to the company, to be told that there is a 14 day timeframe that they will get back to me. This is not showing any care for customers or showing any compassion for what went wrong.

While this is going on, I am on day 9 (pointed out that this is not 9 working days when I emailed them, but 9 calendar days) and still no end of tenancy report. They are acting like it is not my actual money that is sat in the DPS scheme, but just some smarties I am sure.

Through a 2 year tenancy, I had them change my name on a tenancy agreement for no reason, let someone enter the property without approval and then turn it back on my like it was my fault, hound us for viewings while we still lived in the property even though we had given them a full month to do the viewings without us living there, and answer every question we had with such a vague answer that I am not sure if there was any point in raising any of my queries.

Coming out of this experience upset, and anxious, feeling like they don't care for their customers. Such a shame, as the initial rental part of the process they were quick to get us in and quick to take our money- surprise surprise.

All the team at UP Estates were efficient, polite and a pleasure to do business with. I would recommend this company if looking to buy or sell a property.
Thanks

Jade Neale was super helpful and really appreciate the communication we had as this really helped speed up the process. As first time buyers we didn’t know where to start but Jade really helped us which was great. Definitely recommend UpEstates and if we ever move again we know who to call. Thanks Jade ☺️

We recently sold our house through UP estates, and the experience was very positive. From the very first meeting, they were professional, knowledgeable, and incredibly supportive. They provided clear guidance on marketing, and the entire selling process.

Communication was outstanding – we were kept informed at every stage and any questions we had were answered promptly and thoroughly by Jade Neale.

Everything ran smoothly, and we felt confident and reassured throughout.

We wouldn’t hesitate to recommend Up Estates and Jade Neale to anyone looking to sell their property. A really good service with open and honest communication

Alison

I had an excellent experience with Up Estates in selling my property and would highly recommend them to anyone looking for a professional and committed estate agent.

A special mention must go to Aliya and Emily, who were exceptional throughout the entire process. My sale was not a straightforward case — I reside abroad and the property was tenanted, which made arranging viewings and ensuring the house was presented to a good standard quite challenging at times.

Despite these complexities, Aliya and Emily showed incredible perseverance, organisation, and clear communication. Coordinating viewings around tenant availability and managing everything remotely could have easily become stressful, but they handled it efficiently and proactively, always keeping me informed and reassured.

Their dedication and problem-solving approach truly made the difference, and they successfully overcame every obstacle along the way. I’m very grateful for their hard work and professionalism and wouldn’t hesitate to use Up Estates again in the future.