Up Estates Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and exceptionally helpful throughout the entire property journey. People note that communication is prompt and clear, ensuring that sales, purchases, and lettings remain smooth and stress-free. Consumers highlight the team's ongoing responsiveness and local market expertise, making them feel well-supported at every single step. Some reviewers were not happy with communication boundaries, mentioning unannounced visits and unexpected property access during their long tenancies. These few customers felt disregarded when contractors arrived without proper notice or consent, creating an uncomfortable experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and responsive... See more

Service

Clients share positive opinions on service, highlighting prompt communication and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-executed processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property... See more

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more


Company details

  1. Estate Agent

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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No recent history of asking for reviews

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4.9

All reviews

(322)

175 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall we had very good service

Overall we had very good service. However, we found it a bit confusing that we dealt with different people as the sale progressed. When we wanted to ask a question, we weren’t always sure who to address it to.
We paid (a lot) extra to have the company do the viewings but were asked at one point to do it ourselves, and it felt implied that if we didn’t, then exchange of contracts may have been delayed. As I was unable to do the viewing, I was then asked to go to the house beforehand to unlock the shed and garage and open up the loft to make things quicker. I felt that this was out of order.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I tried to sell my house through two…

I tried to sell my house through two different agencies for a year without any results. After starting cooperation with Up, the house was sold within a week. I highly recommend them. Nice service and good communication. Miss Aliya is always helpful

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Emily Norbury

Emily Norbury, was the person we liaised with and she was extremely helpful in all aspects of the sale of our property, always on hand if we had any queries.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Have always used Up estates for…

Have always used Up estates for letting. They have been proactive, always available, prompt with queries and easy to deal with. Elena in lettings is amazing, so helpful. Would recommend Up to anyone looking to let their property.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Many thanks to the whole team at UP…

Many thanks to the whole team at UP Estates for the service they have provided and helping me to buy a house. Communication has been excellent✅
Emily and Jade are the best they assist and help me so much during all the procces
All the best for the best🥇

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, efficient and good value

Dealt with Up Estates as they were agents for a property we were interested in, and we decided to use them for our own sale. They have provided a great service, especially from Jade and Aliya. Very friendly while also being really efficient, and have kept us fully informed throughout the process.
We'd recommend Up Estates to anyone thinking of putting their home on the market.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Up Estates were pleasure to work with…

Up Estates were pleasure to work with and they sold my house for above asking price which was great. Emily was very helpful throughout the entire process and was constantly chasing the buyers solicitors for updates which made the whole process alot less stressful. Would definitely use Up Estates again

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

UpEstates Coventry were great with our home our purchase and Aliya in particular was very helpful throughout the entire process, right from initial enquiry through to completion. I've dealt with estate agents before and this was by far the best experience I've had so thank you Aliya and the UpEstates team.

My only one criticism which is not negative but more constructive, when agents are doing viewings please ensure they are familiar with all things to do with the property to ensure a good viewing experience for potential buyers.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Emily and the team…5 star team

Thank you so much to Emily and the team at UP Nuneaton for there fantastic service during our recent house sale. Every question was dealt with and answered quickly, our property file dashboard was kept updated and the team were so supportive during what was always going to be a stressful time. You have all been brilliant. Highly recommend.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

buying a flat with obstacles

The process of buying my flat suffered from unforeseen delays, and Emily was very helpful throughout the period, always replying very quickly to messages and question and keeping me informed throughout.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

A huge thank you to the whole team at…

A huge thank you to the whole team at UP Estates for the service they have provided my mum on selling her house. From the initial visits to Becky at the viewings/offers phase, communication has been excellent and professionalism top draw.

I would highly recommend UP Estates to others wishing to sell their house.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

My Go-To estate agents

My Go-To estate agents! I’ve used Upestates on three occasions and each time they have been brilliant. I particularly want to give a shout-out to Emily who has remained calm, professional and hard working. Thank you!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciate the team work which…

I really appreciate the team work which helped me a lot in completion of process. Special thanks to jade and emily who were always there to clear my doubts. They were really quick in answering emails and calls, just within few minutes.
Wish them good luck

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Up Estates.

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and always rang us back if she was busy.Emily kept us fully informed as to what was happening and was a pleasure to work with.Thank you Aliya and Emily! We wouldn't hesitate to recommend Up Estates to anyone.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

I use Up Estates to find and reference all my tenants and to say they are exceptional at everything they do is an understatement. The lettings team and i mean every one of them are professional, polite, friendly and exceptionally very good at finding the right tenants. I would recommend them to all landlords.

Pat leatherland

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Chloe was a great he

Up Estates did a great job of helping me let my property. Chloe answered all my questions and was very professional throughout the process

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Up estates were my preferred choice…

Up estates were my preferred choice when it came to selling my house. From the initial phone calls for valuation throughout the sale process, Jade demonstrated professionalism, a resounding market knowledge and kept me informed at every stage even when I granted an open house. Any concerns I had were addressed promptly and I can say I had a very cordial working relations with up estates particularly Jade. I highly recommend them.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I am in the process of selling my house…

I am in the process of selling my house through UP estate. Jade was very professional and kept me updated and was helpful in the transition over to Emily who took over the sale at the next stage. She was always very busy but made time to call me back. She is very reliable and very approachable. Thank you Jade thank you UP estate team and Thank you Emily! We cannot wait to be in our new home!

15 October 2025
Unprompted review

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