Urbanclothinglondon Reviews 

44
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were let down by their experience overall. Customers frequently complained that their online orders never arrived even after waiting for many weeks. Furthermore, people noted that customer support consistently failed to respond to emails or only sent generic automated replies. Consumers also experienced major frustrations when trying to request refunds for missing items, leaving them feeling completely ignored. Some reviewers were happy with the prompt delivery of their purchases and actually received their quality goods safely and quickly.

What people talk about most

Order

Reviewers highlight negative aspects of order, expressing widespread frustration over missing items and long... See more

Product

Clients share negative opinions on product, expressing deep frustration with missing orders and delayed... See more

Delivery service

People report negative experiences with delivery_service due to significant delays and unfulfilled orders.... See more

Response time

Consumers express deep frustration with the poor response times. Many reviewers report sending countless... See more

Refund

Customers consistently note negative experiences with refund requests. Reviewers report that the business... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Parents used site and received no goods. Copy and paste email response same as others. Website unfinished and order number doesn't exist. Money taken from account. Parents tried to call via num... See more

Rated 1 out of 5 stars

SCAM!! Really got sucked into this one and just shows you should always read the reviews before purchasing anything, ordered £75 worth of clothes over a month ago and nothing has arrived. Getting... See more

Rated 1 out of 5 stars

Why is this company still being allowed to trade? They are scammers. Do not purchase from these people . . you will lose money. This applies to Urbanclothinglondon.com and Urban Londonn. Update... See more

Rated 1 out of 5 stars

Scammers! Ordered two jumpers for my son two weeks ago. I have received nothing and for every email I have sent I have received the same generic message that they are experiencing supply issues and I... See more


1.4

Bad

TrustScore 1.5 out of 5

44 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.4

All reviews

(44)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. Nothing more nothing less. Bought 2 shirts, requested a returns form as per their terms and conditions and have had zero response. Chased daily and now past the 14 day returns period. Have opened case with Trading Standards who advised to first send a letter by registered post. Guess what, no one in to sign for the letter so it can't be delivered!! Taking this further as they are not getting away with keeping my money. I urge everyone else to do the same. Avoid, there are plenty of other clothes stores!!

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company, provided the item at the wrong size. Tried to contact customer services several times but no reply.

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Don't use this company.Placed an order then nothing heard from them, tried contacting numerous times but no reply or order received. Obviously a scam.

5 May 2025
Unprompted review

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