Will did an excellent job installing air conditioning in our house this summer. Great communication, competitive price and really neat and tidy work. Would definitely recommend
Urban Heating & Plumbing
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a leak in our boiler that left us without hot water — a serious issue with a toddler and a pregnant wife at home. It was crucial to get it fixed quickly and affordably. Will went above a... See more
Woke up to soaking wet carpet and dripping water from the ceiling, water supply to shower pump in the loft had burst. Messaged Will via WhatsApp and he was there within the hour and the leak was sorte... See more
Business owner, Will, gave me clear understanding of what we needed to fix our heating system. On arrival, a full briefing on what was going to happen and when ,complete with constant updates. He... See more
Outstanding Quality and Professionalism
We contacted urban heating & plumbing when we had a gas leak, after I found them on the gas safe register. However we were so impressed with their professionalism that we got them into do a load more work (we’d just done a full refurb and had problems with the heating and plumbing). Will came in to consult and give us advise, and we then engaged them to do a load of plumbing fixes, commission the full heating system (including 2 boilers and 2 hot water tanks), and connect a load of our drainage pipes into the main waste water. We’ve had well over 30 different trades professionals in our property as we’ve refurbed over the past 6months, and I can confidently say Will was by far the best we worked with ! Highly recommend.
Fabulous service received from Will
Fabulous service received from Will. Arrived very promptly when needed to assess a boiler problem, gave the quote quickly and did the job at the arranged day and time to suit us. The final price even came in slightly lower than the quote due to a reduction in the price of the part. We will definitely use again and will highly recommend to others.
Excellent
Came round on time. Took the time to do the job properly. Excellent.
The guy in question was Will Eastman. Well done Will.
Superb service from Will and Mo
Superb service from Will and Mo. We needed a new boiler and Will advised a combi boiler would suit our needs. The new boiler was fitted in just over a day. They were really polite and tidy and we are super pleased with the end result. We finally have decent water pressure! Thank you Will. Recommended A*****
Fan replacement on an old boiler
Will came round explained what was wrong with the boiler. He sourced the part that was needed and came back promptly to complete the job. He was friendly and efficient. Will get him back for any future jobs.
Boiler and underfloor heating service
Will came round to service our boiler and underfloor heating. He was punctual and he did a brilliant and efficient job. He was nice enough to explain the process, which gave us more reassurance that he was doing a top job. He recommended work we can have done later down the line to extend the life of the boiler but was not pushy to have it done right away which I really appreciate. All in all Will did a top service and would strongly recommend for anyone needing a gas engineer in the south east Essex area!
Prompt & reliable service that carried…
Prompt & reliable service that carried out my service & answered all my questions in a timely manner. Trustworthy, reliable & reasonably priced- would highly recommend & will definately use again!
Excellent job!
Excellent service:- friendly, professional, and took the time to do the job right without rushing. So glad to have found someone we can trust. Would definitely recommend!
Confidence and honesty
William provide us a very good service with trust and clarity. This is not 1st to.e we csll hom and always he is honest and sort the issue.
It was lack.of hot water. Orher plumber also visit and dis not manage, Will came and sorted, it was a block in the tanque and not in the boiler. Im very pleased with his service.
Jon and Will fitted a new gas boiler…
Jon and Will fitted a new gas boiler for us. They were very efficient, tidy, helpful and friendly. We would thoroughly recommend their company and will certainly use them again.
Excellent service fast and efficient…
Excellent service fast and efficient also kept costs minimal for me. Another company wanted £1000 more!
I just wanted to drop a quick note to…
I just wanted to drop a quick note to say a big thank you for the fantastic service! The boiler service went smoothly, and I really appreciated your thoroughness and professionalism.
Also, I can’t thank you enough for helping out with the dishwasher issue, especially since it wasn’t planned. It really saved me a lot of stress, and your willingness to jump in and sort it was truly above and beyond!
Thanks again, and I’ll definitely be recommending you to others.
Amazing service from will
Amazing service from will - came to our rescue for a boiler leak, dealt with the problem seemlessly amazing
leaking toilet
We had a leaking toilet and Will was quick to help us out. From start to finish Will was professional and polite and most importantly fixed the problem in quick time, leaving everything clean and tidy when the job was complete. I would definitely recommend Will from Urban Heating & Plumbing.
Great
Will has been helping us with all our plumbing needs for 3 years now, he is professional and thorough and would recommend him!
worth keeping his number for any boiler/plumbing work
Brilliant service polite neat and knew what he was doing Bonus no extra charge for out of hours work
Came home from work to a very leaky…
Came home from work to a very leaky sink in our garden room. I phoned Will who told me what I could do before he arrived. Great service, arrived when he said he would and very reasonable for a very out of hours visit. Would highly recommend!
Great service and quality work
Had an emergency where i had drilled into a pipe. Rang up Will and explained the problem gave me confidence over the phone he could sort and was at my house in 30 mins. problem was fixed with no fuss quickly and in a friendly manner and for a reasonable price. Will be using for any future plumbing needs. Thank you!
Prompt, polite, tidy and quick to fix…
Will came out and fixed my central heating system earlier this week. He arrived on time, polite, tidy and quick to identity the issue and fix the system. Would certainly recommend.
Christmas Miracle
Excellent service. In technical terms he came out at a moments notice on a Friday evening and got my 92 year old dad's oil fired boiler going after it had had a glitch. Very friendly, helpful, efficient and left the place spotless. Highly recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








