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UserTesting Reviews 3,220

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TrustScore 4.5 out of 5

4.5

Software company
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Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly interface of both the app and website, finding them simple and easy to navigate. Many appreciate the smooth and timely payment processes, highlighting the reliability of earning extra income by providing feedback. The customer service is frequently commended for being helpful, responsive, and efficient in resolving issues. However, some customers reported dissatisfaction with technical glitches, particularly with tests failing to upload or the Android app being buggy, leading to wasted time and uncompensated efforts. A few also mentioned that screener questions can be too long, and some experienced a decrease in payment for tests compared to previous rates.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use, clear... See more

Website

Reviewers highlight positive aspects of the website, often praising its user-friendly interface, clear... See more

Application

Customers had positive experiences with the app, praising its user-friendly and intuitive interface, which... See more

Payment

People report positive experiences with payment. Many customers appreciate the timely and reliable payments,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent onboarding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is a genuine app and provides provides opportunity to take tests and surveys that are engaging and also a nice way to earn some extra money. I enjoy giving feedback and making money. The user inter... See more

Rated 5 out of 5 stars

I’ve had a really good experience with UserTesting so far. The platform is easy to use, the instructions are clear, and the tests are straightforward. Payments have been smooth and on time, which I re... See more

Rated 5 out of 5 stars

This website is very useful for people looking to supplement their income, or students who need extra cash. Especially with PayPal, it's very helpful for saving our income. This website also helps web... See more

Rated 5 out of 5 stars

The first experience was little alarming at first, because I didn’t fully understand what to expect, but as I tested and read different parts of the website I saw the outcome, this is wonderful opport... See more

Company details

  1. Software company

Information provided by various external sources

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 4 out of 5 stars

clear and fluid, a great experience

My experience was great, the instructions were clear and fluid, though a little more explanation could be helpful for others. Other than that, the overall layout is clean, guidance is simple, and easy to follow, and definitely meets a professional standard.

28 March 2026
Unprompted review
Rated 3 out of 5 stars

“Great service

“Great service! Website easy to use hai aur speed bhi fast hai. Customer support bhi helpful tha. Highly recommended“Service theek hai, lekin thodi improvement ki zarurat hai. Kabhi kabhi slow ho jata hai.”“Experience acha nahi raha. Website crash hoti rahi aur support bhi slow tha. Improve karna chahiye.”

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible communication

Terrible communication, tried to become a tester, and they didn’t explain what needed to be communicated on the test site at all, don’t waste your time!

24 March 2026
Unprompted review
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Reply from UserTesting

Thank you for your feedback. We understand how important clear instructions are when getting started. Our Support Center includes guidance on the practice test and what to expect, which can help clarify the process. We appreciate you taking the time to share your experience and hope you’ll consider giving it another try.

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