UserTesting logo
Visit website

UserTesting Reviews 3,220

•
TrustScore 4.5 out of 5

4.5

Software company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly interface of both the app and website, finding them simple and easy to navigate. Many appreciate the smooth and timely payment processes, highlighting the reliability of earning extra income by providing feedback. The customer service is frequently commended for being helpful, responsive, and efficient in resolving issues. However, some customers reported dissatisfaction with technical glitches, particularly with tests failing to upload or the Android app being buggy, leading to wasted time and uncompensated efforts. A few also mentioned that screener questions can be too long, and some experienced a decrease in payment for tests compared to previous rates.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use, clear... See more

Website

Reviewers highlight positive aspects of the website, often praising its user-friendly interface, clear... See more

Application

Customers had positive experiences with the app, praising its user-friendly and intuitive interface, which... See more

Payment

People report positive experiences with payment. Many customers appreciate the timely and reliable payments,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent onboarding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is a genuine app and provides provides opportunity to take tests and surveys that are engaging and also a nice way to earn some extra money. I enjoy giving feedback and making money. The user inter... See more

Rated 5 out of 5 stars

I’ve had a really good experience with UserTesting so far. The platform is easy to use, the instructions are clear, and the tests are straightforward. Payments have been smooth and on time, which I re... See more

Rated 5 out of 5 stars

This website is very useful for people looking to supplement their income, or students who need extra cash. Especially with PayPal, it's very helpful for saving our income. This website also helps web... See more

Rated 5 out of 5 stars

The first experience was little alarming at first, because I didn’t fully understand what to expect, but as I tested and read different parts of the website I saw the outcome, this is wonderful opport... See more

Company details

  1. Software company

Information provided by various external sources

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I recently joined UserTesting with the…Good Concept, Low Availability of Tasks

I recently joined UserTesting with the expectation of earning through usability testing. The platform interface is clean and professional, and the concept of providing feedback on websites and apps is very interesting.

However, one major issue I faced is the lack of test invitations. Even after completing my profile, following all guidelines, and ensuring my device settings are correct, I am not receiving enough (or any) test opportunities. This makes it difficult to rely on the platform for consistent income.

From what I understand, opportunities depend heavily on location, demographics, and demand, which can be limiting for many users. While the platform itself is genuine and pays for completed tests, getting those opportunities is the real challenge.

Overall, UserTesting is a legitimate platform, but it may not be suitable for those expecting regular or stable earnings.

4 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look