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Rated 5 out of 5 stars

We use Uspaah for booking nails for our clients in our hairdressing salon. We mainly choose same technicians as it's better for our clients to see a familiar face plus we know already that they will d... See more

Rated 1 out of 5 stars

My haircut cut appointment was accepted, then cancelled due to the hairdresser being out of the country. My credit card was charged but I did receive a phone call stating that there would be a credi... See more

Company replied

Rated 5 out of 5 stars

I booked a manicure/pedicure for my 85 year old Mum as a treat. I have done this many times before but I have never known her to be so complimentary about the service she received. The therapist Teodo... See more

Company details

  1. Wellness centre

Written by the company

USPAAH is Your Spa At Home. Delivering over 50 Massage, Beauty and Wellness treatments to busy Londoners since 2015.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

101 reviews

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Rated 5 out of 5 stars

Uspaah for booking nails for clients in a hairdressing salon

We use Uspaah for booking nails for our clients in our hairdressing salon. We mainly choose same technicians as it's better for our clients to see a familiar face plus we know already that they will do a good job. The ladies are professional, polite, friendly, dressed smart and good at nails!

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Appointment Cancelled.

My haircut cut appointment was accepted, then cancelled due to the hairdresser being out of the country. My credit card was charged but I did receive a phone call stating that there would be a credit put back on it in about two days time. I asked during a telephone conversation for a further booking daytime in the following week. I was informed that this would be arranged. However, nothing happened.  I live in London SE 16 so I don’t know why it’s so difficult to get an appointment. I have now gone elsewhere.

Update on 16 Dec the amount remains on my credit card and there’s no credit as suggested

13 December 2024
Unprompted review
Uspaah logo

Reply from Uspaah

Dear David, we are very sorry that you've had less than a perfect experience with USPAAH. On this occasion the Hair Stylist covering your area simply forgot to switch off his availability whilst travelling, for which we have apologised sincerely, and we have tried to find someone else that covers SE16 for hair cutting however we are short on staff during the holiday period. As explained over the phone we do NOT charge bookings in advance, our system simply pre-authorises the booking amount until the appointment has finished. As such, you were NOT charged anything, and the pre-authorisation is released automatically upon cancellation. As a good will gesture we've added £15 credit to your USPAAH account and we hope to have the opportunity to serve you very soon.

Rated 5 out of 5 stars

I looked amazing

My third time using Uspaah for a makeover. I looked amazing (I had several compliments from strangers during my night out). So it’s a recommend from me.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent 5 star sparista for make up

As I couldn’t personally review on the website the recent sparista whom I booked recently for glamour Make Up her name was Marianne as she was really really good. Make Up was attention to detail exactly how I wanted it. The make-up suited the hair and all the attire and was very well complimented on the night.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Had a HORRIBLE experience with Andreea

Had a HORRIBLE experience with Andreea. Do not book her at all costs. Horrible vile individual, extremely rude, extremely aggressively. Completely put me off having any treatment. She came early by around 20 mins. I was driving to my appointment. She kept calling me. I answered and she was so blunt, where are you? etc etc. I replied politely. Said I will be on time on the dot. She hung up. Again kept calling after. I arrived. Couldnt see her. I waited 4 mins, called her, she didnt answer. Called again. She answered abruptly. I said im here. She was about 100 metres down the road. So rude. She came over. I said hello. Let her in. In front of my employees she looked at me in such a horrible mean way and said "oh now your late and you were complaining about me being early. Now what?" I simply replied I was on time, I never complained, and why so angry and rude, its disgusting behaviour and very vile. She was snarling. I told her to just leave and concluded the appointment. Avoid at all costs. I later booked Mara from Uspaah and she was lovely and friendly.

5 April 2024
Unprompted review
Uspaah logo

Reply from Uspaah

Hi there, thank you for your feedback. As already discussed with yourself directly, the situation was a one off misunderstanding and not representative of the overall quality of service we provide, as you can hopefully attest having had many bookings with USPAAH, nor of Andreea’s service who has completed hundreds of treatments and has been with us for many years. We would be very appreciative if your review could be more in line with your overall experience of USPAAH, rather than a one off situation. Many thanks in advance and we look forward to treating you again very soon.

Rated 3 out of 5 stars

Great sparista s but problems with App

Great sparista who does my wifes nails but unfortunately i have great difficulty in rebooking the same Sparista on the App. It's so important for my wife who suffers from dementia to see the same face every week. Hopefully uspaah will be able to fix the problem

16 April 2024
Unprompted review
Rated 5 out of 5 stars

It was such a treat to have this lovely…

It was such a treat to have this lovely Lady come to my home The sparista was amazing she knew exactly what I wanted and delivered 110%.It was my first time but definitely not the last.Will be recommending this service highly 🙂🙂🙂🙂🙂🙂

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Great technical masseuses - super relaxing

I have had a few massages, and I really rate the therapists on Uspaah. Every one of the massage therapists I have used has been amazing, really technical masseuses who know what they are doing. I started to use Uspaah when I had a baby because I didn't have the time to travel to clinics, and it's been a revelation. My mum or partner looks after the baby for an hour whilst I get an hour to enjoy myself and relax.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Fab home service! Suldan provided a great service; he was attentive to my needs and thorough in his execution. Will definitely purchase again.

13 May 2023
Unprompted review

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