Utility Alliance Reviews 331

Hi

i am a ex employee of Utility Alliance so like a lot of customers i have been affected by the news that they are no longer trading.
if any customers have any concerns regarding existing contracts or in a position where they want to look at renewals then i am available to help.
Anyone who wants a confidential chat with anything Utility related please contact the team on 0191 587 8143.

Unfortunately Utility Alliance have went into administration, family members and good friends have lost jobs due to this which is sad to hear.

I am conscious about the fact that there will be thousands of customers left in the lurch with no account management and no one to help against additional changes in the coming months.

I would like to offer my hand in a way to help manage the existing contract/s, relieve the pressure of dealing with any issues and advise a way to protect the business from the additional changes that are fast approaching. Please don't hesitate to contact me on 0191 250 5445.

So although inevitable it was sad for the few employees with a conscience that UA went bust .

Taking upfront commissions on over inflated consumption along with Covid 19 was the straw that broke ........

Directors will be sitting pretty no doubt ?

Utility Alliance have unfortunately went into administration.

I can't post links on a review but it was on local news and is easily found if you search Utility Alliance Administration with articles from papers such as the Newcastle Chronicle.

Anyone looking for account management, Help with mis sold contracts or any help with procurement I'm happy to help & you can call me directly on 0191 543 4684

HI, AS far as I am aware Utility Alliance have unfortunately went into administration.

I can't post links on a review but it was on local news and is easily found if you google Utility Alliance Administration with articles from papers such as the Chronicle etc.

Although i have never worked for UA i thought it worth posting here as so customers coming to review no response would at least know why.

Anyone looking for account management, Help with issues, queries, Procurement or just general advice I'm happy to help you can call me on 0191 543 4628

Terrible after service, we moved to a new electricity provider following conversations with our UA account manager in 2020 , however following an unexpected quarterly invoice from our new provider this month and not the monthly direct debit we asked for and finding out they had not not forwarded on the bank DD forms I find both of our account managers email address are not being answered and the telephone numbers given are now unobtainable. Finally UA's complaint Department still have not replied to my email asking for reasons why i cannot contact these ''account managers''

We were having issues with Scottish Power and Melissa helped immensely with liasing with them and keeping us up to date with the situation.
It took a good few months to resolve but we got there in the end with the help of Melissa.
Really appreciated all the help she gave and the regular updates.

Helpful .Did all the hard work getting a good deal with suppliers

Utility Alliance and in particular Laura McGreevy has helped me enormously in resolving a problem we had with our current suppliers. Laura has been very patient and persistent in gaining for my company a substantial credit on a backdated bill, also gaining a very competitive contract with the energy provider. I am very happy with the service and professionalism i received.

Have looked after me well, taken a lot of the hassle away. Thank you

Great service from START to FINISH

Really polite & knowledgeable staff, and very transparent too, so I did not have to worry that I was being diddled or cheated, whereas in the past, other Companies I have dealt with have made me feel like that. I highly recommend the Utility Alliance.

Owen, very pleasant, patient and professional

I was impressed with the knowledge of my contact at Utility Alliance. He explained what was happening in the energy markets and why it was the time to set up a new Contract, even though a couple of years away. He was never pushy, always very polite, rang back at a better time if I was busy and, at the end of the day, ensured we got a good deal for our electricity bills moving forward. He was very helpful when I got a bit stuck with completing the on-line forms. I would not hesitate to recommend Utility Alliance on the basis of my own experience.

Andi of Utility Alliance did a grand job and she comes over as very down to earth but most of all trustworthy. Someone I can communicate with easily. I know that if I encounter a problem, Andi will sort it out for me. Many thanks, John

The staff are very friendly but a mistake was made back in August and not recified until I heard from British Gas that our contract had not been renewed in October! No one is accepting blame and so we have had to pay a standard tariff, which is obviously more expensive, until this was sorted in November. We are a business centre so it has cost a lot of needless expense. I have used these people before with no problems but I expect Covid will be blamed for staff shortages etc.

Very helpful, being a Landlord, I have a number of energy contracts, and Lee takes care of it all for me, and achieves great prices !!!

Fabulous! Very helpful, friendly and efficient.
They take the hassle out of changing energy supplier. The whole process was made so easy. Absolutely recommend!

Utility Alliance carried out my electricity renewal. It was dealt with in a professional yet personnel way. Communications were great throughout the process which made it easier to understand what can be a very difficult task.