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Valeremilano Reviews 

239
•
TrustScore 4 out of 5

4.2

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning wonderful fabrics, perfect tailoring, and comfortable fits that make wearing them a true pleasure. Shoppers also consistently appreciate the remarkably swift delivery times, reliable shipping options, and the overall ease of placing orders online. However, some customers also noted frustrations regarding a complete lack of response when trying to contact customer support for size exchanges or order updates. A few people similarly mentioned unexpected difficulties with return costs, delayed refunds, and occasional discrepancies between advertised product descriptions and the actual items received.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and stylish appeal... See more

Quality

Customers had positive experiences with quality, frequently praising the impeccable garments, amazing... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Order

Reviewers highlight positive aspects of order, frequently praising the easy ordering process, fast delivery,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice quality of tshirt and fresh, a bit slow on the delivery but wasn't in a rush for it. Would say size down asits made on big side but again would order again.

Company replied

Rated 5 out of 5 stars

The quality of the t-shirts is amazing, I'm 5'11 and 13 stone and the medium fits me perfectly The only bad thing is that they always seem to be sold out of the ones I want, I guess they are popula... See more

Company replied

Rated 5 out of 5 stars

Went to zip jacket up and it snapped and credit to this company. I was contacted straight away and a replacement jacket was delivered to me in less than 24 hours from first contact and less than 48 h... See more

Company replied

Rated 5 out of 5 stars

Great communication and customer care. Was a slight delay in delivery but was informed straight away and even offered the choice of a refund if preferred not to wait but delay was very minimal. Item... See more

Company replied

Company details

  1. Clothing Shop

Contact info

4.2

Great

TrustScore 4 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(239)

80 reviews in the last 12 months

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Rated 1 out of 5 stars

I need to no if this site scam or real…

I need to no if this site scam or real as I place order and not receive my email or reference number and they took money out my bank. Please someone contact me

17 December 2024
Unprompted review
Valeremilano logo

Reply from Valeremilano

Hey 'Blue Shakespeare'
Please can you share your order number and name so we can deal with your comments.
We can't find you on our system under this name.
Please e-mail us at info@valeremilano.co.uk and our customer services team will get back to you asap / resolve any issues.
Thanks
James @ VM

Rated 5 out of 5 stars

Everything you need to know

Saw this brand scrolling through instagram thinking it would be another cheap brand. I decided to give it a go anyway, and buzzing with the outcome. Nice smart casual t-shirts and amazing quality not tacky like others in the past. For such a great price aswell. Put these in flannels and they would be priced at £300, so for £30 you can not go wrong. It arrived on time aswell which is great I'll definitely be back.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

Follow up

Went through a long process of receiving the wrong order, after was being reaffirmed that i would receive an exchange and was asked to send the jeans back. When i went to the post office i was told the return label was invalid, spent several days trying to contact them with no reply. Now im stuck -£40 with a pair of jeans that i cant wear. Absolutely awful experience and would not recommend anyone to buy from here.

13 July 2024
Unprompted review
Valeremilano logo

Reply from Valeremilano

Hi there,

We are really sorry about the experience you have had with us. This is not the experience we want our customers to receive.

If you would like to email us so we are able to resolve the issue please use: Info@valeremilano.co.uk

Thanks,

The Valere Team

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