A straightforward transaction, delivered as detailed - shame Royal Mail "couldn't get access" (I have lived here for 30 years and was here all day - no barriers)
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... See more
Prompt Service with excellent courier. However slightly disappointed with the quality of this particular radiator in that the chromed wall bracket was significantly bent. This must of left the fac... See more
Company replied
Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... See more
Company details
Information provided by various external sources
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Contact info
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, United Kingdom
- 01492 593336
- info@valvekings.com
- valvekings.com
4.4
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great service
5 June 2024
All good
All good
Excellent price, great service
Just let down by washers missing
But other than that 👍
7 June 2024
Hassle Free
So easy from start to finish. Absolutely no hassle - easy to order and pay and goods were despatched in 40 mins with delivery the next morning. Packaged really well too will definately recommend this company to family and friends.
2 May 2024
I was sent the wrong radiator but…
I was sent the wrong radiator but customer service sorted out the issue and the correct one arrived 1 week later. Good company to deal with.
28 March 2024
Great product and excellent delivery!
1 April 2024
BUYERS BEWARE!!
BUYERS BEWARE!!! 2 massive mirrored radiators arrived smashed to pieces. Valvekings accused plumber of manhandling items and point blank refused to accept any responsibility that the item had arrived broken. Valvekings refused to refund an item that had been fitted. It had NOT been fitted (it was completely smashed, why would it be fitted?!)
As with other complaints on here, Valvekings will adopt sarcastic defence strategies to appear "reasonable". There is no discussion if you report a problem. You will be ignored.
Trader drags out attempts at dispute resolution until the buyer gives up trying to resolve things. This is apparent in other reviews too. We wish we'd dug deeper into what negative reviews said about valve kings (which discuss exactly this kind of poor treatment) instead of seeing the good ones we wanted to. In addition, valves are terrible quality (plastic and brittle/flimsy).
Don't trust a company the other side of the country to send you an item like this in the post. Go to a reputable trader. Inspect your items and take them away yourself. Customer services can only be tested when there's a problem. Easy to be nice when things are easy.
14 February 2024
Unprompted review
Reply from Valve Kings
A fabricated review in response to the customer opening a chargeback, despite being well outside of the agreed returns period. Evidence was provided by both parties to the case and the customer did not receive the outcome they had hoped. Our customer service, quality of product and general level of service can be reflected in our overall review score. We go above and beyond for our customers and we have a clear and fair returns policy which we follow. There will always be customers who do not follow policy and use the review request in a malicious manner.
all good very pleased
28 January 2024
Exactly what I expected
29 January 2024
exemplary customer service
exemplary customer service, great prices, really helpful good company
15 January 2024
Brilliant good quality product and fast…
Brilliant good quality product and fast delivery thank you
13 January 2024
Happy customer
Very quick delivery ordered before 2 pm received the next day the radiator I ordered was perfect very happy with Valve Kings would definitely use again
18 January 2024
Great service
Great service
No hassle
Delivered on time
Order exactly the same as online picture
3 January 2024
Excellent service and product.
Excellent service and product.
Fast delivery.
Highly recommended.
28 December 2023
Radiator and valves arrived quickly and…
Radiator and valves arrived quickly and well packaged.
3 December 2023
Absolutely Fantastic
Absolutely Fantastic
Easy to order very fast service would highly recommend.
27 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.