A straightforward transaction, delivered as detailed - shame Royal Mail "couldn't get access" (I have lived here for 30 years and was here all day - no barriers)
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See what reviewers are saying
Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... See more
Prompt Service with excellent courier. However slightly disappointed with the quality of this particular radiator in that the chromed wall bracket was significantly bent. This must of left the fac... See more
Company replied
Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... See more
Company details
Information provided by various external sources
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Contact info
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, United Kingdom
- 01492 593336
- info@valvekings.com
- valvekings.com
4.4
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very quick delivery
6 November 2023
Beware of the returns policy and costs!
Wanted to return the radiator due to not liking it. Returns policy only stated that the original cost for delivery would be deducted from refund which was not a problem until I was informed by email when I requested returning the radiator that the shipping cost the would charge me was £50!!!
My postage cost to return the radiator is £10.57 48hour delivery so how do they want £50?
Very confused and unhappy
5 November 2023
Reply from Valve Kings
Duplicate negative review left from alternaitve email address. Raised with Trustpilot awaiting there response on how many negative reviews against the same order, would then be classed as malicious?
great service
Ordering was clear and easy, and confirmation was speedy. I was kept updated on the status of my order.
Parcelforce was a bit slower than expected - ordered Monday arrived Thursday.
6 November 2023
Great product and next day delivery was…
Great product and next day delivery was a plus. Spoke to electrician to check it was suitable, he gave it the green light and I placed the order. Installed the next day!
1 November 2023
Absolute CON !
Absolute CON !!
Ordered radiator with supposedly free delivery but when item arrived was not suitable , was willing to take on return charge of £11 by a courier . Only to be advised that they would deduct £50 for delivery charge they incurred sending it ! Very misleading and maybe they should look at changing their courier service 😡
The delivery driver was a one man band in a white van not sure how he was a specialist !! And the return postage was not stated on every page and no pricing was ever stated . Very under hand included in terms and conditions a few pages in !!
8 November 2023
Unprompted review
Reply from Valve Kings
Good Afternoon, apologies that you feel our returns policy is unfair but we clearly state this in our terms and conditions and delivery information on every product page.
As the radiator you purchased was over 30kg it was delivered via a specialist courier to make sure it arrvies in perfect new condition and this was deducted from your refund on receipt of the goods being returned back as a change of mind.
Absolutely fantastic 👍
29 October 2023
Niche products at reasonable prices and…
Niche products at reasonable prices and delivered promptly.
28 October 2023
Great pump service
Exactly the same model of pump I had from you three years ago arrived two days after ordering it.
26 October 2023
Third time of using
Third time of using. Good website, easy to navigate with free delivery. Minimalistic rad valves, angled, chrome. Ordered Wednesday morning delivered Thursday afternoon. Excellent. Will definitely be using again.
28 September 2023
Unprompted review
Lovely product, dispatched & delivered promptly
Helpful customer service, phone query prompty answered. Easy online transaction; quality item, delivered quickly. Perfect!
11 September 2023
Excellent service from start to finish
Excellent service from start to finish
Can't fault them, and great price
15 September 2023
Unprompted review
Easy and efficient
4 September 2023
Radiator great value for money
Radiator great
Had to chase delivery but it came next day
Looks fab
10 August 2023
Good quality product
Good quality product, delivered as promised. Yet to be installed but seems to be well made with the functions I need.
18 August 2023
Did what it said it would
13 August 2023
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