I had a great experience with Van Monster Cannock. Mark made the whole purchase completely pain-free from start to finish. There was no hard sell at any point, just honest advice and a really relax... See more
Company replied
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See what reviewers are saying
Bought our first van from Van Monster this week ! From the first time we looked at the van to collecting it Mark was professional, really approachable and friendly , going above and beyond to work aro... See more
Company replied
Mark was very helpful and proffessional and did everything possilble to help with mu purchase, many thanks
Company replied
Super efficient, honest and reliable. Initially spoke to Chris at Warrington and as first time own car buyer Sanj at Cannock (as this was closer to me) brought the car to Cannock who dealt with my enq... See more
Company replied
Company details
Written by the company
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
Van Monster
Written by the company
- The UK's largest choice of quality used vans
- Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.
Contact info
Wyrley Brook Park, Walkmill Lane, WS11 0XA, Cannock, United Kingdom
- 01543 541 294
4.9
Excellent
97 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The one star is still a good review for…
The one star is still a good review for them this is my second van from them and let’s start
1. Few days after I bought this ford transit custom both cv joints was gone for a long time and for my surprise when I change on passenger side I saw the brake pads it was metal to metal just they swap the sensor on the other brake pads
2. Few weeks after I repaired everything above ad blue start all the problems as well warranty as well didn’t take any actions
3. About a month ago the thermostat it was gone and water pump as well and the van it was overheating all the time and for my surprise it was head gasket as well because in rugby area non of the garages want to deal with warranty company’s I need to do it myself when I take out the head it was water in the 2 middle pistons and a lot of rust on the pistons and valves I asked a specialist he told me that gasket it was gone at least minimum 3 years ago and I I bought the van last December
4. At last I was told from van monsters like my van is with chain and not a belt and of course it was a belt ready to go and if that was gone even more problems almost I forgot the mileages it was dropped on my van I bought it in clock with 88k and the original mileages was over 180k after investigation
PLEASE MAKE SURE EVERYONE WHO GOT SIMILAR PROBLEMS REPORTED AND GIVE THEM THE BEST REVIEW AND DONT EVER BAY ANY VEHICLES FROM THEM
19 September 2023
Unprompted review
Reply from Van Monster - Cannock
Your vehicle was supplied with a comprehensive warranty for a period of 6 months or 10,000 miles which expired in June 2023. During the warranty period, no claims or issues were reported and as you are now outside of the VM warranty you are being supported by your extended warranty provider. We can confirm that the mileage of your vehicle is correct and this is verifiable on MOT service at Gov.uk and workshop jobcards as we have owned and maintained this vehicle since its manufacture. If we can help in any other way please get in touch.
No pressure sale, helpful and informative
Purchased my car and met Stuart and Dan, very informative and helpful from both..Great customer service from start to finish,and very pleased with my new purchase.
12 September 2023
Unprompted review
They worked hard to find me a new van…
They worked hard to find me a new van within a short period of time. All the staff were kind, friendly and very helpful.
10 August 2023
Unprompted review
Reply from Van Monster - Cannock
Thank you for your feedback
Did exactly what I was expecting .
29 July 2023
Unprompted review
Reply from Van Monster - Cannock
Thank you for your feedback
At van Monster Cannock Stuart was…
At van Monster Cannock Stuart was extremely helpful in every regard and had the patience of a Saint with me. Brilliant service highly reccomended
11 July 2023
Unprompted review
Reply from Van Monster - Cannock
Thank you for the review, I will pass it on to Stuart and the team in Cannock.
Reply from Van Monster - Cannock
Thank you for your review.
Brilliant Company
Had a really pleasant experience with Nathan @ Cannock. He dealt with all my queries in a timely and professional manner. Will be doing more business in the future.
25 May 2023
Unprompted review
Reply from Van Monster - Cannock
Thank you for your feedback. We will pass on your kind comments to Nathan and the team
Best Service Ever
Really patient and helpful with the process of getting a truck sorted!
Thanks to Nathan and Dan for all of their hard work!
10 May 2023
Unprompted review
Reply from Van Monster - Cannock
Thanks for your feedback. We look forward to serving you again in the future and will pass on your comments to Nathan Dan
Service beyond the normal
A great amount of detail was given. An accurate description of the van I eventually purchased . All done with great confidence. Dan. Was immaculate in his service to me.
22 February 2023
Unprompted review
Reply from Van Monster - Cannock
Thanks for your feedback. We will pass these comments on to Dan and the team in Cannock
If you're looking to buy a van then…
If you're looking to buy a van then look no further then Van monster. Visited Van monster at Cannock and was seen to by Nathan. I asked what was the chance of taking a van away the same day to stop me losing days off work. Nathan went above and beyond my expectations and delivered the same day as requested. He certainly knows his trade well and is a real credit to your company. Thank you for making the experience a good one.
22 October 2022
Unprompted review
Reply from Van Monster - Cannock
Great review Thank You I will pass it on to Nathan and the team in Cannock.
Excellent service
Excellent service, we return to Van Monster Cannock whenever we add to our fleet and Dan is always very helpful and efficient.
18 October 2022
Unprompted review
Reply from Van Monster - Cannock
Thank you for the review i will pass it on to Nathan and the team in Cannock.
Fantastic service
My experience at van monster was brilliant, daniel was superb and helped me regarding a transit custom. From start to finish daniel was very patient with me regarding my situation selling my vehicle and gathering my deposit for the new van. Overall fantastic company and i would highly recommend any of my friends and family to purchase a van from van monster. Thankyou again
Jordan
8 September 2022
Unprompted review
Reply from Van Monster - Cannock
Hi Jordan thank you for the great review i will pass it on to the team in Cannock,
Great experience from start to finish
Great experience from start to finish. Website was clear and had everything we needed to know to narrow down our search. Tom at the Cannock branch was great. He was very informative and was very honest with his information. He made sure we were completely happy with everything before we committed and before we paid. Really fantastic customer service.
5 July 2022
Unprompted review
Reply from Van Monster - Cannock
Thank you for your review i will pass it on to Nathan and the Cannock team.
Quality sales rep
Although i sorted finance through another company the sales rep Tom was there from start to finish to guide me through the whole process, as this is my first experience buying from a dealership. Im glad he was there to make it an enjoyable and easy experience for me and don't forget a memorable. He even offered me a beverage while i waited.I couldn't of asked for a more straight up guy. Thanks tom!
17 June 2022
Unprompted review
Reply from Van Monster - Cannock
Olly thanks for the review good to hear you had a great experience. I will pass it on to Nathan and te team in Cannock.
Sold me a van 3 weeks ago
Sold me a van 3 weeks ago , on purchase no coolant, wipers poor van was limited to 70 which no one had informed me about , valet poor and to top it off the van is now being recovered with it breaking down ,
Awful .
29 April 2022
Unprompted review
Reply from Van Monster - Cannock
Thank you for your feedback , we take all comments and issues raised extremely seriously. We are sorry to hear you have had issues with your van. The van is now being repaired to deal with the issues highlighted and we will remove the limiter also if it hasn't been done already. We tried to keep you mobile by offering you with a courtesy vehicle so as not to inconvenience you further but unfortunately your license isn't upto date which is required for insurance purposes .
Good customer service and vehicle…
Good customer service and vehicle prepped as expected. Nathan helped sort it all out as usual
20 February 2022
Unprompted review
Reply from Van Monster - Cannock
Thank you for the review. I will pass it on to Nathan and the team. Hope we can be of assistance in the future.
Great service
Great service couldn’t do enough to help who is wholly recommend anybody wanting to buy a van to go to Van Monster excellent service
29 November 2021
Unprompted review
Reply from Van Monster - Cannock
Thank you for taking the time to leave this feedback.
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