Van Monster - Coventry Reviews 46

TrustScore 4.5 out of 5

4.4

Oak Tree Road, A46 North bound, CV3 2RR Coventry, Warwickshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently purchased a car from Van Monster and couldn’t be happier. The process was straightforward, and everything was clearly explained. Thanks to Jack, who was friendly, professional, and extremel... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a van from van monster Coventry. After an oversight from my behalf the salesman, Jack Hunting, not only found me a van within my price range but also sorted out all of the faff... See more

Company replied

Rated 5 out of 5 stars

Cyril G at the coventry branch was absolutely brilliant! After being messed around by another company. We saw a car we liked online and went to Van Monster in Coventry. Cyril was super helpful even t... See more

Company replied

Rated 5 out of 5 stars

Visit to van monster today very easy and straight forward process, jack was very helpful and explained every part of the process and covered the spec of the van very well.

Company replied


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Information provided by various external sources

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • Oak Tree Road, A46 North bound, CV3 2RR, Coventry, Warwickshire, United Kingdom

  • 024 7746 1034

4.4

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer service from Jack at Coventry

Brilliant customer service from Jack at the Coventry site. Plan was to part-ex our current van, but had problems getting it through the MOT which delayed our purchase. They were very understanding and helpful, and after 3 weeks we decided to remove the part-ex which was all sorted seamlessly by Jack. They even gave me a lift from the train station. Great van, great service, thoroughly recommend this company.

10 February 2023
Unprompted review
Van Monster - Coventry logo

Reply from Van Monster - Coventry

Thanks for your feedback. We hope to serve you again in the future and will pass these kind comments on to Jack

Rated 5 out of 5 stars

Jack was helpfull getting my new van

Jack was helpfull getting my new van. Professional and easy process altogether from van monster Coventry

22 September 2022
Unprompted review
Van Monster - Coventry logo

Reply from Van Monster - Coventry

Glad to hear Jack looked after you so well I will pass the review on to Ian and the team in Coventry.

Rated 5 out of 5 stars

Great Service, very professional

Great place to buy a Van from, excellent customer service from Chris, very helpful and informative, very smooth transaction. Would highly recommend.

8 September 2022
Unprompted review
Van Monster - Coventry logo

Reply from Van Monster - Coventry

Thank you for the review i will pass it on to Ian and the team in Coventry.

Rated 5 out of 5 stars

Recently purchased a van from van…

Recently purchased a van from van monster Coventry. After an oversight from my behalf the salesman, Jack Hunting, not only found me a van within my price range but also sorted out all of the faff associated with part exchanging my old vehicle.

On collection Jack talked through all of the relevant insurance, gap insurance, maintenance history etc etc. Comprehensive and knowledgeable.

I’ve only had the new van a afternoon, so will most likely update again in 30 days. So far pretty chuffed.

28 July 2022
Unprompted review
Van Monster - Coventry logo

Reply from Van Monster - Coventry

Mick thank you for the review I will pass it on to Ian and the team in Coventry.

Rated 5 out of 5 stars

110% customer service

Fantastic company who pull out all the stops to make sure the customer is happy. Can not recommend them enough. Their customer service office team along with the sales team are 100% focused on customer satisfaction. Their only goal is to make sure the customer is happy. Van monster made my buying experience stress free and also that my business was important to them. Big thanks to Karl in sales and the girls in customer service.

3 February 2022
Unprompted review
Van Monster - Coventry logo

Reply from Van Monster - Coventry

Thanks for the review. Great to hear of the whole team working together to keep your business on the road, Hope we can assist again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look