Van Monster - Leicester Reviews 73

TrustScore 5 out of 5

4.8

200 Aylestone Road, LE2 7LF Leicester, GB


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Rated 5 out of 5 stars

Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again

Company replied

Rated 5 out of 5 stars

Rav @ Leicester has been excellent. We have brought 4 Flatbeds and 4 4x4's in the last month. He has sourced them, had them prepared, and his communication has been excellent. We are based down... See more

Company replied

Rated 5 out of 5 stars

Rav was polite, welcoming and smart in appearance. This was an immediate excellent impression. We came to look at one van and ended up buying a slightly more expensive alternative van. Rav's knowle... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Gregg Royston at the leicester branch, went in to have a look at potentially buying a bigger van and Gregg since the first meeting has been brilliant! He was very knowledge... See more

Company replied


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Information provided by various external sources

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • 200 Aylestone Road, LE2 7LF, Leicester, United Kingdom

  • 0116 404 0861

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent customer service

Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again

7 May 2026
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

We are pleased you had such a positive experience!

Rated 5 out of 5 stars

Rav @ Leicester has been excellent

Rav @ Leicester has been excellent. We have brought 4 Flatbeds and 4 4x4's in the last month. He has sourced them, had them prepared, and his communication has been excellent.

We are based down south, but were referred to Rav, and we are very glad of it.

The prices have been good, and the delivery service was swift aswell. Well done, the delivery team.

23 March 2026
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Hi Adam, Van Monster are thrilled we could help you with your multi van purchase! Im sure Rav in particular, is ecstatic, he could help you! We look forward to seeing you again in thefuture!

Rated 5 out of 5 stars

The customer experience was very good

The customer experience was very good, good communication and a friendly and professional service.

13 March 2026
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Hi Andy, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Rated 5 out of 5 stars

Very helpful staff

Gregg was very helpful and answered all my questions, delivered van when he said he would and was a pleasure to deal with.

11 February 2026
Unprompted review
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Reply from Van Monster - Leicester

Hi John. Thank you for taking the time to leave such a positive review about your experience at Van Monster. we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Good selection of vehicles to view and…

Good selection of vehicles to view and test drive. Knowledgeable and helpful staff.

13 January 2026
Unprompted review
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Reply from Van Monster - Leicester

Hi Sam. We appreciate the time you have taken to leave us such a fantastic review! we hope to see you again for your next purchase.

Rated 5 out of 5 stars

Quality, Choice, and Best Price.

I visited Van Monster Coventry and Van Monster Leicester to see their range of Mercedes Vito vans. The service was excellent. Cyril in Coventry and Rav in Leicester were both helpful. Both locations had a great selection, and although I could have chosen a van from the website, I picked one from the Leicester branch. Van Monster is the used sales arm of Northgate Vehicle Hire, so they offer top vehicles from long-term leases. This gives you the confidence of buying from a main dealer at a lower price. What's not to like?

5 January 2026
Unprompted review
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Reply from Van Monster - Leicester

Hi Tim, thank you for being a Van Monster customer and taking the time to leave such a lovely review!

Rated 5 out of 5 stars

Hastle free purchase

Gregg was spot on at Leicester branch , told me all I needed to know , hassle free purchase. Thanks

13 December 2025
Unprompted review
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Reply from Van Monster - Leicester

Hi Ian. We are so grateful for your kind review!

Rated 5 out of 5 stars

Service was great

Service was great, they did exactly everything they said they would and got everything turn around really quickly, would recommend

27 November 2025
Unprompted review
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Reply from Van Monster - Leicester

Hi Dan, thank you for your kind review! we hope to see you again in the future!

Rated 5 out of 5 stars

Everything was great as always

Everything was great as always. High level of professionalism. And I would like to thank Jon Fisher and Ravinder Singh for the assistance.

8 November 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Hi Eddy. We are so pleased you have had a great experience at Van Monster. I will pass your review to the team!

Rated 5 out of 5 stars

Brilliant service from Gregg Royston at…

Brilliant service from Gregg Royston at the leicester branch, went in to have a look at potentially buying a bigger van and Gregg since the first meeting has been brilliant!
He was very knowledgeable about the different vans they had in stock. From that first meeting he was fantastic to deal with and made the purchase of the van easy. Explained everything clearer and no fuss or pressure Sales tactics.
Van monster moved a vehicle down from a diggerent branch and it arrived the next day, within a week id seen the van I liked and drove away with the keys.
Couldn't recommend the service provided by Gregg and van monster any higher.

8 November 2025
Unprompted review
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Reply from Van Monster - Leicester

Hi Sean, thank you for leaving such a positive review, Im sure Gregg will be delighted!

Rated 5 out of 5 stars

I needed a new van quickly as not to…

I needed a new van quickly as not to effect my work and the staff at Van Monster went out their way to get me back on the road. Amazing service and very helpful

10 September 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you for taking the time to leave us such a positive review and we hope to see you again in the future!

Rated 4 out of 5 stars

Jakes Van Monster review

Fast and efficient, Transfered the vehicle from Wakefield to Leicester so I could test drive the Vehicle, I had given the wrong address so when it came to the day of purchase they actually delivered the van to the wrong address and was happy to deliver it to me at the correct address without any hassle at all. Very happy thank you both Wakefield and Leicester branches.

Special thanks to gregg from Leicester for sorting it all out for me fast and efficiently.

Kind regards

Jake

2 September 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you for your great review Jake. We hope we can give you the 5 star experience next time.

Rated 5 out of 5 stars

Great customer service

Great customer service, very smooth. Van arrived on time as arranged. Nothing to criticise.

11 July 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Good morning David. Thank you for taking the time to leave us a review. We are delighted you are happy with your Van Monster experience!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - straightforward process to buy my used vehicle - overall very impressed.

30 July 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thanks for your kind review.

Rated 5 out of 5 stars

Rav was polite

Rav was polite, welcoming and smart in appearance. This was an immediate excellent impression. We came to look at one van and ended up buying a slightly more expensive alternative van. Rav's knowledge on both vans was 100% and he also made the paperwork simple and easy to understand. A very good buying experience and we will be back for future commercial vehicles as we have need.

11 June 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you for your review, hope to see you soon for any additional vehicles you need.

Rated 5 out of 5 stars

Great experience!!

Gregg was really helpful in getting my new car all sorted for me 😀 would definitely recommend Van Monster

13 June 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

Thank you very much. Well done Gregg.

Rated 5 out of 5 stars

Good service and helpful people.

Bought a Renault Trafic from Leicester van monster. Rav was very helpful and all went smoothly, very happy with it. Thanks.

6 June 2025
Unprompted review
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Reply from Van Monster - Leicester

Hi, thanks for the feedback, if you could provide details we will investigate as that does sound more than a little out of the ordinary.

Rated 1 out of 5 stars

Great service shame about the van!

Excellent experience purchasing a van, Sarah guided me through the process efficiently. Very transparent purchase no hidden extras.

15/08/25 Update. Van required expensive repairs after 5months and was outside of warranty. Never will purchase from Van Monster again.

14 May 2025
Unprompted review
Van Monster - Leicester logo

Reply from Van Monster - Leicester

We are sorry you have experienced issues with your vehicle; however as you state, your vehicle is now out of warranty. Our commercial vehicles are supplied with 6 months or 10,000 miles, whichever comes sooner. Unfortunately, in this instance, your vehicle is significantly over on mileage, which means your warranty lapsed some time ago. Regrettably, we are unable to assist in this circumstance.

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