The experience I got from Van monster was top notch. The customer service team is extremely professional and help. Many thanks to Ravinder.Singh for assisting all the way to secure my van
Company replied
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See what reviewers are saying
Rav was polite, welcoming and smart in appearance. This was an immediate excellent impression. We came to look at one van and ended up buying a slightly more expensive alternative van. Rav's knowle... See more
Company replied
Fast and efficient, Transfered the vehicle from Wakefield to Leicester so I could test drive the Vehicle, I had given the wrong address so when it came to the day of purchase they actually deli... See more
Company replied
The sales staff were polite, and knowledgeable, with no high pressure at all, and gave you space to look at several cars in your own time. They also have a good range of cars, at realistic prices. Som... See more
Company replied
Company details
Written by the company
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
Van Monster
Written by the company
- The UK's largest choice of quality used vans
- Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.
Contact info
200 Aylestone Road, LE2 7LF, Leicester, United Kingdom
- 0116 404 0861
4.8
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and helpful people.
Bought a Renault Trafic from Leicester van monster. Rav was very helpful and all went smoothly, very happy with it. Thanks.
6 June 2025
Unprompted review
Reply from Van Monster - Leicester
Hi, thanks for the feedback, if you could provide details we will investigate as that does sound more than a little out of the ordinary.
Great service shame about the van!
Excellent experience purchasing a van, Sarah guided me through the process efficiently. Very transparent purchase no hidden extras.
15/08/25 Update. Van required expensive repairs after 5months and was outside of warranty. Never will purchase from Van Monster again.
14 May 2025
Unprompted review
Reply from Van Monster - Leicester
We are sorry you have experienced issues with your vehicle; however as you state, your vehicle is now out of warranty. Our commercial vehicles are supplied with 6 months or 10,000 miles, whichever comes sooner. Unfortunately, in this instance, your vehicle is significantly over on mileage, which means your warranty lapsed some time ago. Regrettably, we are unable to assist in this circumstance.
Fantastic Customer Service
Fantastic experience at Van Monster Leicester. I was in desperate need of a van & they sorted things out for me really quickly. Excellent service, would recommend. Thanks to Sarah & Rav for all their help and advice.
29 March 2025
Unprompted review
Reply from Van Monster - Leicester
Great feedback thank you. We are delighted to have been able to assist. Well done to Sarah and Rav.
Fantastic experience with Van Monster
Fantastic experience with Van Monster! Their communication was excellent throughout the process, keeping me informed at every step. They were incredibly quick at sorting the vans, making the entire experience smooth and hassle-free. Highly recommend for anyone looking for efficient and reliable service!
18 March 2025
Unprompted review
Reply from Van Monster - Leicester
Great feedback thank you.
I would definitely recommend this…
I would definitely recommend this company 100%. Fantastic customer communications. Quality vehicles at very reasonable prices. Sarah and Gregg looked after us and made us very welcome whilst choosing a van.
Andy (Swadlincote)
3 March 2025
Unprompted review
Reply from Van Monster - Leicester
Thank you for your positive feedback. We will let Sarah and Gregg know how happy you are with their service.
Always great service
This is the third van/lorry we have had from Van Monster and we have always been very happy with the service. Ravi in the Leicester branch went out of his way to try and source us a truck following the theft of ours. Very responsive and has a laid back and non-pushy approach to sales. I wouldn't hesitate to recommend them to anyone looking for a new car/van/truck. Thank you for making the process easy and for making us feel comfortable with parting with large sums of money :).
12 February 2025
Unprompted review
Reply from Van Monster - Leicester
Thank you for the review and repeat business.
Reply from Van Monster - Leicester
Thank you very much for the feedback. We hope we can help you again in the future.
Very helpful staff
Very helpful staff. Good communication from them made the process very easy. A great van at a reasonable price too.
Thanks to Gregg and Ravinder
11 January 2025
Unprompted review
Reply from Van Monster - Leicester
Thank you Dan for the great feedback on Gregg and Rav.
Good van very happy with it
Good van very happy with it. Rav was really good to deal with which always helps
9 January 2025
Unprompted review
Reply from Van Monster - Leicester
Thank you for the great feedback, we will make sure to pass it along to Rav.
Very quick service!
Gregg was great, he made buying a new van very fast & painless, he managed to get me my van before the Xmas break and kept me updated regularly, great service.
Thanks
23 December 2024
Unprompted review
Reply from Van Monster - Leicester
Thank you for the great feedback, we will make sure to pass it on to Gregg.
Ravinder was very helpful in explaining…
Ravinder was very helpful in explaining the cars history and functions. He volunteered information freely which was refreshing. There was no hard sell.
The test drive was relaxed and Ravinder gave me some extra information on the different functions on the model.
The office was comfortable and all the paperwork was completed efficiently and explained.
Communication was clear and timely. Collection was simple with all paperwork completed.
Other staff members were friendly and helpful at the Vanmonster office.
Today I drove 140 miles to Southampton and enjoyed the comfort of my new car.
Thank you Ravinder.
21 November 2024
Unprompted review
Reply from Van Monster - Leicester
Great review. Thank you.
Transit Custom
Transit Custom delivered in less than a week of the initial enquiry. Thanks Rav 100% recommend if you need a quality van delivered fast at an unbelievable price call Van Monster.
1 October 2024
Unprompted review
Reply from Van Monster - Leicester
Brilliant feedback, thank you. We will make sure to pass these kind comments on to Rav.
Really straight forward
Really straight forward with plenty of choice of vans all in good condition and the sales process was nice and simple. Very efficient
30 September 2024
Unprompted review
Reply from Van Monster - Leicester
Glad you had a good experience. Thanks for the review.
Excellent
From paying an initial deposit to reserve the van through to it being delivered to my home the whole process arranged by Gregg was completed without issue. Excellent.
19 September 2024
Unprompted review
Reply from Van Monster - Leicester
Great review. Thanks.
Reply from Van Monster - Leicester
Thank you for the review.
No messing nice bloke top service.
17 August 2024
Unprompted review
Reply from Van Monster - Leicester
Thanks for the review.
Excellent experience
Bought a car from Van Monster Leicester. Excellent experience from start to finish: found a great car at a great price. Gregg was super helpful all the way, answering all my questions so I could drive away a happy customer. Highly recommend!
3 August 2024
Unprompted review
Reply from Van Monster - Leicester
Great feedback. Thanks for the recommendation.
Excellent service
A very pleasant experience and a smooth transaction.
Gregg specifically was brilliant and maintained regular contact and updates throughout the process.
I have every confidence in van monster and would recommend them to anyone.
1 August 2024
Unprompted review
Reply from Van Monster - Leicester
Thanks for the review and recommendation.
One happy customer
The process from start to finish was great.
I'd checked the website and they didn't have exactly what I was after, so I made a phone call and gave some specifics of what I wanted to Rav. Within a few days I was at the yard looking at later became my new van.
Very impressed with the service and with the help I received afterwards when I wanted a few alterations making, which they did free of charge.
So yes I am a very happy customer and will 100% return when I need another van.
Cheers Rav.
Much appreciated and all the best.
Wayne
8 June 2024
Unprompted review
Reply from Van Monster - Leicester
Thank you. See you soon.
Good value deal from an honest company
Good value deal from an honest company, employing real people rather than salespeople.
2 July 2024
Unprompted review
Reply from Van Monster - Leicester
Thank you.
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