Van Monster - Wakefield Reviews 

116
TrustScore 4.5 out of 5

4.7

675 Leeds Road, Outwood, WF1 2LU Wakefield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I needed a van at pretty short notice. Chris supported me through the options around the country to fit my requirements and ended up moving one from down south. Once in Wakefield it was inspected, cle... See more

Rated 5 out of 5 stars

We were buying a car rather than a van from Van monster. Lewis was excellent. His communication was great, he was honest and personable and he kept us informed throughout. No hard sell. The process wa... See more

Rated 5 out of 5 stars

Excellent customer care from Lewis and Chris, at Wakefield Van Monster, 5 stars all round. They explained everything in detail when my husband purchased his new 2nd hand motor, an absolute gem, in go... See more

Company replied

Rated 5 out of 5 stars

Lewis at van monster Wakefield was an absolute legend. Helped, assisted, and went through every step.


Company details

  1. Used truck dealer
  2. Motor vehicle dealer

Written by the company

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Written by the company

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Contact info

  • 675 Leeds Road, Outwood, WF1 2LU, Wakefield, United Kingdom

  • 01924 680 095

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(116)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lewis was great to work with

Lewis was great to work with. Conscientious, caring and made sure everything was right.

Will come to Lewis again when we next need a car.

20 February 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback for Lewis, thank you very much.

Rated 5 out of 5 stars

Outstanding customer service from Mark…

Outstanding customer service from Mark in Wakefield. Friendly, professional and knowledgeable.

Very helpful in helping me get what I was looking for.

A breath of fresh air.

14 February 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for taking the time to leave your feedback. We will pass this on to Mark.

Rated 5 out of 5 stars

Excellent experience

Chris Evans - what a great guy. Very knowledgeable and not full of it. Fantastic service and very accommodating through the whole process.

10 February 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the feedback, we will make sure Chris reads it.

Rated 5 out of 5 stars

No pressure selling

No pressure selling. Lewis called when he said he would, did what he promised to do and the transaction was smooth and easy

6 February 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback, thank you very much.

Rated 5 out of 5 stars

Oooooo what fabulous customer service…

Oooooo what fabulous customer service we received from Chris and his manager, both extremely knowledgeable and friendly to deal with, I went in on the Monday and drove the van away on the Thursday, everything was totally seamless, I can’t recommend them enough 😁

16 January 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for this feedback and well done Chris.

Rated 5 out of 5 stars

Exceptional service

I had an exceptional experience with Van Monster, and I can’t recommend them highly enough! From start to finish, Lewis made everything so effortless. He genuinely focused on what was best for me as a customer rather than pushing for profits, which is such a refreshing change. He took the time to listen, answer all my questions, and ensure I got the best outcome possible. Nothing was too much trouble, and I never felt pressured at any point.

Lewis was incredibly easy-going, approachable, and professional, making the whole process smooth and enjoyable. It’s clear that customer satisfaction is at the heart of what they do at Van Monster. I’m absolutely thrilled with my purchase and the overall experience. If you’re looking for a dealership that truly values its customers, Van Monster is the place to go!

27 January 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for your review. I will pass it on to Lewis and the team.

Rated 5 out of 5 stars

Bought a car from Vanmonster Wakefield…

Bought a car from Vanmonster Wakefield dealt with Chris Evans and team
Brilliant and easy to deal with professional and friendly car excellent through out and valeted brilliantly
Second time using them returned do to great service and was great again

25 January 2025
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the review and for the repeat business.

Rated 5 out of 5 stars

Van Monster - Highly Recommend

Mark from Van Monster has made the purchase of quite a few vans a very easy process, from deposit to delivery !
I can highly recommend using Van Monster for any vehcile purchases
Thankyou

18 December 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the great feedback, we will make sure to pass it on to Mark.

Rated 5 out of 5 stars

Chris made it really simple to…

Chris made it really simple to understand the price and explained the warranty really well. Got back to me quickly on any questions I had and really happy with the van I got provided with.

11 November 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for taking the time to leave a review, we will pass on your feedback to Chris.

Rated 4 out of 5 stars

Chris was very helpful throughout the…

Chris was very helpful throughout the whole process and gotthe van we needed from another branch promptly.
Would definitely recommend.

7 October 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great review. Thanks for the recommendation.

Rated 5 out of 5 stars

Great customer service from Chris…

Great customer service from Chris Evans. Honest, straight forward advice with no pressure selling, pleasure to deal with!

3 September 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for taking the time to review.

Rated 5 out of 5 stars

Van purchase from Wakefield branch

Dealt with Chris and Lewis at the Wakefield branch. Both really helpful and thoroughly know their vans. A good selection of vans available, most in amazing condition. Probably the best vehicle buying experience, I’ve ever had. 👍🏻

31 July 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great to hear you had such a good experience with the Wakefield team. Thank you for the review.

Rated 5 out of 5 stars

I dealt with Lewis at the Wakefield…

I dealt with Lewis at the Wakefield branch and he wasn’t only honest and helpful but he was also intuitive and tuned into my needs from the off. He listened to the brief and acted in the information I supplied and rather than making a stock vehicle fit he searched out the right vehicle for me. The whole process was transparent and zero pressure was applied throughout.
I would definitely recommend Van Monster to anyone who needs help and guidance though the process of buying a van.

22 August 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the review and recommendation.

Rated 5 out of 5 stars

No hassle here to buy a car at all.

No hassle here to buy a car at all, No high pressured car salesman, as they can make you feel pressured into buying a car. Chris at Van Monster so laid back.
Chris will help, only if you need the help. Chris also went above and beyond for us.
I wouldn’t hesitate in recommending Chris at Van Monster, if you want/need help with car or van. Thank you Chris, I am still missing my Mini Cooper S cabriolet, now have got used to the beautiful car .
Thank you Ang and Jerry

19 July 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thank you for the review and recommendation.

Rated 5 out of 5 stars

Very helpful with everything

Very helpful with everything. He answered all our questions. He did everything possible so we could have the van when we wanted it. It was clean and checked over. He is going to give us a call when we’ve had it a while to make sure everything is good. Will definitely recommend them. Great customer service ⭐️

21 August 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Thanks for the review.

Rated 5 out of 5 stars

Purchasing a used car - excellent customer service…

Excellent experience from both Chris and Lewis at the Wakefield site. Really knowledgeable and kept us informed through the process. We’d had a couple of bad experiences with unrelated car dealerships with hard selling our experience at Van Monster could not have been more different with a relaxed, approachable and friendly team. Chris and Lewis are a credit to the company.

1 August 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great review. Thanks.

Rated 5 out of 5 stars

Fantastic service

Nothing but good things to say about my visit with van monster, especially the customer service provided by Chris Evans, very laid back with a polite manner. Enquired about a car on Saturday and had it by Monday due to having difficulties with my previous car. I will recommend this company to anyone looking to buy a car/van.

27 July 2024
Unprompted review
Van Monster - Wakefield logo

Reply from Van Monster - Wakefield

Great feedback. Thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look