The prices are cheap easy to navigate Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping onl... See more
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Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of add... See more
Company replied
Would highly recommend vape gala for all your vaping needs! The devices are fabulous and great tasting. Customer service is exceptional especially after one device had arrived damaged, the res... See more
Company replied
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...) Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at:... See more
Company replied
Company details
Written by the company
Vape Gala is an online vape shop set by vape lovers for vape lovers. We have collaborated with a variety of vape brands to provide you with high-quality vapes. You will have a diversity of manufacturers to choose from, and you can switch from one to the other whenever you like. You can also buy the products in bulk at the same time if you feel comfortable placing orders this way.
Contact info
United Kingdom
- vapegala.co.uk
4.3
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The prices are cheap easy to navigate
The prices are cheap easy to navigate
Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping only sometimes something wrong with website also i bought reduced vape liquid shows £1 each when selected shows 1p each price changes depending on number of items obviously need correction also instead sending me the items they said out of stock which is not honest of them not my fault the next day I try to buy them again all corrected to £1 each and available also says I have to pay postage £4.99 instead of free as my total over £30 so it’s put me off buying for the time being
1 May 2026
Unprompted review
Good variety
The site was easy to navigate and there was a good variety on there. I was delighted when my order was delivered extremely quickly, at least more than a day from expected
23 March 2026
Unprompted review
Reply from vapegala.co.uk
Hey Tony,
Thank you so much for your 5-star review 🌟 and your kind words. We truly appreciate your continued trust and support!
We’re delighted to know you’re happy with our service and look forward to serving you again soon. 😊
Kind regards,
Team Vape Gala.
Very happy with the service came within…
Very happy with the service came within two days of ordering will definitely order again thank you Paul
17 September 2025
Unprompted review
Reply from vapegala.co.uk
Hey Paul,
Thank you so much for your kind words and 5-star review! 🌟
We’re delighted to hear that your order arrived quickly and that you’re happy with our service. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Team VapeGala.
Great price fast delivery
20 August 2025
Unprompted review
Reply from vapegala.co.uk
Hey Keith,
Thank you so much for your kind words! 🌟 We’re glad you enjoyed our prices and fast delivery — we look forward to serving you again soon.
Best regards,
Team Vape Gala.
Wrong items delivered but resolved seamlessly
After they had only sent vape pods without the vape on my order it was resolved within 24hours and the item was sent out seamlessly.
Great customer service and quickly responded. Special mention to Evan.
10 July 2025
Unprompted review
Reply from vapegala.co.uk
Hey Elliot,
Thank you so much for the wonderful 5-star review! 🌟
We're really glad to hear your issue was resolved quickly and that you were happy with the service.🙌
If there's anything else we can help with in the future, don’t hesitate to reach out.
Thanks again for your support! 😊
Best regards,
Team Vape Gala.
Not the first time I’ve purchased…
Not the first time I’ve purchased something from this company and it won’t be the last great value for money and fast delivery too.they’ve got everything you could want I highly recommend vape gala
23 June 2025
Unprompted review
Reply from vapegala.co.uk
Hey Andy,
Thank you so much for your kind words and continued support!
We're thrilled to hear you've had a great experience with us and even more delighted to know we’ll be seeing you again.
Your recommendation means a lot to the team at Vape Gala.
We’re always here to make sure you get the best value, products, and fast delivery every time.
Looking forward to your next visit!
Best regards,
Team Vape Gala.
bargain and enjoyed the flavour…
bargain and enjoyed the flavour cheapest around
23 June 2025
Unprompted review
Reply from vapegala.co.uk
Thank you so much for your 5-star review! 😊
We're thrilled to hear you found a bargain, enjoyed the flavour, and appreciated our competitive pricing – that's exactly what we aim for!
We look forward to serving you again soon!
Kind regards,
Team Vape Gala
Perfect vape shop…
Ordered now many times from this seller which says a lot. Can not fault the price, products or the delivery which says a lot. I will keep ordering from them because I have found this to be the best site online for vapes 🙂
29 May 2025
Unprompted review
Reply from vapegala.co.uk
Hey Angela,
Thank you so much for the amazing 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your continued support — it means a lot to us 🙌
We're thrilled to hear you're happy with our prices, products, and delivery 🚚💨
It's always a pleasure to serve loyal customers like you, and we look forward to your next order! 😊
Thanks again,
Team Vape Gala.
I ordered 4 vapes and two didn’t work…
I ordered 4 vapes and two didn’t work and when I notified them they said I had to send a video of them not working. I can’t be bothered with this shit I just won’t use them ever again
8 May 2025
Unprompted review
Reply from vapegala.co.uk
Hey Steve,
Thank you for your review, and we sincerely apologise for the inconvenience caused.
We completely understand your frustration. The reason we request a short video is to provide clear proof of the fault so we can escalate the issue with the manufacturer and arrange compensation accordingly. This process helps us ensure a fair resolution for all our customers.
We're waiting for your response at support@vapegala.co.uk, and we'll do our best to resolve this for you.
Kind regards,
Team Vape Gala.
Would of have had five stars
Would of have had five stars. The only let down was the freshmint vape in the order did not last 100 puffs and it was meant to be 6000. I have asked for another to replace it and will revisit this review for the out come.
25 May 2025
Unprompted review
Reply from vapegala.co.uk
Hey Ajmir,
Thank you for your review and feedback!
Please reach out to us at support@vapegala.co.uk so we can look into this and resolve it for you. We’ll do our best to make things right and hopefully turn that 4-star review into a 5-star experience.
Thanks, and looking forward to assisting you!
Best regards,
Team Vape Gala
Quick delivery
Quick delivery, no problems, all very good will most definitely buy from them again
23 May 2025
Unprompted review
Reply from vapegala.co.uk
Hey Keryn,
Thank you so much for the amazing 5-star review! ⭐⭐⭐⭐⭐
We're thrilled to hear everything went smoothly — quick delivery and no issues are exactly what we aim for! 😊
We truly appreciate your support and look forward to serving you again soon! 🙌
Best regards,
Team Vape Gala.
Order was delivered quickly but all…
Order was delivered quickly but all boxes were battered.
1 May 2025
Unprompted review
Reply from vapegala.co.uk
Hey Emma,
Thank you for your feedback and for placing your order with us.
We're glad to hear your order was delivered quickly, but we’re really sorry to learn that the boxes arrived in poor condition. This is not the experience we aim to provide, and we’ll be raising this issue with our courier to ensure better handling in the future.
Best regards,
Team Vape Gala.
The service from the support team at…
The service from the support team at customer service ( Evan ) is nothing short of the best I've ever received, faulty products were instantly dealt with and refunded ,I will no longer buy that particular brand but will try another brand similar and keep supporting Vape Gala as I feel the customer service department deserve this.
22 April 2025
Unprompted review
Reply from vapegala.co.uk
Hey Kevin,
Thank you so much for your kind words and 5-star review! 🌟
We're truly grateful for your support and are thrilled to hear Evan was able to assist you promptly. We're always here to help and make your experience smooth, even when things don’t go as planned.
We really appreciate your continued trust in Vape Gala and look forward to helping you find the perfect brand that suits your needs!
Warm regards,
Team Vape Gala
Always prompt sending orders out prices…
Always prompt sending orders out prices are good 👍
14 April 2025
Reply from vapegala.co.uk
Hey Irene,
Thank you so much for the 5-star review! 🌟
We really appreciate your kind words and continued support. It’s great to hear you’re happy with our service and prices. Looking forward to serving you again! 😊
Best regards,
Team Vape Gala
Spot on
Spot on! Smooth purchase fast delivery the vapes taste really good too.
21 March 2025
Unprompted review
Reply from vapegala.co.uk
Hey Craig,
Thank you for your wonderful 5-star review! ⭐️ We're delighted to hear you had a smooth purchase experience and enjoyed the vapes. Your support means a lot to us! Looking forward to serving you again soon. 😊🚀
Best regards,
Team Vape Gala .
They sent the wrong products to me and…
They sent the wrong products to me and expected me to pay for the delivery charge when returning this I went back and forth with them and after explaining they gave me a free return label but said I will not be refunded for the original delivery charge when the products were delivered that was the wrong products. I would 100 % agree to charging me the delivery fee if the correct products were sent but why should I need to be charged for the delivery fee when the wrong products were sent in the first place.
HONESTLY AVOID THIS COMPANY. I have gone back and forth with this company and they have made my experience such a miserable one.
22 January 2025
Unprompted review
Reply from vapegala.co.uk
Dear Ambreen,
Thank you for your feedback.
To help us resolve this issue, could you please provide your order number and email address? This will allow us to check the details of your order and connect with you to find a solution.
We look forward to hearing from you and resolving this matter promptly.
Best regards,
Team Vapegala
I've had mixed experiences with…
I've had mixed experiences with vapegala.co.uk. While their products and delivery are usually reliable, my recent order of a Crystal Pro 7000 turned out to be a disappointment, as it arrived fake with mismatched packaging and missing authenticity checks. On the other hand, they have good deals and responded quickly to a query about excluding nicotine shots from a vape liquid order. However, issues like poor customer service and requiring photo ID for large orders can be inconvenient. Overall, it's a risk ordering from them unless you can verify product authenticity beforehand. A decent site, but with notable downsides.
17 October 2024
Unprompted review
Reply from vapegala.co.uk
Dear Customer,
We would like to clarify that all our products are genuine and authorized by the respective brands. However, due to international shipping, some items may unfortunately suffer minor damage or packaging discrepancies.
Regarding the requirement for photo ID, this is due to legal obligations for age verification to ensure compliance with regulations around the sale of age-restricted products. We are always working to streamline our processes while maintaining full compliance.
We noticed that we have not received any communication from your end about the issues you've raised. Kindly send an email detailing your concerns along with the order number at our (support@vapegala.co.uk), and our team will be more than happy to escalate the matter and resolve it for you as quickly as possible.
Kind regards,
Team Vapegala
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