The prices are cheap easy to navigate Some vape taste old and off on new products strange also says £30 spent free shipping always get charged £4.99 next day delivery doesn’t shows free shipping onl... See more
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Placed my first order in December, everything was great, received within few days. Placed another one last week and spend £190. Few days later received an email requesting my photo ID and proof of add... See more
Company replied
Would highly recommend vape gala for all your vaping needs! The devices are fabulous and great tasting. Customer service is exceptional especially after one device had arrived damaged, the res... See more
Company replied
Ordered some Vapes, got delivered on the next day. (I wasn't home at that time...) Only issue was that I didn't get a tracking number or confirmation of delivery, but since I wrote to them at:... See more
Company replied
Company details
Written by the company
Vape Gala is an online vape shop set by vape lovers for vape lovers. We have collaborated with a variety of vape brands to provide you with high-quality vapes. You will have a diversity of manufacturers to choose from, and you can switch from one to the other whenever you like. You can also buy the products in bulk at the same time if you feel comfortable placing orders this way.
Contact info
United Kingdom
- vapegala.co.uk
4.3
Excellent
179 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received the wrong vapes despite…
I received the wrong vapes despite having used the reorder option.I know errors occur but I’ve been emailing and trying to get response from online help for three days and have zero response
4 November 2024
Unprompted review
Reply from vapegala.co.uk
Hi Stephen,
Thank you for bringing this to our attention. I’m very sorry to hear about the mix-up with your order and the delay in our response—it’s certainly not the experience we want you to have.
We understand how important it is to get the correct products, especially when you’ve taken the extra step to reorder, and we sincerely apologize for the inconvenience. I’ll prioritize your request and personally ensure that your correct items are sent to you as quickly as possible.
Thank you for your patience, and we appreciate your understanding as we work to make this right. We’re here to support you, so please don’t hesitate to reach out if you have any more questions or concerns.
Best regards,
Team Vapegala
Faulty Vapes
I emailed yourselves to inform you that some of the vapes don't work and that some tastes of burning. I have unfortunately not had a reply yet.
I have bought disposable vapes in bulk from your company for some time and unfortunately the quality has declined significantly.
Really disappointing
6 November 2024
Unprompted review
Reply from vapegala.co.uk
Hi Melanie,
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about the issues with your recent order, and I apologize that you haven’t received a response from us yet—this is certainly not the experience we aim to provide.
We take product quality very seriously, and your comments will help us ensure we address any potential issues. I’ll look into your previous emails right away to understand what went wrong and make sure this is resolved for you. In the meantime, I’d be happy to arrange best solutions that work best for you.
Thank you for being a loyal customer—we genuinely appreciate your patience, and we’re here to make this right.
Best regards,
Team VapeGala
Ordered my products on 29th of October…
After my recent dealings , vapegala have now reached out and sorted the problem out thanks so much ……
6 November 2024
Unprompted review
Reply from vapegala.co.uk
Hi Mr Lonsdale,
Thank you for your feedback, and I’m truly sorry to hear about the delay and lack of communication. We understand how frustrating it is to wait longer than expected, especially without updates.
Please be assured that we're here to help and resolve this issue for you. I'll personally check on the status of your order and ensure it's prioritized for delivery. Additionally, we'll review our email responses to understand why you didn’t receive a reply sooner—your experience is very important to us, and we’re committed to improving it.
Once again, we apologize for this experience, and we hope to make it right for you.
Best regards,
Team VapeGala
Ordered 4 R and M 9k Opened 1
Ordered 4 R and M 9k Opened 1, Sticky bit on airflow stayyed sticky and keeps toking after ive toked it,, NEVER ORDERING FROM HERE AGAIN.
20 October 2024
Unprompted review
Reply from vapegala.co.uk
Hi Matthew,
Thank you for your feedback, and we're sorry to hear about your experience with the R&M 9K device. It’s our priority to ensure that every product meets our quality standards, and we understand your frustration with the airflow issue you described.
Please feel free to reach out to our customer service team at "support@vapegala.co.uk" so we can assist you in resolving this matter, whether by arranging a compensation or offering a suitable solution. We hope you’ll give us another opportunity to provide you with a better experience in the future.
Best regards,
The VapegalaTeam
Fake vape??
Usually order from here with no issue and am very happy with my product. However i ordered a crystal pro 7000 only to realise its definitely fake. Theres ZERO qr codes or anything for authentication because its a fake. The packaging design does not even match with the other UK packaging designs for this product. Searched the batch numbers everywhere on different websites and it doesnt even exist. My money wasted and now i have to also buy a new replacement. Very dangerous and im upset i have to find a new place to buy after this as this website was my go to. Dont order from here unless youre able to verify that what they send you wont be fake first. Vape also came opened and box damaged.
27 July 2024
Unprompted review
Reply from vapegala.co.uk
Hi There,
Thank you for your feedback. We apologize for any inconvenience you've experienced. We assure you that all our products, including the Crystal Pro 7000, are 100% genuine. To help you verify the authenticity of your product, our customer support team is available to assist you.
Please contact us at support@vapegala.co.uk, and we will work to resolve your concerns to your satisfaction. We value your feedback and are committed to ensuring your experience with us is a positive one.
Thank you for bringing this to our attention, and we look forward to assisting you.
Reply from vapegala.co.uk
Hi Harley,
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Reply from vapegala.co.uk
Hi there,
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Excellent customer support and wide…
Excellent customer support and wide range of products
21 June 2024
Unprompted review
Reply from vapegala.co.uk
Hi there,
Thank you so much for the 5-star review!
We're thrilled you enjoyed our customer support and the wide range of products we offer. Your positive feedback means a lot to us, and we look forward to continuing to serve you.
Excellent customer service
Excellent customer service and on time delivery definitely using them again.
26 June 2024
Unprompted review
Reply from vapegala.co.uk
Hi there,
Thank you so much for the 5-star review!
We're delighted to hear that you had a great experience with our customer service and timely delivery. Your satisfaction is our top priority, and we look forward to serving you again.
Excellent deals and wonderful prices
20 June 2024
Unprompted review
Reply from vapegala.co.uk
Hi there,
Thank you so much for your kind words and for leaving us a 5-star review!
We're thrilled to hear that you're happy with our deals and prices. If you have any further questions or need assistance, please don't hesitate to reach out.
I used this company over 18 months
I used this company over 18 months, and only ever had one issue in that time, spoke to Jordan in customer service and it was sorted there and then and got the new delivery 2 days after, the products are always packaged well and never had any damaged products, I even promoted them to other people
28 April 2024
Unprompted review
Reply from vapegala.co.uk
Hi Paul,
Thank you for your loyalty and positive feedback! We're thrilled to hear about your excellent experience with us. Your recommendation means the world to us!
Contacted customer support to ask if…
Contacted customer support to ask if they'd exclude nicotine shots from my vape liquid order and was promptly e-mailed back saying they had forwarded a message to the warehouse to do so.
Their deals are also very good! 300ml for £10? Yes please.
8 March 2024
Unprompted review
Reply from vapegala.co.uk
Hi Gavin,
We're absolutely thrilled to receive your glowing 5-star review! Your kind words truly made our day.
Your satisfaction is our top priority, so if there's anything else we can do for you, just let us know. We're here to ensure your experience remains exceptional.
Thanks again for your support!
Excellent customer service
5 February 2024
Unprompted review
Reply from vapegala.co.uk
Hi Tahir,
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our customer service to be exceptional. Your feedback motivates us to continue delivering top-notch service to all our valued customers. We genuinely appreciate your support and look forward to exceeding your expectations again soon!
Customer service incredible 🩷
12 February 2024
Unprompted review
Reply from vapegala.co.uk
Thank you so much for your kind words! We're thrilled to hear that you had an incredible experience with our customer service. Your satisfaction is our top priority, and we're always here to assist you in any way we can. If you ever need further assistance or have any questions, please don't hesitate to reach out. We truly value your support and look forward to serving you again in the future!
good delivery and polite customer…
good delivery and polite customer service
9 February 2024
Unprompted review
Reply from vapegala.co.uk
We're overjoyed to receive your 5-star review! It means a lot to us that you took the time to share your positive experience. We strive to provide exceptional service to all our customers, and we're delighted that we met your expectations. Thank you, and we can't wait to have the opportunity to serve you again.
Great customer service
Great customer service. Jordan from the customer care team swiftly dealt with a problem I had and a replacement was sent very quickly. 5*
1 February 2024
Unprompted review
Reply from vapegala.co.uk
Hey!
Big thanks for the fantastic 5-star review! 🌟 We're over the moon that you had such a great experience. Got questions or need assistance? We're here, just a message away!
Cheers,
I ordered 5 vapes received them within…
I ordered 5 vapes received them within 2 days very fast delivery had a problem with 3 of them and they have refunded me for the broken ones very professional and very good communication 👌 nice cheap vapes will be my go to from now on
31 January 2024
Unprompted review
Reply from vapegala.co.uk
Hi perry,
We're truly honored by your 5-star rating! Your glowing review reaffirms our commitment to delivering exceptional service.
Thank you for choosing us, and we can't wait to welcome you back for more wonderful experiences!
Excellent customer service.
31 January 2024
Unprompted review
Reply from vapegala.co.uk
Hi Jakub
We're delighted to hear that! Providing excellent customer service is our top priority.
Thank you for your feedback!
Excellent customer service
Excellent customer service. Was happy with my order but unfortunately it was faulty the RandM vapes are kind of known for the coil to taste burnt after a couple of hits. Was able to get a refund. Very happy customer.
23 January 2024
Unprompted review
Reply from vapegala.co.uk
Thank you for your positive feedback! We're sorry about the issue with the faulty RandM vapes, but we're pleased to hear you received a refund and are a happy customer. If you have any further concerns or need assistance in the future, we're here for you. Thanks again for choosing us!
I had made an order
I had made an order, like I have many times. I had a problem with just one item, i contacted Vape Gala and they resolved my issue straight away. The customer service is excellent, will do business again.
11 January 2024
Unprompted review
Reply from vapegala.co.uk
Thank you for awarding us with a 5-star rating! We're thrilled to have exceeded your expectations and delivered a positive experience. Your kind words encourage us to keep striving for excellence. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support!
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