Vehicle Multimedia Systems Reviews 124

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the staff's expertise and helpfulness. Many people appreciate the seamless user experience, noting the quality of installations and how well the products integrate into their vehicles, making driving more enjoyable and convenient. However, some people were dissatisfied with the product quality, reporting issues such as units failing shortly after installation, screens not connecting, or dash cams not functioning as expected. These customers also mentioned problems with after-sales support and receiving incorrect parts, leading to prolonged periods without a working system.

What people talk about most

Service

Users describe positive interactions with service. Many customers highlight the efficiency, professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Product

People report ambiguous experiences with product. Some consumers praise the products, highlighting that they... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the seamless integration and modern... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the brilliant screen and the CarPlay... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with help... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. #23 of 35 best companies in Car Equipment Accessories Store
  2. #39 of 59 best companies in Vehicle Parts Shop
  3. #84 of 134 best companies in Car accessories shop
  4. #4 of 6 best companies in Car Stereo Shop

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

124 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ehsaan and the team came out to fit the…

Ehsaan and the team came out to fit the CarPlay box onto my Land Rover Discovery while I was getting my hair done at the salon. The Carplay box works perfectly. They even took their time out to test the product and train me on how to use the product. Would recommend.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , had apple car play installed and a front and rear dash cam fitted , would not know that it was not a factory installation, no visible cables and works perfectly.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend anywhere else to go…

Couldn't recommend anywhere else to go honestly. My car was stripped by thieves and I had to replace all the parts including the wiring. Everything is now back in and rewired, working as expected. If you need anything doing on your car, you won't be disappointed if they can do this.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Ray was brilliant

Ray was brilliant — fixed my dash cam quickly, gave great advice on upgrading my infotainment system, and helped with a few other issues too. Honest, knowledgeable, and far better priced than other service centres. Highly recommend.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

CarPlay upgrade.

Had CarPlay system fitted for My Alfa & I couldn’t be happier with the whole experience. From ordering to install the process was so straight forward.

Great bunch of lads who explained everything as it was happening, would highly recommended to all.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

I upgrade my Mercedes Android…

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and easy to use. Thanks VMS and the engineer is really good and explains everything. The best guys in Manchester.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

5* service

Ray is a great guy, fantastic service and fantastic price! Very knowledgeable guy. After having Apple CarPlay in cars for the past however many years and being told by at least 15 coders that it wasn’t possible to activate, Ray activated it on my car within 15 minutes.

23 November 2025
Unprompted review
Rated 1 out of 5 stars

Tread carefully…

Tread carefully…

All seemed well until January (steering wheel controls failed) the company effectively ignored my requests at the time and well life moves on, it’s not my only car etc etc

Now my head unit has died after 14mths, upon contacting the company afresh it transpires they are unwilling or indeed able to service the products they sell and I’m sure it’ll turn out that they are in fact bargain basement Ali-express tat.

Such is life, like I say tread carefully and to rub a little salt into the wound the company flatly refuses to speak with me, hence this review.

Am off to the Jaguar and Audi forums now…

Edited to add subsequent to reply.

You did not offer a discount against a new unit and I quote “We can take £50 from the traditional installation cost of the screen (£160) and offer travel-fee free mobile installation”

2 I did not ask for a free device quote “Any discount? It’s only 14mths old.”

3 for missed communications check your what’s app starting 9th November and then you went quiet on the 9th January.

4 when requesting to speak to a manager the response was and I quote “I've already spoken to him about this, he would tell you the same thing”

As I say tread carefully.

7 October 2025
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We’re genuinely sorry to hear you’ve had a negative experience, but we do feel it’s important to clarify a few key points.

Your unit is now over 14 months old and therefore well outside of its warranty period. As stated at the time of purchase, we’re unable to offer free replacements or repairs once the warranty has expired. In addition, the model you have is now discontinued and the motherboard is no longer serviceable, meaning repair isn’t technically possible.

Even though we are under no obligation to do so, we still offered you a discount and reduced installation cost on a new upgraded system as a goodwill gesture.

Regarding your claim of contacting us in January, we have no record of receiving any communication from you. Had we received it, we would have responded promptly as we do with all customers.

We always strive to support our customers fairly and transparently, but we also have to work within our warranty terms and technical limitations. Please do not expect us to give away free products with threats on leaving bad reviews.

Rated 1 out of 5 stars

Avoid! Using cheap products from Ali express for a fraction of the price! Broken equipment, poor customer service

Where do I begin?

I am absolutely furious with my recent experience having an Android screen, reverse camera, and front/rear dash cams fitted to my car! Immediately after installation, the screen failed to connect to my phone and the car’s entire audio system stopped working, including the reverse sensors and every single noise the car use to make, nothing! Completely quiet. To make matters worse, both dash cams only power on when a door is opened which is completely useless, since they don’t work while actually driving which I thought was the point?

Out of frustration, I looked up the hardware online and found every single component on AliExpress for a fraction of what I was charged. Feeling completely ripped off, I emailed the company to ask about their massive mark-up and wasn’t surprised when they replied: “We could charge 1000% in theory.” That level of arrogance is unbelievable.
I am now over a thousand pounds out of pocket, with an Android screen that failed within 24 hours and dash cams that serve absolutely no purpose. Instead of receiving support, I was met with rudeness and dismissiveness!

If you value your money and sanity, AVOID THIS BUSINESS AT ALL COSTS. They are happy to overcharge for cheap products and clearly don’t care about after-sales support or the quality of their installation.

Just to clarify, front & rear dash cams are £55 on aliexpress. I was charged £170
The android screen is £170 on Ali express. I was charged £430!
I appreciate businesses need margins. But when you’re buying and fitting absolute garbage into peoples cars, you expect a little more quality? Maybe im mad!

I’ll be paying a proper company to rip this utter shit out!!

30 August 2025
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're genuinely sorry to hear about your frustration, and we appreciate the opportunity to clarify a few key points.

Our technician completed the installation and setup of your Android screen, reverse camera, and dash cams, and confirmed everything was functioning correctly at the time of handover. Shortly after, you contacted us via WhatsApp regarding system issues, which we promptly addressed the same day. Our team guided you through the necessary steps to restore functionality—steps that were required due to changes made to the system settings after installation. As confirmed by yourself, everything was working when the engineer eft and only after you changed the settings you changed the configurations, which we still supported you through.

Regarding your concerns about pricing: we understand that online marketplaces like AliExpress offer lower-cost alternatives. However, these products often differ significantly in hardware quality, software compatibility, and warranty support. It's like getting a iPhone 16 over a iPhone 10, completely different hardware's/softwares which customers won't necessarily understand. Our pricing reflects not only the product itself but also the convenience of local installation, direct technical support, and peace of mind from working with a UK-based company. We stand by the value we offer, including same-day assistance and post-installation guidance. You had the option to go with China brands before you ordered from us why didn't you? It's worth noting that you had the option to purchase directly from overseas suppliers prior to placing your order with us. Choosing a UK-based provider like ourselves typically reflects a preference for local support, warranty coverage, and professional installation—benefits that aren't always guaranteed with international purchases.

We’re disappointed that despite our efforts to resolve your concerns, you've chosen to publicly misrepresent the situation, and every time we have support you, you have decided to find another excuse to raise, ultimately trying to make us look bad. We always aim to support our customers—even when issues arise from user modifications—and we believe our response to your case reflects that commitment.

Regarding your comment "utter shit" about the installation, it's worth noting that you expressed satisfaction and enthusiasm when the work was completed. Had you raised any concerns at that time, our engineers would have been more than willing to address "utter shit" immediately and ensure everything met your expectations.

Rated 5 out of 5 stars

Just had my rear parking sensors fitted…

Just had my rear parking sensors fitted on my car, Ray and his team (Antony & didn’t catch the other guys name) did a great job I’m so happy they also fitted my new car stereo for me too as Halfords in Portsmouth wouldn’t do it, being an old car it needed new wiring too and the guys gave extra time to get it done for me, great guys I’m pleased with the work would highly recommend, I’ll definitely use again
Michelle

31 August 2025
Unprompted review

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