VehicleScore Reviews 172

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be immensely valuable, providing essential information that helps in making informed purchase decisions for used cars. They appreciated the detailed insights into a vehicle's history, faults, and potential issues, which can save them from scams or headaches. Reviewers also highlighted the ease of use and the reasonable charges, often finding the free version to be quite good and the paid reports to be a fraction of the price compared to competitors. However, some customers were dissatisfied with the pricing, feeling that similar in-depth checks could be obtained for much less elsewhere. There were frequent complaints that users paid for comprehensive reports but found that crucial information, like service history, required additional payments. Some also reported issues with inaccurate vehicle information, such as incorrect images or false red flags that disappeared after payment. Additionally, a few users experienced problems with payment processing and not receiving their purchased reports.

What people talk about most

Price

Customers expressed significant dissatisfaction with the pricing, often finding the reports to be a waste of... See more

Product

Consumers find product information to be ambiguous, with some praising its ability to reveal hidden history... See more

Service

Customers consistently note ambiguous experiences with service, particularly regarding service history... See more

Payment

People report negative experiences with payment, often feeling that they paid for reports that did not... See more

Value for money

Reviewers mention ambiguous feedback about value for money, with many consumers feeling the service is not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great for checking MOT history and other info you can get for free but £12 per check with the big red badge telling you there’s bad history on your car. You can get an in-depth check done for much le... See more

Company replied

Rated 3 out of 5 stars

Not much extra information, that you can get for free,for the price of £12.99, I would have thought service information would have included and not at the end asking for extra money, would not use thi... See more

Rated 3 out of 5 stars

I PAID FOR A FULL COMPREHENSIVE REPORT BUT HALF WAY THROUGH READING FOUND i WOULD HAVE TO PAY AGAIN FOR A SERVICE REPORT. ( RIP OFF WOULD NOT USE AGAIN)

Rated 3 out of 5 stars

There was a red flag on the vehicle saying there were 7 owners since 2018, we have owned this vehicle since around 2009 and transferred ownership to a family member for 1 year before taking ownership... See more


Company details

  1. Department of Motor Vehicles

Written by the company

VehicleScore has been designed to help people with their vehicle buying decisions. Our unique algorithm will score vehicle's based on age, mileage, MOT history and more!


Contact info

3.0

Average

TrustScore 3 out of 5

172 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Site with all the inforamtion at your finger tips!

This site takes away an awful lot of questions that should be asked by a potential buyer. The access to it makes considering purchasing a vehicle simpler. The amount of information you can learn about your vehicle & its past history is astonishing. Great App to have & to top it off -its inexpensive for that peace of mind!

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Registered with TopCashback but does not payout

Another Trickster company. Don't bother with this lot if you are claiming cashback through TopCashback. VehicleScore is refusing claims. Look for a more reputable company.

17 November 2024 Reply
I am happy to help you understand your company policy. You entered into a partnership with TopCashback to give rewards to your customers who paid to use your services, are you with me so far? I paid to use your services via an active TopCashback link but when it came to getting the reward I was informed by Topcashback that payment was refused. I hope that helps to clarify matters for you. If you need any further help I will be happy to indulge you, alternatively, you could try reading your own terms & conditions.

6 July 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Can you help us understand what you mean by this?

Emma

Rated 5 out of 5 stars

Peace of mind with no hidden suprises

Rather than relying on a stranger's word on their vehicle you can find out most - mot's need looking up on .gov.
things to give peace of mind.
Finance, damage, or loss problems far outweigh the cost of less than 10 pounds to give peace of mind.

3 August 2024
Unprompted review
Rated 4 out of 5 stars

Appears accurate

I checked both of my cars, the information appears accurate. The only doubt was the value of the cars.
Both appeared higher than expected, checking other sources, the values were a good bit lower. Whilst I should be pleased with the values shown by Vehicle score, if these values are not achievable its rather unhelpful.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Just paid £11.97 to see what…

Just paid £11.97 to see what information I was missing ie any damage or photos or anything repairs , services etc …..

What did I get ….. absolute rubbish, nothing I didn’t know before .
I emailed them and got a reply within minutes… looks like some guy/girl are just waiting for another sucker to press buy .

I was told I couldn’t get the information anywhere else for free …

So if you want to pay £11.97 to see how many owners it has because you can’t get that for free lol or how many times the reg has been changed pay your hard earned money away to them ….

6 July 2024
Unprompted review
VehicleScore logo

Reply from VehicleScore

Hey,

Sorry to hear you were dissatisfied with your report. Usually, people are happy with a clean report, as it means their vehicle is not on finance, written-off etc. The data we provide in this report can not be found else where for free, hence why this is a paid service, as we have to pay for the data ourselves.

Happy to refund you if you can get in touch. Like you mentioned, we reply within minutes because we care about our customers. We're sorry that the car you searched did not happen to have any damage. Is this something you was hoping to see? If so get in touch and we can figure out what your expectations were, and why they may be different to what you was expecting.

Thanks for using VehicleScore

Rated 5 out of 5 stars

Nice easy and quick and not too costly…

Nice easy and quick and not too costly to check before buying really. The car I’m looking at did have a previous mot comment which I’ll check out before going ahead other than that a pretty good comprehensive check before sale - reassuring thank you.

3 July 2024
Unprompted review

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